Got My XL1s Back from Canon Repair... :( at DVinfo.net
DV Info Net

Go Back   DV Info Net > Canon EOS / MXF / AVCHD / HDV / DV Camera Systems > Canon HDV and DV Camera Systems > Canon XL and GL Series DV Camcorders > Canon XL1S / XL1 Watchdog
Register FAQ Today's Posts Buyer's Guides

Canon XL1S / XL1 Watchdog
Can't find it on the XL1 Watchdog site? Discuss it here.

Reply
 
Thread Tools Search this Thread
Old July 19th, 2004, 12:25 PM   #1
Tourist
 
Join Date: Jun 2004
Location: Seattle, WA
Posts: 2
Got My XL1s Back from Canon Repair... :(

And THIS is how UPS treated my Box!

http://www.epicfoto.com/box1.jpg
http://www.epicfoto.com/box2.jpg
http://www.epicfoto.com/box3.jpg

Fortunately it was packed with padding however; Canon put the body & lens in the same plastic bag so during the shipping they were knocking up against eachother... grrrrr...

I am quite furious... I called Canon to complain... they told me to call UPS... UPS is coming to check it out but the rep said they won't do anything unless there is some visible damage to the camera. (it turns on? yup it works... bye...)

Basically I want it shipped back to Irvine to be checked out... make sure nothing got knocked out of whack internally... I personally feel I sholdnt have to pay for that...

I just paid $331.53 just to have the focus problem fixed and the firewire plug replaced... You would think they could have at least packed it better!

rant off....

David
David Thoresen is offline   Reply With Quote
Old July 19th, 2004, 12:41 PM   #2
Obstreperous Rex
 
Join Date: Jan 2001
Location: San Marcos, TX
Posts: 27,368
Images: 513
David, how did UPS ship it? Not by ground, I hope? I always ship both ways by overnight; because the less time a package is in transit, the less chance there is for damage.
__________________
CH

Search DV Info Net | 20 years of DVi | ...Tuesday is Soylent Green Day!
Chris Hurd is offline   Reply With Quote
Old July 19th, 2004, 01:24 PM   #3
Tourist
 
Join Date: Jun 2004
Location: Seattle, WA
Posts: 2
Canon shipped it UPS ground... stayed over the weekend at some warehouse as well... :(

Thats one thing I make sure.. not to ship anything over the weekend...
David Thoresen is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

B&H Photo Video
(866) 521-7381
New York, NY USA

Scan Computers Int. Ltd.
+44 0871-472-4747
Bolton, Lancashire UK


DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Canon EOS / MXF / AVCHD / HDV / DV Camera Systems > Canon HDV and DV Camera Systems > Canon XL and GL Series DV Camcorders > Canon XL1S / XL1 Watchdog


 



All times are GMT -6. The time now is 11:28 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2024 The Digital Video Information Network