XL1s Emergency! Need help please! at DVinfo.net

Nicholas Foster · October 9th, 2005, 08:28 AM

I am really freaking out because I just turned on my XL1s and it appears that the lense is dead. I have a very important shoot coming up in a week and I don't know what to do. The lens is the standard 16x. When I turned it on it said check lens. I turned it off and made sure the lense was on right and turned it back on. That time it came on but I have absolutely no lense control. I can't focus or zoom. In auto it trys to focus but then just goes black. Can someone please give me any help on this problem. The camera was working fine yesterday.

Mike Teutsch · October 9th, 2005, 08:40 AM

Nicholas,

Best you can do is to turn everything off, clean the contacts, make sure there is no moisture problem, and then reinstall the lens and try again.

If that does not work, it will probably need servicing.

Mike

David Ennis · October 9th, 2005, 09:51 AM

Try removing the battery and the backup battery (located at bottom of cam). This is recommended in the manual for weird camera malfunctions.

Chris Hurd · October 9th, 2005, 11:18 AM

If none of these tips work, you'lll *have* to send the camera in for service. Consider a rental camera for your upcoming shoot.

Nicholas Foster · October 9th, 2005, 04:07 PM

Anyone know what could cause that or has anyone had similar problems with this lens?

Jack Smith · October 9th, 2005, 08:05 PM

Have you tried removing the batteries and lense then cleaning the contacts?
Did you recently shoot in a moisture and/or chemical rich enviroment?
eg. beach

Nicholas Foster · October 9th, 2005, 08:16 PM

I have tried that but to no success. I haven't shot in any hazardous locations lately, however, the other day i had one shot where the camera was pointed directly at the sun for a moment. But it still continued to work fine for the rest of the day. That's the only thing I can think of that may have been the cause tho it seems unlikey to me. Am I wrong in this assumption?

Jack Smith · October 10th, 2005, 12:47 AM

I'd agree with Chris, rent for your shoot and send it in.

Nicholas Foster · October 10th, 2005, 08:57 AM

I'm going to send it out today to get repaired, however, based on the symptoms of the problem, should I just send in the lens or does it sound like I need to send the body in as well? I guess I'm just not sure if the problem lies in the lens itself, or in the electronic of the body.

David Ennis · October 10th, 2005, 09:10 AM

Send the whole thing. Otherwise you're somewhat likely to get the lens returned with a hefty charge and the report, "no problem found."

Dan Keaton · October 10th, 2005, 04:40 PM

Dear Nicholas,

I would try the lens on another Canon XL1 before I sent it off.

Also, I would try another lens on your XL1s.

This way you can determine the problem without sending it off.

I have sent you a personal email offering the use of my equipment. I am just two hours away. Please call me as soon as you get this.

Chris Hurd · October 10th, 2005, 09:28 PM

It really is best to send the entire kit plus lens. They'll clean and tweak everything.

David Morton · October 11th, 2005, 01:10 AM

I had exactly the same thing happen to my XL1s at a wedding when the Bridesmaids were getting out of the car. The camera would not zoom or focus and the picture eventually went black, fortunately I had my XM2 with me to finish the wedding( the XM2 is now in for repair, " eject tape problem" ) I tried a lens from an XL2 on the XL1s body and it worked so the problem seemed to be in the lens. I sent the whole Camcorder + lens to Canon to be repaired ( under warranty) unfortunately they took a long time to fix it, I left it in to the retailer where I purchased it 18/07/05 and didn't get it back untill 28/09 05, 10 weeks of the busiest time of the year. They told me that the fault was with a D.C. Converter. Fortunately the camera is now working 100%.

David

Nicholas Foster · October 11th, 2005, 10:01 AM

That is great to hear that is is a simple fix and that does seem to be the same problem I'm having. Thank you for the comments, however I am 2 months past my warranty so I am afraid it is going to cost me a bundle. Any way to fix the problem myself?...Probably not but it is worth a try. Also, any guesses on what this might cost to fix?

Also, for the sake of time, does anyone have an extra lens they don't need that they would be willing to give away for a cheap price, maybe 500 or 600? I know these things are much more expensive than that, but it also is worth a try.

Dan Keaton--Thank you so much for the offer. Unfortunatley I am located in Woodstock wich is about 180 miles from you. I don't think I'll be able to make it out there anytime soon, but if anything changes I'll be sure to contact you. It means alot that everyone is so helpful and willing to give an extra hand.

-Nick

Chris Hurd · October 11th, 2005, 10:46 AM

There is no way to fix it yourself, sorry.

October 9th, 2005, 08:28 AM	#1
Nicholas Foster Regular Crew Join Date: Aug 2004 Location: Atlanta, GA Posts: 47	XL1s Emergency! Need help please! I am really freaking out because I just turned on my XL1s and it appears that the lense is dead. I have a very important shoot coming up in a week and I don't know what to do. The lens is the standard 16x. When I turned it on it said check lens. I turned it off and made sure the lense was on right and turned it back on. That time it came on but I have absolutely no lense control. I can't focus or zoom. In auto it trys to focus but then just goes black. Can someone please give me any help on this problem. The camera was working fine yesterday.

