XL-2 Problem - Purple Artifact on 16:9 Mode at DVinfo.net

Shervin Mandgaryan · April 6th, 2006, 02:40 PM

Hello,

I recently purchased a Canon XL-2 and noticed on 16:9 there is a purple artifact on the top left of the footage. It does not happen on 4:3 nor does it not happen in very brightly lit areas in which the image is saturated (Iris opened to the max). I believe this has something to do with the CCD's being damaged, but if theres an option or something to do to fix it, I would like to know it.

http://img394.imageshack.us/img394/7...ture2346lt.jpg

A picture of the problem.

Thanks,

Shervin

Shervin Mandgaryan · April 7th, 2006, 02:54 PM

Hello all,

I recently fixed the problem, looked like my lens had a peice of small fabric between the lens and the ccd's. Upon closer inspection I removed the fabric and cleaned my lens out.

Works like a charm now!

Shervin

Eric Brown · April 7th, 2006, 07:04 PM

small piece of fabric. How the heck did that get in there? Congratulations on it not being CCD damage.

Shervin Mandgaryan · April 8th, 2006, 08:49 AM

It was probobly off my shirt or something, but I am really glad that it wasnt CCD damage, otherwise Canon would have to come to my aid again...

Shervin Mandgaryan · April 11th, 2006, 08:52 PM

Hello all,

This problem is re occuring again, that peice of fabric I removed was near the middle of the camera, and was colored black.

I thought the CCD's might have picked up the color black on the lens and misinterpreted it, but after removal I did some more test footage and the problem re occured.

This problem only happens in a blue moon, but if there is a problem in this camera I would like to get it fixed whether this happens very rarely.

How do I go about requesting a repair from Canon? I heard rumours that the XL-2 is not supported by Canon anymore and I might be out of luck with my warrantee.

Any help would be greatful.

http://img135.imageshack.us/img135/2...ure66789qu.jpg

Another picture of the problem (Shot in SP)

Shervin,

Richard Hunter · April 11th, 2006, 11:18 PM

Hi Shervin. Are you not able to take the camera back to your dealer to handle the warranty repair? That would be the simplest option if it is open to you.

Where did you hear about Canon not supporting XL2 anymore? This is still a current model (AFAIK) so I think it is pretty unlikely that it is not supported.

Richard

Chris Hurd · April 11th, 2006, 11:23 PM

It was on the prism face of the CCD block. No biggie. Not possible to actually damage the CCDs as they are mated directly to the prism itself... nothing can get in there. CCD damage is usually electrical in nature.

And that "rumor" is ridiculous, and please do not spread rumors here of any sort (except in our Area 51 forum where they're encouraged). Of course the XL2 is supported by Canon. It's a current product. Even when it's eventually phased out, Canon will continue to support it and service it for seven years past its end-of-life date. That policy is in place for all manufacturers, not just Canon.

Shervin Mandgaryan · April 19th, 2006, 06:03 PM

Can this problem be solved by a quick trip to a canon repair service center? Or do I actually have to ship this bad boy to canon?

Thanks.

April 6th, 2006, 02:40 PM	#1
Shervin Mandgaryan Regular Crew Join Date: Dec 2005 Location: Toronto Ontario Posts: 85	XL-2 Problem - Purple Artifact on 16:9 Mode Hello, I recently purchased a Canon XL-2 and noticed on 16:9 there is a purple artifact on the top left of the footage. It does not happen on 4:3 nor does it not happen in very brightly lit areas in which the image is saturated (Iris opened to the max). I believe this has something to do with the CCD's being damaged, but if theres an option or something to do to fix it, I would like to know it. http://img394.imageshack.us/img394/7...ture2346lt.jpg A picture of the problem. Thanks, Shervin

April 11th, 2006, 11:23 PM	#7
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	It was on the prism face of the CCD block. No biggie. Not possible to actually damage the CCDs as they are mated directly to the prism itself... nothing can get in there. CCD damage is usually electrical in nature. And that "rumor" is ridiculous, and please do not spread rumors here of any sort (except in our Area 51 forum where they're encouraged). Of course the XL2 is supported by Canon. It's a current product. Even when it's eventually phased out, Canon will continue to support it and service it for seven years past its end-of-life date. That policy is in place for all manufacturers, not just Canon. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

April 7th, 2006, 02:54 PM	#2
Shervin Mandgaryan Regular Crew Join Date: Dec 2005 Location: Toronto Ontario Posts: 85	Hello all, I recently fixed the problem, looked like my lens had a peice of small fabric between the lens and the ccd's. Upon closer inspection I removed the fabric and cleaned my lens out. Works like a charm now! Shervin

April 7th, 2006, 07:04 PM	#3
Eric Brown Major Player Join Date: Mar 2005 Location: Seattle Posts: 427	small piece of fabric. How the heck did that get in there? Congratulations on it not being CCD damage.

April 8th, 2006, 08:49 AM	#4
Shervin Mandgaryan Regular Crew Join Date: Dec 2005 Location: Toronto Ontario Posts: 85	It was probobly off my shirt or something, but I am really glad that it wasnt CCD damage, otherwise Canon would have to come to my aid again...

April 11th, 2006, 08:52 PM	#5
Shervin Mandgaryan Regular Crew Join Date: Dec 2005 Location: Toronto Ontario Posts: 85	Hello all, This problem is re occuring again, that peice of fabric I removed was near the middle of the camera, and was colored black. I thought the CCD's might have picked up the color black on the lens and misinterpreted it, but after removal I did some more test footage and the problem re occured. This problem only happens in a blue moon, but if there is a problem in this camera I would like to get it fixed whether this happens very rarely. How do I go about requesting a repair from Canon? I heard rumours that the XL-2 is not supported by Canon anymore and I might be out of luck with my warrantee. Any help would be greatful. http://img135.imageshack.us/img135/2...ure66789qu.jpg Another picture of the problem (Shot in SP) Shervin,

April 11th, 2006, 11:18 PM	#6
Richard Hunter Trustee Join Date: Dec 2004 Location: Lipa City Batangas, Philippines Posts: 1,110	Hi Shervin. Are you not able to take the camera back to your dealer to handle the warranty repair? That would be the simplest option if it is open to you. Where did you hear about Canon not supporting XL2 anymore? This is still a current model (AFAIK) so I think it is pretty unlikely that it is not supported. Richard

April 19th, 2006, 06:03 PM	#8
Shervin Mandgaryan Regular Crew Join Date: Dec 2005 Location: Toronto Ontario Posts: 85	Can this problem be solved by a quick trip to a canon repair service center? Or do I actually have to ship this bad boy to canon? Thanks.