XL1s Problem relating to tapes... at DVinfo.net

Jack Miles · March 4th, 2006, 08:55 AM

Hello all,

I was about to upload a video from a weekend of shooting when I encountered a fairly serious problem in my mind. I put the first tape in to rewind for upload, and while rewinding the tape was unwound, twisted, tore, etc etc. I got the remove tape warning. I thought it may had been a problem with the tape so I put a blank one in and it had the same problem. I'm not familiar at all with problems like this, so I was wondering if anyone else has had this problem, and/or if anyone has any suggestions as to what I should do next.

Thanks in advance all!

Jack Smith · March 5th, 2006, 03:13 AM

Oh,man ,breaking tapes?I would let an expert check it out.Send it in for a check out.

Carl Barlow · March 5th, 2006, 10:00 AM

Hi Jack...sounds pretty familiar to me! My XL1s started doing the exact same thing a couple of months ago (only a month out of its warranty and hardly used), when rewinding a tape the message 'Remove the Cassette' would appear. This would happen say 1 in 5 times when rewinding, and at least half the times, when removing the cassette it would have been chewed up. Not good! I did a search on the net and found that its seems to be quite a common occurance with Canon tape transport and not just relative to the XL models.

I took the camera into my nearest Canon agent and they very quickly diagnosed a faulty part...idle gears. They replaced the part and I had the camera back within 48 hours. It cost about £80 (Be about $140 I suppose).

Everything has been fine since, my advice would be get it looked at, certainly if its happened more than a couple of times.

Jack Miles · March 5th, 2006, 06:49 PM

Very helpful, thank you.

$140, yikes, I had better things to spend my money on. Oh well. I'll probably send it back to Canon to have it fixed and make sure all is well. Thanks again.

EDIT: Where exactly did you take/send your camera to get it back so fast?

Chris Hurd · March 5th, 2006, 06:54 PM

See http://www.dvinfo.net/canon/skinny.php#service for Canon Service contact info.

Carl Barlow · March 6th, 2006, 11:04 AM

I know...tons of better ways to spend 140 bucks eh? I'm in the UK and luckily only 10 miles from a service agent. As I had a wedding to film within 5 days of the fault they really helped me out and turned it around in 2 days.

They did actually say that they keep a good stock of that particular part as it was a 'popular' fault....Hope you get it sorted.

March 4th, 2006, 08:55 AM	#1
Jack Miles New Boot Join Date: Mar 2006 Location: Tampa, Florida Posts: 8	XL1s Problem relating to tapes... Hello all, I was about to upload a video from a weekend of shooting when I encountered a fairly serious problem in my mind. I put the first tape in to rewind for upload, and while rewinding the tape was unwound, twisted, tore, etc etc. I got the remove tape warning. I thought it may had been a problem with the tape so I put a blank one in and it had the same problem. I'm not familiar at all with problems like this, so I was wondering if anyone else has had this problem, and/or if anyone has any suggestions as to what I should do next. Thanks in advance all!

March 5th, 2006, 06:54 PM	#5
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	See http://www.dvinfo.net/canon/skinny.php#service for Canon Service contact info. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

March 5th, 2006, 03:13 AM	#2
Jack Smith Major Player Join Date: Nov 2003 Location: ontario Posts: 445	Oh,man ,breaking tapes?I would let an expert check it out.Send it in for a check out.

March 5th, 2006, 10:00 AM	#3
Carl Barlow Regular Crew Join Date: Oct 2005 Posts: 45	Hi Jack...sounds pretty familiar to me! My XL1s started doing the exact same thing a couple of months ago (only a month out of its warranty and hardly used), when rewinding a tape the message 'Remove the Cassette' would appear. This would happen say 1 in 5 times when rewinding, and at least half the times, when removing the cassette it would have been chewed up. Not good! I did a search on the net and found that its seems to be quite a common occurance with Canon tape transport and not just relative to the XL models. I took the camera into my nearest Canon agent and they very quickly diagnosed a faulty part...idle gears. They replaced the part and I had the camera back within 48 hours. It cost about £80 (Be about $140 I suppose). Everything has been fine since, my advice would be get it looked at, certainly if its happened more than a couple of times.

March 5th, 2006, 06:49 PM	#4
Jack Miles New Boot Join Date: Mar 2006 Location: Tampa, Florida Posts: 8	Very helpful, thank you. $140, yikes, I had better things to spend my money on. Oh well. I'll probably send it back to Canon to have it fixed and make sure all is well. Thanks again. EDIT: Where exactly did you take/send your camera to get it back so fast?

March 6th, 2006, 11:04 AM	#6
Carl Barlow Regular Crew Join Date: Oct 2005 Posts: 45	I know...tons of better ways to spend 140 bucks eh? I'm in the UK and luckily only 10 miles from a service agent. As I had a wedding to film within 5 days of the fault they really helped me out and turned it around in 2 days. They did actually say that they keep a good stock of that particular part as it was a 'popular' fault....Hope you get it sorted.