Getting "end of tape" and "dropped frames" messages at DVinfo.net

Kim Brownlee · February 18th, 2010, 04:42 PM

I have just gotten back to town after doing 2 music video shoots and a lingerie shoot. I just started to put the first project on my computer, and I don't even get 5 minutes into it before it stops and gives me one of two messages. "End of tape has been encountered" or "Dropped frames have been detected." Is the my camera, Final Cut, my MacPro or my ext. hard drive?? I've already had the lady who hired me to do the lingerie shoot call (can we say impatient?) to ask how it's coming along. Any suggestions?

Gregory Dillard · February 18th, 2010, 06:05 PM

Which camera are you shooting with? What are you using as a deck? I have this same problem. Maybe i can be of some assistance.

Kim Brownlee · February 18th, 2010, 07:15 PM

I'm using an XLH1. I'm also having to use it as a deck for the time being. I'm putting it into Final Cut Pro.

Gregory Dillard · February 19th, 2010, 04:53 AM

How long have you had your camera, and have you ever had it serviced by Canon? I have to send my camera into Canon for the THIRD freaking time, and it's the same issue. The capstan head or motor isn't correct. That is what i was told and this REALLY sucks now. From what was told to me Canon used to have a policy where if you sent it in for the same problem three times they would replace it. NOT ANYMORE!! You just have to keep sending it in. This is leading me to believe that they are only applying a band-aid to it, and not really fixing it. Sorry i'm venting, but i have all of these tapes with dropped frames and that same error. Contact Canon Repairs and send your unit in. Make sure that you leave a note inside thoroughly explaining whats wrong with the camera. I have the same camera as well.
Canon Repair Department (732) 521-7888. Hope this helps.

Kim Brownlee · February 19th, 2010, 08:39 AM

Oh, that sucks. I have had my camera for 2 years this month now, and this is the first time I have ever had this problem. Although I did have to send my lens in last April. The ig meter assembly was inoperative so the aperture control couldn't work, so they replaced it. It was still under warranty, although they said that particular problem wasn't covered by the limited warranty and that it was being provided as a "courtesy". That's the only problem I've had till now.

Gregory Dillard · February 19th, 2010, 09:00 AM

Send it in. At least that is what i would do.

Noa Put · February 20th, 2010, 04:03 PM

Don't want to frighten you but had a similar experience on my xh-a1 a year ago, no problem during the shoot using a brand new hdv tape untill I tried to load into the pc, to make a long story short, I lost 80% worth of footage on one tape with over 100 dropped frames which were not recoverable. Have been working with an additional hvr-dr60 from Sony since. The reason for the problem appeared to be high temperature/humidity difference between out- and inside when I was shooting, though I couldn't get this confirmed.
Have you tried capturing with another camera?

Paul Hudson · February 23rd, 2010, 08:29 AM

Are you capturing from the camera you shot on. If not try that. Also try fast forwarding to the end of the tape and then rewinding. Then try to capture again.

It has been awhile since I used a Canon but I remember they were pretty notorious for this.

Paul Hudson
LizarlandVideo.com
Phoenix Video Production

February 18th, 2010, 04:42 PM	#1
Kim Brownlee New Boot Join Date: Feb 2007 Location: Charlotte, NC Posts: 17	Getting "end of tape" and "dropped frames" messages I have just gotten back to town after doing 2 music video shoots and a lingerie shoot. I just started to put the first project on my computer, and I don't even get 5 minutes into it before it stops and gives me one of two messages. "End of tape has been encountered" or "Dropped frames have been detected." Is the my camera, Final Cut, my MacPro or my ext. hard drive?? I've already had the lady who hired me to do the lingerie shoot call (can we say impatient?) to ask how it's coming along. Any suggestions? __________________ Kim My Videos on Veoh

