Sending in my Canon to Canon for.... at DVinfo.net

Patrick Catanach · March 4th, 2004, 12:51 PM

...repair or tune up. Has anyone done this? I have two XL1's, and I would like to get them "tuned" up. I called around Denver, and apparently the only place to service the Canons, is Canon itself. They have a shop on the East coast and The West coast.

My Question:
Has anyone ever sent in their Canon for repairs or "tune-ups" to Canon, and if so, could you give me a quick run down on your Experience...cost etc.? Was it a smooth transaction? How long did they keep your gear...etc.?
I am going to send my cameras, one at a time, insured, UPS.

Thanks for anytime you may afford answering this or responding.

Regards,

Mark A. Foley · March 4th, 2004, 01:33 PM

I highly recommend sending them back to Canon once a year. In addition, I would recommend the East Coast facility for their quick turn around time. If your an XL1 series member (free), it is only $95 for the yearly check-up. Plus they offer a 5 business day turn-around....

Bob Safay · March 4th, 2004, 05:00 PM

Pat, do it. I usually send mine in to Canon in NJ about every other year (or before a major trip). But first, join the Canon USA Club, you can do this on line at www.Canondv.com. I believe the $95 charge is for your FIRST cleaning. They clean it, calibrate it back to original specks, check and calibrate focus, clean the viewfinder and maintain a service log, and, when you call them it set it up they even send you the shipping case for free. I highly recommend it. Also, remember to sent the entire thing, body, lens and view finder. Bob

Patrick Catanach · March 4th, 2004, 05:11 PM

Thanks Bob and Mark...."ya learn something new everyday huh?!"....thanks gents.

Josh Bass · March 4th, 2004, 07:36 PM

Can you be a member of the owner's club even if you haven't registered yet? I got my camera quite a while ago, but never sent in the card.

Edward Troxel · March 4th, 2004, 09:07 PM

You can call them, register, and sign up at the same time. However, it will take a little while to get your packet of information.

Mark Ahrens · June 22nd, 2004, 08:29 AM

How much time does it take?

I registered after reading about it here . . . that was about 2-3 weeks ago.

My brake mechanism went out and i'm getting impatient . . . rewinding on a borrowed $500 camera.

So, how long did you have to wait.

Cheers,

G. Randy Brown · October 1st, 2004, 09:25 AM

I've searched here (for "club") and checked the website but can't find the phone number or how to get them to send the box for return. I know the number exists because I've called them and they verified my registration (registered online Feb of '03) but never received my packet (even after I told them I had not received it).
So if someone could give me a phone number for the CA shop I'd sure appreciate it.
TIA,
Randy

Mark Ahrens · October 2nd, 2004, 09:05 AM

Factory Service Center
100 Jamesburg Road
Jamesburg, NJ 08831
Tel: (732) 521-7007

repair status1-1-1
repair info 1-1-2-3

Hotline - 1800-OK-Canon x8 (9-8pm)

I had to follow up with my to get my packet, too!
I'm not sure which number you'd call for the box.

Good luck comrade!

Chris Hurd · October 2nd, 2004, 11:30 AM

CA shop info is on my site, see this page for details.

The number 1-800-OK-CANON can be used for just about anything you need; it's a fairly comprehensive resource.

G. Randy Brown · October 2nd, 2004, 09:38 PM

Thanks guys!
Randy

Bill Hertzing · October 5th, 2004, 07:54 AM

I just sent my XL-1S into the CA shop. Everything was working fine one day. Next day, I can't focus or zoom. Possibly a failure in the servo motor.

It arrived on 10-4-2004. I'll let you know when I receive it back.

Bill

Norman Woo · October 8th, 2004, 08:51 PM

Brought my XL1 (currently I'm on a waiting list for the XL2) back in 2001 and just had it sent in to Canon Canada (Toronto) because I was getting frequent EJECT TAPE messages as well as artifacts towards the last 5 minutes of the tape (Fuji Tape is what I stick all the time - Ocassionally a TDK thrown in). They had to replace the Recorder Unit, DMC as well as a cushion stand all for about $650.00 CDN. I also requested a complete cleaning and firmware upgrade.

