Parts availability-Xl2 at DVinfo.net

Gary Badgley · January 27th, 2011, 11:00 PM

Howdy, okay I plunked down my cash and bought the camera. When I took it in to get it cleaned the techs told me that parts are only available for these cameras for seven years. I was floored.

I sent an email to Canon and the tech there couldn't give me a date when parts would no longer be manufactured by Canon. But he said since the camera was within its "service life'' they would be available for a long time. I then asked him how long the "service life" was. He couldn't give me a specific date either!

So, my question is just how long will parts be available for such a camera? I would think knowing this would be critical in buying a significantly more expense camera. I mean buying an HD for say 10k with the potential of parts availabilty being only 7 years gives one pause, don't you think?

And, do the other manufactures only provide parts for such a short period of time also?

Gary
Victoria, British Columbia
Canada

Colin McDonald · January 28th, 2011, 01:52 AM

I feel your pain, and was just this morning wondering how long it will be possible to have tape based cameras serviced as I have just bought a new HV40 to go with my XHA1.

When you think about it in context, the XL2 was introduced about 7 years ago as a follow-on from the XL1 which was about 7 years before that, so the dynasty is abut 14 years old now. In terms of optical equipment and still cameras, that's peanuts right enough, but in terms of electronics it is rather a loooong time.

Tom Hardwick · January 28th, 2011, 02:29 AM

Seven years sounds pretty good - I'm betting a lot of consumer cams don't have manufacturer's parts backup beyond four years, though I've no proof of this. Of course parts can wait on independent's shelves a lot longer than 7 years, but the fact remains that cameras depreciate hugely because of this one fact alone.

tom.

Gary Badgley · January 28th, 2011, 08:08 AM

Thanks, well that's my first big lesson. But is there a camera service center that is known for servicing older cameras. Comparing having older cars fixed, many service companies exist that continue to supply parts for cars that have not been manufactured for decades. They even have 3rd parties that supply them with boards for iginition timing etc.

gary

Chris Hurd · January 28th, 2011, 08:22 AM

Seven years is standard, and that's because it's mandated by law. I wouldn't sweat it too much because no doubt you'll be moving up to HD well within seven years. Those who are shooting HD now will most likely transition to UHD (Ultra High Definition at 3K to 5K resolution) within seven years. Frankly you shouldn't hang on to this gear for any longer than just a few years anyway. It should pay for itself a couple of times over, and then you move up to your next camera. That seven years of parts availability is roughly twice the normal usable lifespan of a video camera and that's defined primarily by obsolescence more than anything else.

Don Palomaki · February 1st, 2011, 07:53 PM

Believe it is seven years past the date the model is discontinued. That is what they did with the XL1, and the XL1S is likely near that point.

Kevin Young · February 16th, 2011, 09:58 PM

Is there a website that I can order parts from. I bought a used XL2 and I need the Adapter holder and Lens and Camcorder dust covers.

Kevin Young · March 5th, 2011, 09:49 PM

Found The answer 1 800 OKCANON

January 27th, 2011, 11:00 PM	#1
Gary Badgley Regular Crew Join Date: Jan 2011 Location: Victoria, British Columbia, Canada Posts: 42	Parts availability-Xl2 Howdy, okay I plunked down my cash and bought the camera. When I took it in to get it cleaned the techs told me that parts are only available for these cameras for seven years. I was floored. I sent an email to Canon and the tech there couldn't give me a date when parts would no longer be manufactured by Canon. But he said since the camera was within its "service life'' they would be available for a long time. I then asked him how long the "service life" was. He couldn't give me a specific date either! So, my question is just how long will parts be available for such a camera? I would think knowing this would be critical in buying a significantly more expense camera. I mean buying an HD for say 10k with the potential of parts availabilty being only 7 years gives one pause, don't you think? And, do the other manufactures only provide parts for such a short period of time also? Gary Victoria, British Columbia Canada

January 28th, 2011, 08:22 AM	#5
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	Seven years is standard, and that's because it's mandated by law. I wouldn't sweat it too much because no doubt you'll be moving up to HD well within seven years. Those who are shooting HD now will most likely transition to UHD (Ultra High Definition at 3K to 5K resolution) within seven years. Frankly you shouldn't hang on to this gear for any longer than just a few years anyway. It should pay for itself a couple of times over, and then you move up to your next camera. That seven years of parts availability is roughly twice the normal usable lifespan of a video camera and that's defined primarily by obsolescence more than anything else. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

February 1st, 2011, 07:53 PM	#6
Don Palomaki Wrangler Join Date: Sep 2001 Location: Northern VA Posts: 4,488	Believe it is seven years past the date the model is discontinued. That is what they did with the XL1, and the XL1S is likely near that point. __________________ dpalomaki@dspalomaki.com

February 16th, 2011, 09:58 PM	#7
Kevin Young New Boot Join Date: Nov 2004 Location: Everett, Wa Posts: 14	XL2 Parts Is there a website that I can order parts from. I bought a used XL2 and I need the Adapter holder and Lens and Camcorder dust covers.

March 5th, 2011, 09:49 PM	#8
Kevin Young New Boot Join Date: Nov 2004 Location: Everett, Wa Posts: 14	Re: Parts availability-Xl2 Found The answer 1 800 OKCANON

January 28th, 2011, 01:52 AM	#2
Colin McDonald Trustee Join Date: Dec 2007 Location: Glasgow, Scotland Posts: 1,546	I feel your pain, and was just this morning wondering how long it will be possible to have tape based cameras serviced as I have just bought a new HV40 to go with my XHA1. When you think about it in context, the XL2 was introduced about 7 years ago as a follow-on from the XL1 which was about 7 years before that, so the dynasty is abut 14 years old now. In terms of optical equipment and still cameras, that's peanuts right enough, but in terms of electronics it is rather a loooong time.

January 28th, 2011, 02:29 AM	#3
Tom Hardwick Inner Circle Join Date: Mar 2003 Location: Billericay, England UK Posts: 4,711	Seven years sounds pretty good - I'm betting a lot of consumer cams don't have manufacturer's parts backup beyond four years, though I've no proof of this. Of course parts can wait on independent's shelves a lot longer than 7 years, but the fact remains that cameras depreciate hugely because of this one fact alone. tom.

January 28th, 2011, 08:08 AM	#4
Gary Badgley Regular Crew Join Date: Jan 2011 Location: Victoria, British Columbia, Canada Posts: 42	Thanks, well that's my first big lesson. But is there a camera service center that is known for servicing older cameras. Comparing having older cars fixed, many service companies exist that continue to supply parts for cars that have not been manufactured for decades. They even have 3rd parties that supply them with boards for iginition timing etc. gary