Aspect Hd is dropping frames :-( at DVinfo.net

Rafael Lopes · September 9th, 2007, 10:09 AM

I just bought Aspect HD and I'm already having trouble with it. Whenever I capture footage from my Canon Xh-A1 there's LOADS of dropped frames. I have tried capturing without aspect HD and there are absolutely no frames dropped. I have an AMD dual 64 with 2gb ram, 3 separate 7200rpm HDs. I should not be having this type of issues. Can anyone help?

thanks

David Newman · September 9th, 2007, 10:13 AM

Are you try to capture via an HDSDI/HDMI input device, if so your PC is not fast enough. If you are capturing via firewire, you can't drop frames. So I don't understand. Please file a trouble ticket.

Rafael Lopes · September 9th, 2007, 10:56 AM

No, I'm trying to capture via firewire. Do I need a specific plugin for the Xh-A1 PAL progressive scan???

David Newman · September 9th, 2007, 02:11 PM

Nothing custom is needed. We don't even report dropped frames as none can be dropped, short of capturing with a Pentium 3. So please file a trouble ticket so support can determine what is happening.

Rafael Lopes · September 9th, 2007, 02:15 PM

When I open a new project for footage shot with the Canon Xh-A1 PAL using 25F should I chose 1080i or 1080p? Or is there a special project?

David Newman · September 9th, 2007, 02:22 PM

1440x1080p25 is the mode of that camera.

Rafael Lopes · September 9th, 2007, 02:35 PM

Got, David! Somehow the "de-interlace" option was ticked the entire time. I have tried again and things are as sweet as they get :D

David Newman · September 9th, 2007, 02:37 PM

Great news, thanks for the update.

Rafael Lopes · September 10th, 2007, 12:42 AM

I spoke too soon :-( I keep getting the dropped frames. Look how bad it is:

- http://www.dvxuser6.com/uploaded/8309/1189405819.jpg
- http://www.dvxuser6.com/uploaded/8309/1189405798.jpg
- http://www.dvxuser6.com/uploaded/8309/1189405772.jpg
- http://www.dvxuser6.com/uploaded/8309/1189405732.jpg

David Newman · September 10th, 2007, 09:32 AM

OK, that is not a dropped frame in the traditional sense, that is MPEG glitching, likely due to packet loss. To see if you Firewire port is faulty, use HDLink to capture a tape in M2T mode, and then convert the M2T files to AVIs in a second pass. If that works fine, it could be that your Firewire card is dropping packets when the PC is working hard (and it shouldn't.) Getting another Firewire card is an inexpensive upgrade.

Cedric Pottier · September 10th, 2007, 10:11 AM

Hello,
i use Aspect HD 5.1 and HDlink to capture HDV (footage 1080/50i) from my Canon XH-A1 Pal, directly to .avi with scene detection on (works perfectly).
it works very fine and i have never seen this.
my config is P4 2.8Ghz and 1.5Go RAM.

Cedric.

Rafael Lopes · September 10th, 2007, 03:41 PM

I'm using a Dual-core Athlon X2. I should not be experiencing this. Before I bought the software I had used the trial like 3 or 4 times until it expired and this had never happened before. I don't understand why all of the sudden the bandwidth stopped being enough.

David Newman · September 10th, 2007, 03:42 PM

Try another Firewire card or port -- it is seeming fakey.

Rafael Lopes · September 10th, 2007, 03:45 PM

Will do. I'm going to buy a new card to see how it goes. I really hope it's the firewire card. Tomorrow is a holiday in Spain, so I'll only be able to buy a new one on Wednesday. Please don't close the ticket until I can make sure it's the firewire.

Rafael Lopes · September 10th, 2007, 03:56 PM

David, do you think I can get much more benefit from a firewire 800? I'm thinking about going with one of these.

September 9th, 2007, 10:09 AM	#1
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	Aspect Hd is dropping frames :-( I just bought Aspect HD and I'm already having trouble with it. Whenever I capture footage from my Canon Xh-A1 there's LOADS of dropped frames. I have tried capturing without aspect HD and there are absolutely no frames dropped. I have an AMD dual 64 with 2gb ram, 3 separate 7200rpm HDs. I should not be having this type of issues. Can anyone help? thanks

September 9th, 2007, 10:13 AM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Are you try to capture via an HDSDI/HDMI input device, if so your PC is not fast enough. If you are capturing via firewire, you can't drop frames. So I don't understand. Please file a trouble ticket. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

September 9th, 2007, 02:11 PM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Nothing custom is needed. We don't even report dropped frames as none can be dropped, short of capturing with a Pentium 3. So please file a trouble ticket so support can determine what is happening. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

September 9th, 2007, 02:22 PM	#6
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	1440x1080p25 is the mode of that camera. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

September 9th, 2007, 02:37 PM	#8
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Great news, thanks for the update. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

September 9th, 2007, 10:56 AM	#3
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	No, I'm trying to capture via firewire. Do I need a specific plugin for the Xh-A1 PAL progressive scan???

September 9th, 2007, 02:15 PM	#5
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	When I open a new project for footage shot with the Canon Xh-A1 PAL using 25F should I chose 1080i or 1080p? Or is there a special project?

September 9th, 2007, 02:35 PM	#7
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	Got, David! Somehow the "de-interlace" option was ticked the entire time. I have tried again and things are as sweet as they get :D

September 10th, 2007, 12:42 AM	#9
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	I spoke too soon :-( I keep getting the dropped frames. Look how bad it is: - http://www.dvxuser6.com/uploaded/8309/1189405819.jpg - http://www.dvxuser6.com/uploaded/8309/1189405798.jpg - http://www.dvxuser6.com/uploaded/8309/1189405772.jpg - http://www.dvxuser6.com/uploaded/8309/1189405732.jpg

September 10th, 2007, 09:32 AM	#10
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	OK, that is not a dropped frame in the traditional sense, that is MPEG glitching, likely due to packet loss. To see if you Firewire port is faulty, use HDLink to capture a tape in M2T mode, and then convert the M2T files to AVIs in a second pass. If that works fine, it could be that your Firewire card is dropping packets when the PC is working hard (and it shouldn't.) Getting another Firewire card is an inexpensive upgrade. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

September 10th, 2007, 10:11 AM	#11
Cedric Pottier Regular Crew Join Date: Mar 2007 Location: France Posts: 44	Hello, i use Aspect HD 5.1 and HDlink to capture HDV (footage 1080/50i) from my Canon XH-A1 Pal, directly to .avi with scene detection on (works perfectly). it works very fine and i have never seen this. my config is P4 2.8Ghz and 1.5Go RAM. Cedric.

September 10th, 2007, 03:41 PM	#12
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	I'm using a Dual-core Athlon X2. I should not be experiencing this. Before I bought the software I had used the trial like 3 or 4 times until it expired and this had never happened before. I don't understand why all of the sudden the bandwidth stopped being enough.

September 10th, 2007, 03:42 PM	#13
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Try another Firewire card or port -- it is seeming fakey. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

September 10th, 2007, 03:45 PM	#14
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	Will do. I'm going to buy a new card to see how it goes. I really hope it's the firewire card. Tomorrow is a holiday in Spain, so I'll only be able to buy a new one on Wednesday. Please don't close the ticket until I can make sure it's the firewire.

September 10th, 2007, 03:56 PM	#15
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	David, do you think I can get much more benefit from a firewire 800? I'm thinking about going with one of these.