February 18th, 2010, 06:05 PM	#2
Gregory Dillard Regular Crew Join Date: Jan 2006 Posts: 55	Which camera are you shooting with? What are you using as a deck? I have this same problem. Maybe i can be of some assistance. __________________ Canon 7D and 5D Mark II,Canon XL H1, XL2, Cinevate Atlas 30, Advanta Jib, AJA i/O, KONA LHe, AJA I/O HD, ZEISS PRIMES, G5 Quad Core, MacPro 2.66GHz, XSERVE RAID 10TB

February 18th, 2010, 07:15 PM	#3
Kim Brownlee New Boot Join Date: Feb 2007 Location: Charlotte, NC Posts: 17	I'm using an XLH1. I'm also having to use it as a deck for the time being. I'm putting it into Final Cut Pro. __________________ Kim My Videos on Veoh

February 19th, 2010, 04:53 AM	#4
Gregory Dillard Regular Crew Join Date: Jan 2006 Posts: 55	How long have you had your camera, and have you ever had it serviced by Canon? I have to send my camera into Canon for the THIRD freaking time, and it's the same issue. The capstan head or motor isn't correct. That is what i was told and this REALLY sucks now. From what was told to me Canon used to have a policy where if you sent it in for the same problem three times they would replace it. NOT ANYMORE!! You just have to keep sending it in. This is leading me to believe that they are only applying a band-aid to it, and not really fixing it. Sorry i'm venting, but i have all of these tapes with dropped frames and that same error. Contact Canon Repairs and send your unit in. Make sure that you leave a note inside thoroughly explaining whats wrong with the camera. I have the same camera as well. Canon Repair Department (732) 521-7888. Hope this helps. __________________ Canon 7D and 5D Mark II,Canon XL H1, XL2, Cinevate Atlas 30, Advanta Jib, AJA i/O, KONA LHe, AJA I/O HD, ZEISS PRIMES, G5 Quad Core, MacPro 2.66GHz, XSERVE RAID 10TB

February 19th, 2010, 08:39 AM	#5
Kim Brownlee New Boot Join Date: Feb 2007 Location: Charlotte, NC Posts: 17	Oh, that sucks. I have had my camera for 2 years this month now, and this is the first time I have ever had this problem. Although I did have to send my lens in last April. The ig meter assembly was inoperative so the aperture control couldn't work, so they replaced it. It was still under warranty, although they said that particular problem wasn't covered by the limited warranty and that it was being provided as a "courtesy". That's the only problem I've had till now. __________________ Kim My Videos on Veoh

February 19th, 2010, 09:00 AM	#6
Gregory Dillard Regular Crew Join Date: Jan 2006 Posts: 55	Send it in. At least that is what i would do. __________________ Canon 7D and 5D Mark II,Canon XL H1, XL2, Cinevate Atlas 30, Advanta Jib, AJA i/O, KONA LHe, AJA I/O HD, ZEISS PRIMES, G5 Quad Core, MacPro 2.66GHz, XSERVE RAID 10TB

February 20th, 2010, 04:03 PM	#7
Noa Put Inner Circle Join Date: Jun 2007 Location: Belgium Posts: 9,510	Don't want to frighten you but had a similar experience on my xh-a1 a year ago, no problem during the shoot using a brand new hdv tape untill I tried to load into the pc, to make a long story short, I lost 80% worth of footage on one tape with over 100 dropped frames which were not recoverable. Have been working with an additional hvr-dr60 from Sony since. The reason for the problem appeared to be high temperature/humidity difference between out- and inside when I was shooting, though I couldn't get this confirmed. Have you tried capturing with another camera?

February 23rd, 2010, 08:29 AM	#8
Paul Hudson Regular Crew Join Date: Jan 2010 Location: Phoenix, AZ Posts: 37	Are you capturing from the camera you shot on. If not try that. Also try fast forwarding to the end of the tape and then rewinding. Then try to capture again. It has been awhile since I used a Canon but I remember they were pretty notorious for this. Paul Hudson LizarlandVideo.com Phoenix Video Production