Activation / Registration issues

Jay Handleson · February 21st, 2008, 10:01 PM

Thanks Jake, I received the second e-mail, but not the first. So I can now activate the software.

Strangely enough, I have received e-mail from support@cineform.com.

Something in the message is causing the message to be blocked (?) and I cannot imagine what it would be because I turned off my spam filter to try and receive the code.

Thanks again for all your effort.

Jay

Ferdi Willemse · February 23rd, 2008, 02:28 AM

Hey guys,

I've been emailing Cineform about this a couple of days ago, but they just don't give any response at all. Since I'm on a very tight schedule and I already missed a couple of days because of this, I hope someone around here might know what to do.

When I try to activate AspectHD, I get an error message saying that my serial number doesn't appear to be valid. I use the same key as before, all I did was reinstall my Windows a couple of weeks ago.

Thanks

Mike Teutsch · February 23rd, 2008, 06:34 AM

Ferdi,

Each time you reinstall the program, it generates a new system code and therefore the activation key will be different. You need to contact support for a new key.

If you do no get emails from them, as is my situation, write a ticket to support and ask them to list the key there.

Mike

Ferdi Willemse · February 23rd, 2008, 08:14 AM

Thanks Mike, but what do you mean with "writing a ticket" to them?

It seems I'm not the only one they don't respond to. That's some real bad support then...

Mike Teutsch · February 23rd, 2008, 08:23 AM

When you go to their support system, reporting a problem is called filing a ticket.

Generally their support is very good. My problem is that, for some unknown reason, the emails they send to my regular email address do not arrive. They are not in my junk folder or anywhere. Very strange, but just the way it is. I even had to set-up a new yahoo account so I could receive their mails. You may have the same issue.

Mike

Ferdi Willemse · February 23rd, 2008, 09:59 AM

Thanks. I have received all their other emails, though. So it shouldn't be a problem.

February 23rd, 2008, 02:28 AM	#32
Ferdi Willemse New Boot Join Date: Nov 2006 Location: The Netherlands Posts: 24	Activation doesn't work Hey guys, I've been emailing Cineform about this a couple of days ago, but they just don't give any response at all. Since I'm on a very tight schedule and I already missed a couple of days because of this, I hope someone around here might know what to do. When I try to activate AspectHD, I get an error message saying that my serial number doesn't appear to be valid. I use the same key as before, all I did was reinstall my Windows a couple of weeks ago. Thanks

February 23rd, 2008, 06:34 AM	#33
Mike Teutsch Inner Circle Join Date: Oct 2004 Location: Port St. Lucie, Florida Posts: 2,614	Ferdi, Each time you reinstall the program, it generates a new system code and therefore the activation key will be different. You need to contact support for a new key. If you do no get emails from them, as is my situation, write a ticket to support and ask them to list the key there. Mike __________________ Chapter one, line one. The BH.

February 23rd, 2008, 08:23 AM	#35
Mike Teutsch Inner Circle Join Date: Oct 2004 Location: Port St. Lucie, Florida Posts: 2,614	When you go to their support system, reporting a problem is called filing a ticket. Generally their support is very good. My problem is that, for some unknown reason, the emails they send to my regular email address do not arrive. They are not in my junk folder or anywhere. Very strange, but just the way it is. I even had to set-up a new yahoo account so I could receive their mails. You may have the same issue. Mike __________________ Chapter one, line one. The BH.

February 21st, 2008, 10:01 PM	#31
Jay Handleson Regular Crew Join Date: Jun 2005 Posts: 35	Thanks Jake, I received the second e-mail, but not the first. So I can now activate the software. Strangely enough, I have received e-mail from support@cineform.com. Something in the message is causing the message to be blocked (?) and I cannot imagine what it would be because I turned off my spam filter to try and receive the code. Thanks again for all your effort. Jay

February 23rd, 2008, 08:14 AM	#34
Ferdi Willemse New Boot Join Date: Nov 2006 Location: The Netherlands Posts: 24	Thanks Mike, but what do you mean with "writing a ticket" to them? It seems I'm not the only one they don't respond to. That's some real bad support then...

February 23rd, 2008, 09:59 AM	#36
Ferdi Willemse New Boot Join Date: Nov 2006 Location: The Netherlands Posts: 24	Thanks. I have received all their other emails, though. So it shouldn't be a problem.