I got the camera back 2 weeks ago and the tape mechanism works now and the back focus problem went away. However they must have done something because the camera now operates only in easy mode!!! I cannot use any of the manual modes.

It's going back next week as I have a wedding to do tomorrow.

G. Randy Brown · October 17th, 2004, 12:22 PM

Hey Bill, I hope you just forgot to post back when you received your cam back? I would like to take advantage of a 12 day period coming up where I won't need both cams (to send the funky focus one in) but could wait longer if it's going to take longer than 10 business days. If you already got it back, how long did they take?
TIA,
Randy

Bill Hertzing · October 19th, 2004, 09:30 AM

<<<-- Originally posted by G. Randy Brown : Hey Bill, I hope you just forgot to post back when you received your cam back? I would like to take advantage of a 12 day period coming up where I won't need both cams (to send the funky focus one in) but could wait longer if it's going to take longer than 10 business days. If you already got it back, how long did they take?
TIA,
Randy -->>>

I had a paperwork SNAFU and forgot to send the receipt in with the camera. I didn't realize it until I received an invoice from Canon saying, "Ah...why did you send us your camera?" D'oh! But, after many rings to the CA office, I was able to fax my information in to them on 10-14-2004. I JUST received my repaired camera today (10-19-2004). Not too shabby.

I'm impressed. Makes me feel good about my purchase.

Bill

March 4th, 2004, 12:51 PM	#1
Patrick Catanach New Boot Join Date: Feb 2004 Location: Denver Posts: 6	Sending in my Canon to Canon for.... ...repair or tune up. Has anyone done this? I have two XL1's, and I would like to get them "tuned" up. I called around Denver, and apparently the only place to service the Canons, is Canon itself. They have a shop on the East coast and The West coast. My Question: Has anyone ever sent in their Canon for repairs or "tune-ups" to Canon, and if so, could you give me a quick run down on your Experience...cost etc.? Was it a smooth transaction? How long did they keep your gear...etc.? I am going to send my cameras, one at a time, insured, UPS. Thanks for anytime you may afford answering this or responding. Regards, __________________ Patrick Catanach Video Editor FaithWalk Productions PMB 152 9457 S. University Blvd. Highlands Ranch, Colorado 80126

March 4th, 2004, 05:11 PM	#4
Patrick Catanach New Boot Join Date: Feb 2004 Location: Denver Posts: 6	Thanks Bob and Mark...."ya learn something new everyday huh?!"....thanks gents. __________________ Patrick Catanach Video Editor FaithWalk Productions PMB 152 9457 S. University Blvd. Highlands Ranch, Colorado 80126

March 4th, 2004, 07:36 PM	#5
Josh Bass Slash Rules! Join Date: Apr 2002 Location: Houston, Texas Posts: 5,472	Can you be a member of the owner's club even if you haven't registered yet? I got my camera quite a while ago, but never sent in the card. __________________ The Bass' camerawork The Bass on IMDB

June 22nd, 2004, 08:29 AM	#7
Mark Ahrens Major Player Join Date: Dec 2002 Location: Plantation, FL Posts: 239	How much time does it take? I registered after reading about it here . . . that was about 2-3 weeks ago. My brake mechanism went out and i'm getting impatient . . . rewinding on a borrowed $500 camera. So, how long did you have to wait. Cheers, __________________ Mark Ahrens www.heritagefilms.net

October 2nd, 2004, 09:05 AM	#9
Mark Ahrens Major Player Join Date: Dec 2002 Location: Plantation, FL Posts: 239	Factory Service Center 100 Jamesburg Road Jamesburg, NJ 08831 Tel: (732) 521-7007 repair status1-1-1 repair info 1-1-2-3 Hotline - 1800-OK-Canon x8 (9-8pm) I had to follow up with my to get my packet, too! I'm not sure which number you'd call for the box. Good luck comrade! __________________ Mark Ahrens www.heritagefilms.net

March 4th, 2004, 01:33 PM	#2
Mark A. Foley Major Player Join Date: May 2003 Location: Bonaire, Ga. Posts: 356	I highly recommend sending them back to Canon once a year. In addition, I would recommend the East Coast facility for their quick turn around time. If your an XL1 series member (free), it is only $95 for the yearly check-up. Plus they offer a 5 business day turn-around....

