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#1 |
Regular Crew
Join Date: Mar 2006
Location: Winnipeg Manitoba
Posts: 96
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Problem with playback XL1 (In Calgary)
Hey everyone,
Well, XL1 #2 is now giving my a hard time. I just finished 4 months on the road shooting a travel doc on the western U.S. and the southwest and during the last week the camera has stopped functioning. Basically, when I insert a tape and try to play it back all I get is a blue screen and the camera telling me there is time left on the tape. Has anyone here every experienced this before? If there is anyone here from Calgary can you recommend a good spot to repair the camera if it is broken. I'm hoping not and it's just me being a newb and having messed up some setting. Thanks, Scott Last edited by Scott Thibodeau; April 7th, 2007 at 07:51 PM. |
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#2 |
Major Player
Join Date: Aug 2004
Location: Durango, Colorado, USA
Posts: 711
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Oooo, this sounds like an expensive visit to a Canon Repair facility. Do all the tests and non-invasive cleaning processes you can perform.
Read the manual from end to end, looking for a clue to help you. Write down every camera behavior. This is important. When you notify Canon online that you need repair, you will be asked to describe your problem. If you can accurately describe the situation you may significantly aid the camera technicians who authorize online repair requests. I suspect they are the one to assign repair costs. In my case some months ago (which did not have the issues you describe) I received a repair cost estimate of $62.00 US. I really didn't believe this would be the final cost, but I went along with it. When the camera was returned to me, the repair invoice had a $400US repair cost line with a $338US credit. The bottom line was $62.00US. My cost of shipping the camera to Canon was almost $62.00! And Canon absorbed the cost of return shipping! Figure that one out. Best conclusion I could come up with was that I did my homework and it either paid off or the serial # of my camera had a known problem clearly the fault of Canon manufacture. Canon isn't talking, so all I can do is guess.
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Waldemar |
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#3 | |
Regular Crew
Join Date: Mar 2006
Location: Winnipeg Manitoba
Posts: 96
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Quote:
Scott |
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#4 |
Regular Crew
Join Date: Dec 2006
Location: Barrie, Ontario
Posts: 62
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Check the power cord that runs from the viewfinder to the camera body. This is a bad spot to have this cord and can easy be nocked out or loosened from the port. I had this problem just 3 weeks ago and Canon service ran me through and then told me to send it in. By accident I hit the cord and found the problem my self with less a $800 service bill.
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#5 | |
Regular Crew
Join Date: Mar 2006
Location: Winnipeg Manitoba
Posts: 96
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#6 |
Regular Crew
Join Date: Jun 2004
Location: Richmond, BC
Posts: 90
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Canon repair facility in Vancouver
Hi Scott, (I'm in no way affiliated with this company - I just had great service at a reasonable cost done on both my cameras) I see you are listed in Vancouver? If so there is a repair center, yes Canon authorized on Imperial, just off Kingsway. I think they are called IT electronics(?) They're pretty fast to, but they charge an extra $25 for "Overnight" service. (had both my GL2 and XL1s done there. Good luck
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#7 | |
Regular Crew
Join Date: Mar 2006
Location: Winnipeg Manitoba
Posts: 96
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#8 |
Regular Crew
Join Date: Dec 2005
Location: Worthington, Iowa
Posts: 191
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Scott, what type of cleaning tape did your friend have? And what tapes are you recording on? I am having similiar problems and want to find out if it something that I am doing. Thanks,
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Jeff Mayne Gone Thinkin Outdoors |
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#9 |
Regular Crew
Join Date: Mar 2006
Location: Winnipeg Manitoba
Posts: 96
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Not sure what cleaning tape it was but it certainly did the trick. I was using different types of tapes as I was traveling through Mexico and different have much of a choice. Next time I hit the road and start traveling I'll buy a few cases of tapes before I go and only use one brand.
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#10 |
Regular Crew
Join Date: Jun 2004
Location: Richmond, BC
Posts: 90
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Glad it all turned out OK
Hey Scott. Cold Lake eh????? WHY? HAHAHA. just kidding.
About the cleaning tape - funny you mentioned it. I used to use a "Maxell" one I bought at London Drugs. It never seemed to solve any clogged head issues. Then I tried the Sony one, and it did solve the problem. And I thought all cleaning tapes were created equal! Guess we all learned something here. Cheers. |
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