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August 10th, 2004, 11:52 AM
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#1 |
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Regular Crew
Join Date: May 2002
Location: santa cruz CA
Posts: 47
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What to do with Canon's Tech Support?
It started when aparently, I got sand in my xl-1. I do allot of shooting at the beach. I started getting drop outs like crazy....screen fulls of them. I sent it into Canon and for $500 it was fixed. It was cleaned and the recording drum was replaced. After getting it back, I noticed the drop outs were still there. Not so many, but enough to blow a shot. I sent it back again. Now Canon said it was a tracking problem. Fixed it....sent it back. I am STILL seeing drop outs and now blue flashes at the top of my frame (once in awhile). I sent it back again.
I've talked to the Tech Manager there and tried to impress the fact that I needed it fixed this time. I am shooting a commercial on the 20th of this month. QUESTION: What more can I do? At what point do I say enough! Thanks for any imput, Bryan
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Bryan Coleman Santa Cruz CA |
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August 10th, 2004, 12:51 PM
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#2 |
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Retired DV Info Net Almunus
Join Date: Dec 2001
Location: Chicago, IL
Posts: 6,943
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Have you been sending a sample tape with the camera so that the techs can see the problem?
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Lady X Films: A lady with a boring wardrobe...and a global mission. Hey, you don't have enough stuff! Buy with confidence from our sponsors. Hand-picked as the best in the business...Really! See some of my work one frame at a time: www.KenTanaka.com |
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August 10th, 2004, 06:17 PM
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#3 |
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Regular Crew
Join Date: May 2002
Location: santa cruz CA
Posts: 47
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tech support
No I havn't ...I've talked to them about the problem...but they never requested I send at tape. I am thinking about emailing them stills from the footage that would show them the blue flash and some of the drop outs.
Bryan
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Bryan Coleman Santa Cruz CA |
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August 10th, 2004, 06:58 PM
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#4 |
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Retired DV Info Net Almunus
Join Date: Dec 2001
Location: Chicago, IL
Posts: 6,943
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Send them a tape, -not stills-, when you send the camera for service.
__________________
Lady X Films: A lady with a boring wardrobe...and a global mission. Hey, you don't have enough stuff! Buy with confidence from our sponsors. Hand-picked as the best in the business...Really! See some of my work one frame at a time: www.KenTanaka.com |
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