XL Owner's Club at DVinfo.net

John Richard · August 8th, 2006, 07:28 AM

Filled out the XL Owner's Club Registration Form and faxed it to the specified number 2 months ago. Yet no membership # or confirmation has been sent back yet.

As membership provides service advantages and I am now in need of service, I was wondering if this length of response is normal. I've faxed a followup inquiry a week ago and still have no response.

Chris Hurd · August 8th, 2006, 07:33 AM

Call Canon directly and find out. 1-800-OK-CANON. Drill through the menus to get to a live human being.

John Richard · August 8th, 2006, 07:52 AM

Thanks much Chris.
The service issue is after the Firestore attempted install, no other devices see my H1 via firewire port.
I've tried our regular edit bay computer that previously captured footage from the H1 (have tried numerous connection procedures/reboots and cables), a laptop with the same Edius 3.61 capture NLE, and a Samsung DLP monitor with firewire input that used to see the H1 and allow playback of footage over the firewire from the camera.

Have been all thru the menus of the H1 - Playback Standard is set to "HDV".

Just doesn't connect to anything via firewire port!

August 8th, 2006, 07:28 AM	#1
John Richard Major Player Join Date: May 2006 Location: Incline Village, Nevada Posts: 604	XL Owner's Club Filled out the XL Owner's Club Registration Form and faxed it to the specified number 2 months ago. Yet no membership # or confirmation has been sent back yet. As membership provides service advantages and I am now in need of service, I was wondering if this length of response is normal. I've faxed a followup inquiry a week ago and still have no response.

August 8th, 2006, 07:33 AM	#2
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	Call Canon directly and find out. 1-800-OK-CANON. Drill through the menus to get to a live human being. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

August 8th, 2006, 07:52 AM	#3
John Richard Major Player Join Date: May 2006 Location: Incline Village, Nevada Posts: 604	Thanks much Chris. The service issue is after the Firestore attempted install, no other devices see my H1 via firewire port. I've tried our regular edit bay computer that previously captured footage from the H1 (have tried numerous connection procedures/reboots and cables), a laptop with the same Edius 3.61 capture NLE, and a Samsung DLP monitor with firewire input that used to see the H1 and allow playback of footage over the firewire from the camera. Have been all thru the menus of the H1 - Playback Standard is set to "HDV". Just doesn't connect to anything via firewire port!