Activation / Registration issues

John McGinley · February 15th, 2008, 09:21 PM

I was thinking of replacing my Dual Core with a Quad core CPU on the same motherboard, do I need to deactivate Cineform before I do this? Is it tied to the CPU or something else?

David Newman · February 15th, 2008, 09:53 PM

CPU is one of the things it is keyed against, and there have to three system changes before you need new activation (CPU + RAM + Disk + MAC Address + etc.) So you should be able to up grade the CPU. However, the safe bet is to deactivate first.

William Urschel · February 15th, 2008, 11:18 PM

Without going into the gory details, after purchasing an upgrade to Prospect yesterday morning, I spent almost full time until finally activating it this morning. What a nightmare. At one time I had two different system codes up in two different Cineform windows at once! I didn't know this was possible. And I was under the misinformation that the system code wouldn't change unless I changed hardware, software, etc., and I changed nothing during that better than 24 hour period during which the system code kept changing, except the Cineform software and my mind!

Jay Bloomfield · February 16th, 2008, 10:40 AM

Quote:

Originally Posted by David Newman

Not normally difficult to register. The phone number is on the web site under "About CineForm." But if you email support@cineform.com or file a trouble it normal gets addressed faster.

@David Newman

I finally bought Neo HDV and got it registered and activated okay, but did you guys realize that the most recent download has a .zip extension when in fact it is an .exe self-extracting archive? I sent Cineform Support an email, but I don't know if it ever got changed, since I never went back to the download page and looked.

David Newman · February 16th, 2008, 11:00 AM

Thanks, now fixed.

Chris Zinner · February 18th, 2008, 06:25 AM

Hi David!

Did you get the email i sent to you last week? I've put our licensing data in there. This is getting really urgent now, so please reply.
btw. is the ticket service up again?

thx,
Chris

David Taylor · February 18th, 2008, 11:21 PM

Chris, I did NOT get an email from you. In fact I was surprised I didn't. Perhaps it got lost in a spam filter somewhere. Please resend. We've been out of the office for the long weekend but are back on Tuesday. dtaylor at cineform dot com

Chris Zinner · February 19th, 2008, 08:04 PM

Hi David!

i resend the mail. please check.
thx,
Chris

David Taylor · February 19th, 2008, 08:11 PM

Chris, please check your email....

Jay Handleson · February 20th, 2008, 06:05 PM

I have re-installed 4.03b after asystem failure thanks to help from Jake, but I still have not received my activation code in e-mail.

My spam filter is turned off.

I also attempted to re-open this ticket two days ago, but have not yet heard anything back.

Jay Handleson

Jake Segraves · February 21st, 2008, 01:10 PM

I just emailed it to you and got a mail delivery error saying that it was 'blocked for abuse'. Can you make sure that your spam filter is configured to allow emails from support@cineform.com.

Also, I just sent you the key directly using DVInfo personal message.

David Wislon · February 21st, 2008, 08:13 PM

David and/or Jake,

I am attempting to download the trial of Prospect 2K and find that I am not receiving the email with the download link. I've attempted twice. My email is correct in the request and my spam filter is now off. Any help would be greatly appreciated.

Many thanks,
David Wilson

David Newman · February 21st, 2008, 08:23 PM

Our server shows emails going out to you 3-4 times. Try another email account, if you still have issue contact support. Spam filtering up the chain is the likely fault.

David Wislon · February 21st, 2008, 08:24 PM

Thanks David I'll try another email account.

David Wislon · February 21st, 2008, 08:28 PM

The emails just came through in an avalanche. Go figure... Thanks again.

February 15th, 2008, 09:53 PM	#17
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	CPU is one of the things it is keyed against, and there have to three system changes before you need new activation (CPU + RAM + Disk + MAC Address + etc.) So you should be able to up grade the CPU. However, the safe bet is to deactivate first. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

February 16th, 2008, 11:00 AM	#20
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Thanks, now fixed. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

February 20th, 2008, 06:05 PM	#25
Jay Handleson Regular Crew Join Date: Jun 2005 Posts: 35	Activation Code Not Arriving I have re-installed 4.03b after asystem failure thanks to help from Jake, but I still have not received my activation code in e-mail. My spam filter is turned off. I also attempted to re-open this ticket two days ago, but have not yet heard anything back. Jay Handleson

February 21st, 2008, 08:13 PM	#27
David Wislon New Boot Join Date: Jul 2003 Location: Los Angeles, CA Posts: 24	Attempting to upgrade from Aspect HD to Prospect 2K David and/or Jake, I am attempting to download the trial of Prospect 2K and find that I am not receiving the email with the download link. I've attempted twice. My email is correct in the request and my spam filter is now off. Any help would be greatly appreciated. Many thanks, David Wilson

February 21st, 2008, 08:23 PM	#28
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Our server shows emails going out to you 3-4 times. Try another email account, if you still have issue contact support. Spam filtering up the chain is the likely fault. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

February 15th, 2008, 09:21 PM	#16
John McGinley Regular Crew Join Date: May 2005 Posts: 142	I was thinking of replacing my Dual Core with a Quad core CPU on the same motherboard, do I need to deactivate Cineform before I do this? Is it tied to the CPU or something else?

February 15th, 2008, 11:18 PM	#18
William Urschel Regular Crew Join Date: Sep 2007 Location: Bee Cave, Texas Posts: 151	Without going into the gory details, after purchasing an upgrade to Prospect yesterday morning, I spent almost full time until finally activating it this morning. What a nightmare. At one time I had two different system codes up in two different Cineform windows at once! I didn't know this was possible. And I was under the misinformation that the system code wouldn't change unless I changed hardware, software, etc., and I changed nothing during that better than 24 hour period during which the system code kept changing, except the Cineform software and my mind!

February 18th, 2008, 06:25 AM	#21
Chris Zinner New Boot Join Date: Apr 2006 Location: vienna austria Posts: 13	Hi David! Did you get the email i sent to you last week? I've put our licensing data in there. This is getting really urgent now, so please reply. btw. is the ticket service up again? thx, Chris

February 18th, 2008, 11:21 PM	#22
David Taylor Major Player Join Date: Sep 2003 Location: Solana Beach, CA Posts: 853	Chris, I did NOT get an email from you. In fact I was surprised I didn't. Perhaps it got lost in a spam filter somewhere. Please resend. We've been out of the office for the long weekend but are back on Tuesday. dtaylor at cineform dot com

February 19th, 2008, 08:04 PM	#23
Chris Zinner New Boot Join Date: Apr 2006 Location: vienna austria Posts: 13	Hi David! i resend the mail. please check. thx, Chris

February 19th, 2008, 08:11 PM	#24
David Taylor Major Player Join Date: Sep 2003 Location: Solana Beach, CA Posts: 853	Chris, please check your email....

February 21st, 2008, 01:10 PM	#26
Jake Segraves Sponsor: CineForm Join Date: Apr 2006 Location: Carlsbad, CA Posts: 153	I just emailed it to you and got a mail delivery error saying that it was 'blocked for abuse'. Can you make sure that your spam filter is configured to allow emails from support@cineform.com. Also, I just sent you the key directly using DVInfo personal message.

February 21st, 2008, 08:24 PM	#29
David Wislon New Boot Join Date: Jul 2003 Location: Los Angeles, CA Posts: 24	Thanks David I'll try another email account.

February 21st, 2008, 08:28 PM	#30
David Wislon New Boot Join Date: Jul 2003 Location: Los Angeles, CA Posts: 24	The emails just came through in an avalanche. Go figure... Thanks again.