October 9th, 2005, 08:40 AM	#2
Mike Teutsch Inner Circle Join Date: Oct 2004 Location: Port St. Lucie, Florida Posts: 2,614	Nicholas, Best you can do is to turn everything off, clean the contacts, make sure there is no moisture problem, and then reinstall the lens and try again. If that does not work, it will probably need servicing. Mike __________________ Chapter one, line one. The BH.

October 9th, 2005, 09:51 AM	#3
David Ennis Fred Retread Join Date: Jul 2004 Location: Hartford, CT Posts: 1,227	Try removing the battery and the backup battery (located at bottom of cam). This is recommended in the manual for weird camera malfunctions. __________________ "Nothing in the world can take the place of persistence..." - Calvin Coolidge "My brain is wired to want to know how other things are wired." - Me

October 9th, 2005, 11:18 AM	#4
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	If none of these tips work, you'lll have to send the camera in for service. Consider a rental camera for your upcoming shoot. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

October 10th, 2005, 09:10 AM	#10
David Ennis Fred Retread Join Date: Jul 2004 Location: Hartford, CT Posts: 1,227	Send the whole thing. Otherwise you're somewhat likely to get the lens returned with a hefty charge and the report, "no problem found." __________________ "Nothing in the world can take the place of persistence..." - Calvin Coolidge "My brain is wired to want to know how other things are wired." - Me

October 9th, 2005, 04:07 PM	#5
Nicholas Foster Regular Crew Join Date: Aug 2004 Location: Atlanta, GA Posts: 47	Anyone know what could cause that or has anyone had similar problems with this lens?

October 9th, 2005, 08:05 PM	#6
Jack Smith Major Player Join Date: Nov 2003 Location: ontario Posts: 445	Have you tried removing the batteries and lense then cleaning the contacts? Did you recently shoot in a moisture and/or chemical rich enviroment? eg. beach

October 9th, 2005, 08:16 PM	#7
Nicholas Foster Regular Crew Join Date: Aug 2004 Location: Atlanta, GA Posts: 47	I have tried that but to no success. I haven't shot in any hazardous locations lately, however, the other day i had one shot where the camera was pointed directly at the sun for a moment. But it still continued to work fine for the rest of the day. That's the only thing I can think of that may have been the cause tho it seems unlikey to me. Am I wrong in this assumption?

October 10th, 2005, 12:47 AM	#8
Jack Smith Major Player Join Date: Nov 2003 Location: ontario Posts: 445	I'd agree with Chris, rent for your shoot and send it in.

October 10th, 2005, 08:57 AM	#9
Nicholas Foster Regular Crew Join Date: Aug 2004 Location: Atlanta, GA Posts: 47	I'm going to send it out today to get repaired, however, based on the symptoms of the problem, should I just send in the lens or does it sound like I need to send the body in as well? I guess I'm just not sure if the problem lies in the lens itself, or in the electronic of the body.

October 10th, 2005, 04:40 PM	#11
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Dear Nicholas, I would try the lens on another Canon XL1 before I sent it off. Also, I would try another lens on your XL1s. This way you can determine the problem without sending it off. I have sent you a personal email offering the use of my equipment. I am just two hours away. Please call me as soon as you get this. __________________ Dan Keaton Augusta Georgia

October 10th, 2005, 09:28 PM	#12
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	It really is best to send the entire kit plus lens. They'll clean and tweak everything. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

October 11th, 2005, 01:10 AM	#13
David Morton Regular Crew Join Date: Apr 2005 Location: N. Ireland Posts: 36	I had exactly the same thing happen to my XL1s at a wedding when the Bridesmaids were getting out of the car. The camera would not zoom or focus and the picture eventually went black, fortunately I had my XM2 with me to finish the wedding( the XM2 is now in for repair, " eject tape problem" ) I tried a lens from an XL2 on the XL1s body and it worked so the problem seemed to be in the lens. I sent the whole Camcorder + lens to Canon to be repaired ( under warranty) unfortunately they took a long time to fix it, I left it in to the retailer where I purchased it 18/07/05 and didn't get it back untill 28/09 05, 10 weeks of the busiest time of the year. They told me that the fault was with a D.C. Converter. Fortunately the camera is now working 100%. David

October 11th, 2005, 10:01 AM	#14
Nicholas Foster Regular Crew Join Date: Aug 2004 Location: Atlanta, GA Posts: 47	That is great to hear that is is a simple fix and that does seem to be the same problem I'm having. Thank you for the comments, however I am 2 months past my warranty so I am afraid it is going to cost me a bundle. Any way to fix the problem myself?...Probably not but it is worth a try. Also, any guesses on what this might cost to fix? Also, for the sake of time, does anyone have an extra lens they don't need that they would be willing to give away for a cheap price, maybe 500 or 600? I know these things are much more expensive than that, but it also is worth a try. Dan Keaton--Thank you so much for the offer. Unfortunatley I am located in Woodstock wich is about 180 miles from you. I don't think I'll be able to make it out there anytime soon, but if anything changes I'll be sure to contact you. It means alot that everyone is so helpful and willing to give an extra hand. -Nick

October 11th, 2005, 10:46 AM	#15
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	There is no way to fix it yourself, sorry. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!