Lens repair shop at DVinfo.net

Will Griffith · June 19th, 2008, 02:25 PM

Anyone recommend a quality lens repair shop in the states
for a stock H1 20x?

Thanks

Daniel Epstein · June 19th, 2008, 06:39 PM

My guess is you need to send it back to Canon to deal with it. There are some really good lens shops out there but they probably aren't too familiar with the XLH1 lens. Since you don't say what is wrong with the lens you can call a couple of places to see if they will touch the lens. Focus Optics is one place (800) 234-LENS, LVR in New York (800) 251-4625 ask for George.

Will Griffith · June 19th, 2008, 09:37 PM

body recognizes lens nd settings, zoom and focus,
but the stock lens aperture shows 1.1 and I don't
think it made itself faster since I used it last. :)

It also shows a shutter of 1/1"... which is also
rather odd!

Iris is uncontrollable and completely closed.
Tried two different bodies with the same results.

thanks for the advice. I would honestly rather send
it to a real person than canon, Inc. since it's out of
warranty anyway.

Or maybe just an excuse to get another 6x wide....

Marty Hudzik · June 20th, 2008, 07:21 AM

Canon has "real people" who work on these too! I would have my dounts that anyone besides Canon really know these units at all. Canon does all of their own service at there service centers and they do not have any authorized repair places. Because of this, it is next to impossible to get your hands on the technical documents to know part numbers or even understand the circuitry. NOt saying that someone couldn;t figure it out with some serious effort, but Canon doesn't publish any information that would assist at all. Just try getting the pinout information for the EVF. Nobody has it because Canon chooses not to publish it anywhere. Only the Canon service centers actually have this information.....presumably.

Good Luck. Your symptoms sound more like a computer/chip malfunction issue than a physical lens problem that would be more universal to fix.

John Richard · June 20th, 2008, 07:33 AM

I would not hesitate to use a Canon Service Center. Their service center in Irvine, CA has given us top-notch and fast service.

Daniel Epstein · June 21st, 2008, 08:23 AM

I would give Canon a call on the phone and talk to service. They probably have an idea what this might be

Will Griffith · June 21st, 2008, 03:37 PM

thanks guys. I ended up sending it off
to the NJ site.

thanks

June 19th, 2008, 02:25 PM	#1
Will Griffith Regular Crew Join Date: Apr 2003 Location: Tennessee Posts: 164	Lens repair shop Anyone recommend a quality lens repair shop in the states for a stock H1 20x? Thanks __________________ will griffith producer/editor

June 19th, 2008, 09:37 PM	#3
Will Griffith Regular Crew Join Date: Apr 2003 Location: Tennessee Posts: 164	body recognizes lens nd settings, zoom and focus, but the stock lens aperture shows 1.1 and I don't think it made itself faster since I used it last. :) It also shows a shutter of 1/1"... which is also rather odd! Iris is uncontrollable and completely closed. Tried two different bodies with the same results. thanks for the advice. I would honestly rather send it to a real person than canon, Inc. since it's out of warranty anyway. Or maybe just an excuse to get another 6x wide.... __________________ will griffith producer/editor

June 21st, 2008, 03:37 PM	#7
Will Griffith Regular Crew Join Date: Apr 2003 Location: Tennessee Posts: 164	thanks guys. I ended up sending it off to the NJ site. thanks __________________ will griffith producer/editor

June 19th, 2008, 06:39 PM	#2
Daniel Epstein Trustee Join Date: Jan 2006 Location: New York, NY Posts: 1,267	My guess is you need to send it back to Canon to deal with it. There are some really good lens shops out there but they probably aren't too familiar with the XLH1 lens. Since you don't say what is wrong with the lens you can call a couple of places to see if they will touch the lens. Focus Optics is one place (800) 234-LENS, LVR in New York (800) 251-4625 ask for George.

June 20th, 2008, 07:21 AM	#4
Marty Hudzik Trustee Join Date: Jul 2004 Location: Canton, Ohio Posts: 1,771	Canon has "real people" who work on these too! I would have my dounts that anyone besides Canon really know these units at all. Canon does all of their own service at there service centers and they do not have any authorized repair places. Because of this, it is next to impossible to get your hands on the technical documents to know part numbers or even understand the circuitry. NOt saying that someone couldn;t figure it out with some serious effort, but Canon doesn't publish any information that would assist at all. Just try getting the pinout information for the EVF. Nobody has it because Canon chooses not to publish it anywhere. Only the Canon service centers actually have this information.....presumably. Good Luck. Your symptoms sound more like a computer/chip malfunction issue than a physical lens problem that would be more universal to fix.

June 20th, 2008, 07:33 AM	#5
John Richard Major Player Join Date: May 2006 Location: Incline Village, Nevada Posts: 604	I would not hesitate to use a Canon Service Center. Their service center in Irvine, CA has given us top-notch and fast service.

June 21st, 2008, 08:23 AM	#6
Daniel Epstein Trustee Join Date: Jan 2006 Location: New York, NY Posts: 1,267	I would give Canon a call on the phone and talk to service. They probably have an idea what this might be