XLH1 Servicing at DVinfo.net

Patrick Byers · February 15th, 2009, 11:18 AM

Are there any good alternatives to packing up my XLH1 and shipping it off to Canon for servicing? I did that back in the day with my old XL1, but I have not had my XLH1 serviced since purchasing it in December 2005. It gets light usage--maybe 18 hours per year. I occasionally run a cleaning tape (once a year?). It's still performing well. I have had a couple of instances while recording audio only for voice-overs where about five seconds of tape is blank, but I suspect it's the tape. Around here we say "If it ain't broke don't fix it." But I don't want to be on an important assignment when it decides to go squirrelly.
Any suggestions?

Thanks.

Chris Hurd · February 15th, 2009, 12:54 PM

The generally accepted guideline is to have it serviced by Canon USA at least
once per year. There is no viable alternative other than not doing it at all.

Patrick Byers · February 15th, 2009, 02:08 PM

That's what I thought. Thanks, Chris.

John Richard · February 16th, 2009, 02:51 PM

My one experience with Canon Service (Irvine, CA location) was excellent. Firewire port was found to have been damaged by bad cable provided with Firestore FCS drive. Very fast. I would never hesitate to use them again.

Norman Woo · February 16th, 2009, 03:30 PM

Hi Folks

Up here in Canada, the main service center that does major repairs is in Toronto, Ontario.

What I did with my ole XL1 was to bring it to my local Canon service center in Montreal. They would then pack and ship it via their own internal carrier to Toronto for repairs.

You can try that approach if you have a local Canon service center nearby.

Regards

February 15th, 2009, 11:18 AM	#1
Patrick Byers Regular Crew Join Date: Nov 2006 Location: Dripping Springs, TX Posts: 40	XLH1 Servicing Are there any good alternatives to packing up my XLH1 and shipping it off to Canon for servicing? I did that back in the day with my old XL1, but I have not had my XLH1 serviced since purchasing it in December 2005. It gets light usage--maybe 18 hours per year. I occasionally run a cleaning tape (once a year?). It's still performing well. I have had a couple of instances while recording audio only for voice-overs where about five seconds of tape is blank, but I suspect it's the tape. Around here we say "If it ain't broke don't fix it." But I don't want to be on an important assignment when it decides to go squirrelly. Any suggestions? Thanks.

February 15th, 2009, 12:54 PM	#2
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	The generally accepted guideline is to have it serviced by Canon USA at least once per year. There is no viable alternative other than not doing it at all. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

February 15th, 2009, 02:08 PM	#3
Patrick Byers Regular Crew Join Date: Nov 2006 Location: Dripping Springs, TX Posts: 40	That's what I thought. Thanks, Chris.

February 16th, 2009, 02:51 PM	#4
John Richard Major Player Join Date: May 2006 Location: Incline Village, Nevada Posts: 604	My one experience with Canon Service (Irvine, CA location) was excellent. Firewire port was found to have been damaged by bad cable provided with Firestore FCS drive. Very fast. I would never hesitate to use them again.

February 16th, 2009, 03:30 PM	#5
Norman Woo Regular Crew Join Date: Jan 2002 Location: Brossard, Quebec, Canada Posts: 147	Hi Folks Up here in Canada, the main service center that does major repairs is in Toronto, Ontario. What I did with my ole XL1 was to bring it to my local Canon service center in Montreal. They would then pack and ship it via their own internal carrier to Toronto for repairs. You can try that approach if you have a local Canon service center nearby. Regards