March 4th, 2004, 05:00 PM	#3
Bob Safay Trustee Join Date: Oct 2002 Location: Atlanta, GA Posts: 1,558	Pat, do it. I usually send mine in to Canon in NJ about every other year (or before a major trip). But first, join the Canon USA Club, you can do this on line at www.Canondv.com. I believe the $95 charge is for your FIRST cleaning. They clean it, calibrate it back to original specks, check and calibrate focus, clean the viewfinder and maintain a service log, and, when you call them it set it up they even send you the shipping case for free. I highly recommend it. Also, remember to sent the entire thing, body, lens and view finder. Bob

March 4th, 2004, 09:07 PM	#6
Edward Troxel Sponsor: JET DV Join Date: Dec 2001 Location: Southern Illinois Posts: 7,953	You can call them, register, and sign up at the same time. However, it will take a little while to get your packet of information.

October 1st, 2004, 09:25 AM	#8
G. Randy Brown Major Player Join Date: Jan 2003 Location: Las Cruces, NM Posts: 288	I've searched here (for "club") and checked the website but can't find the phone number or how to get them to send the box for return. I know the number exists because I've called them and they verified my registration (registered online Feb of '03) but never received my packet (even after I told them I had not received it). So if someone could give me a phone number for the CA shop I'd sure appreciate it. TIA, Randy

October 2nd, 2004, 11:30 AM	#10
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	CA shop info is on my site, see this page for details. The number 1-800-OK-CANON can be used for just about anything you need; it's a fairly comprehensive resource. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

October 2nd, 2004, 09:38 PM	#11
G. Randy Brown Major Player Join Date: Jan 2003 Location: Las Cruces, NM Posts: 288	Thanks guys! Randy

October 5th, 2004, 07:54 AM	#12
Bill Hertzing Tourist Join Date: Jul 2004 Location: San Marcos, TX Posts: 3	I just sent my XL-1S into the CA shop. Everything was working fine one day. Next day, I can't focus or zoom. Possibly a failure in the servo motor. It arrived on 10-4-2004. I'll let you know when I receive it back. Bill

October 8th, 2004, 08:51 PM	#13
Norman Woo Regular Crew Join Date: Jan 2002 Location: Brossard, Quebec, Canada Posts: 147	Brought my XL1 (currently I'm on a waiting list for the XL2) back in 2001 and just had it sent in to Canon Canada (Toronto) because I was getting frequent EJECT TAPE messages as well as artifacts towards the last 5 minutes of the tape (Fuji Tape is what I stick all the time - Ocassionally a TDK thrown in). They had to replace the Recorder Unit, DMC as well as a cushion stand all for about $650.00 CDN. I also requested a complete cleaning and firmware upgrade. I got the camera back 2 weeks ago and the tape mechanism works now and the back focus problem went away. However they must have done something because the camera now operates only in easy mode!!! I cannot use any of the manual modes. It's going back next week as I have a wedding to do tomorrow.

October 17th, 2004, 12:22 PM	#14
G. Randy Brown Major Player Join Date: Jan 2003 Location: Las Cruces, NM Posts: 288	Hey Bill, I hope you just forgot to post back when you received your cam back? I would like to take advantage of a 12 day period coming up where I won't need both cams (to send the funky focus one in) but could wait longer if it's going to take longer than 10 business days. If you already got it back, how long did they take? TIA, Randy

October 19th, 2004, 09:30 AM	#15
Bill Hertzing Tourist Join Date: Jul 2004 Location: San Marcos, TX Posts: 3	<<<-- Originally posted by G. Randy Brown : Hey Bill, I hope you just forgot to post back when you received your cam back? I would like to take advantage of a 12 day period coming up where I won't need both cams (to send the funky focus one in) but could wait longer if it's going to take longer than 10 business days. If you already got it back, how long did they take? TIA, Randy -->>> I had a paperwork SNAFU and forgot to send the receipt in with the camera. I didn't realize it until I received an invoice from Canon saying, "Ah...why did you send us your camera?" D'oh! But, after many rings to the CA office, I was able to fax my information in to them on 10-14-2004. I JUST received my repaired camera today (10-19-2004). Not too shabby. I'm impressed. Makes me feel good about my purchase. Bill