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December 8th, 2006, 04:20 PM
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#1 |
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Trustee
Join Date: May 2004
Location: Pembroke Pines, Fl.
Posts: 1,842
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Adding Pal to the H1?
I'm doing some work with a couple of guys fom Germany, and they have a Pal H1. Do I have to send my camera back to Canon to get the pal upgrade,or can it be done through a dealer?
Bruce S. Yarock www.yarock.com |
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December 8th, 2006, 04:24 PM
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#2 |
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Obstreperous Rex
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It must be done directly through Canon USA. Dealers aren't allowed to handle this, in order to restrict the potnetial for gray market goods.
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December 8th, 2006, 04:26 PM
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#3 |
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Trustee
Join Date: May 2004
Location: Pembroke Pines, Fl.
Posts: 1,842
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Chris,
How long do you think I'd be without my camera? Bruce S. Yarock |
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December 8th, 2006, 04:29 PM
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#4 |
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Obstreperous Rex
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Best for you to call Canon USA on Monday and ask them for yourself about the turn-around time. The phone number for the service center in Jamesburg, NJ is (732) 521-7007.
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December 8th, 2006, 06:31 PM
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#5 |
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Trustee
Join Date: May 2004
Location: Pembroke Pines, Fl.
Posts: 1,842
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December 8th, 2006, 08:23 PM
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#6 |
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Trustee
Join Date: Jul 2004
Location: Canton, Ohio
Posts: 1,771
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I have had to send my XL1 and my XL2 for service and both times it was less than a week. They are pretty good. Make sure to tell them how urgently you need it back. Also....ask to speak to Dottie. She was really good to deal with.
However if you ever need something fixed and you don;t know what the problem is, don't expect any real details. I had some image problems they sent it back and the invoice said "tested and reset to factory specs" the problem was gone but they really didn't tell me what they did. I'm a hands on guy and I like to know the details. In your case Bruce you should be fine since it is an upgrade. Peace! |
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December 9th, 2006, 09:56 AM
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#7 |
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Trustee
Join Date: Jan 2006
Location: New York, NY
Posts: 1,267
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When I was researching the Pal upgrade Canon told me it would be possible to drop off the camera in the morning and pick it up the same day in a few hours. Of course the place was in NJ and I could drive there from NY in about an hour.
If you are not near one of the Canon service centers you would can expect a short turnaround on the upgrade but the shipping will take most of the waiting time. I never did take the camera to the service center but I plan to when I have some downtime. |
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December 9th, 2006, 10:19 AM
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#8 |
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Trustee
Join Date: May 2004
Location: Pembroke Pines, Fl.
Posts: 1,842
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Daniel,
I've sent stuff before to their Jamesburgh facility and the return time wa reasonable. I guess it would be 4 day if I next day'd the H1 to them. they usually ship back with Fedex. If I still lived in NYC, I'd just drive out there... Btw, anyone know if the A1 can also be upgraded to pal? bruce S. yarock www.yarock.com |
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December 9th, 2006, 10:46 AM
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#9 |
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Regular Crew
Join Date: May 2006
Location: USA
Posts: 195
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yes, both upgrades will cost $500 each
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December 9th, 2006, 11:05 AM
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#10 |
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Obstreperous Rex
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All three of the 3-chip Canon HDV camcorders can get the 50i upgrade... XL H1, XH G1 and XH A1.
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