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#1 |
New Boot
Join Date: Apr 2004
Location: Melbourne, Australia
Posts: 16
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PROBLEM: Image disappearing after a few minutes of REC
Hello,
I am having a problem with my XL1s. We were shooting in a nightclub that was very loud, very smokey (smoke machines and cigarettes) and had lasers firing all over the place (including occassionally into the lens). We have shot in this environment before, however, I don't think it has ever been as smokey or as many lasers light shows going on. After about 30 minutes of seting up, we shot a few minutes of footage here and there, and all of a sudden there was no picture showing through the viewfinder, (the display items still showed but black instead of the picture). Now this problem has happened once before, (at a previous gig) but after giving it a rest for 20 minutes or so all was good. So during the night, I gave it a rest for a similar time, it worked again, but seemed to be darker on the same setting, I recorded for about a minute or two and the picture diappeared again and went to black, recording continued and the display items continued. I think it was the lasers that caused something to happen to the ccds or something similar because of the fact that the lens and viewfinder should not be directed at the sun. My friend thinks it was the smoke that caused this. We have taken it home and tried it again in clean, smoke free environment and the problem is the same, it records for a few minutes with the picture looking normal then disappears and no picture is received. Also, we can't find the manual, but there is now what looks like a remote control symbol with a cross through it in the viewfinder on the top - right hand side. Haven't seen this before. By the way, we haven't got an Australian warranty, because we purchased the camera from a singapore electronics supplier for about half the Australian retail price. Any ideas? |
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#2 |
RED Code Chef
Join Date: Oct 2001
Location: Holland
Posts: 12,514
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First: a quick glance at the CanonDV.com website shows you can
download/view the manual here. Second: the flashing icon means your backup battery is either empty or missing. Get a new one: " Replace it with a Panasonic CR2025 battery; these are inexpensive and easy to find at most discount stores " Third: sounds like either something the camera does when the battery is empty (so replace the one above and try again) or perhaps heat/moist related. Might be time to send your camera in for a checkup if the problems still persists after you replaced the backup battery. If you don't have warranty Canon will charge you for looking and fixing your camera. Lastly I don't think the lasers can cause any harm. Why? Because they are certified to use in a place with lots of people in them where they can regurly shine in anyones eyes. Therefor they cannot be powerful enough in my humble opinion. I've done some shooting with my XL1S in a disco as well and alot of still photography with a digital camera without any problems whatsoever.
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Rob Lohman, visuar@iname.com DV Info Wrangler & RED Code Chef Join the DV Challenge | Lady X Search DVinfo.net for quick answers | Buy from the best: DVinfo.net sponsors |
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#3 |
New Boot
Join Date: Apr 2004
Location: Melbourne, Australia
Posts: 16
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Thanks for your respone Rob.
The backup battery didn't help. My friend had turned the sensor off in the menu, which made the icon appear. I sent the camera into Canon and should find out today what the problem was. Thanks again |
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#4 | |
Tourist
Join Date: Jul 2005
Posts: 1
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XL1 loses image occasionally
Quote:
So, Mark, if you're still around--can you give us an update on what Canon did with your camera, and whether it fixed it, and maybe even what it cost? Thanks! |
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#5 |
Major Player
Join Date: Mar 2005
Location: Ventura, California, USA
Posts: 751
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I'm curious to hear whether your country's Canon office will even repair a grey market camera. I have been told that they do not and that one must send the cam back to Panasonic in the country of origin(!)
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