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April 18th, 2005, 11:53 PM
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#1 |
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Regular Crew
Join Date: Mar 2004
Location: CANADA
Posts: 56
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what to do with new XL2 and a dead pixel?
I have a new XL2 that I purchsed 3 months ago and I have noticed a dead pixel in my footage. If I am still within the warranty, should I get this corrected or is this a common defect? Has anyone had theirs repaired and if so, how long is the process?
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XL1s, XL2, 3x Wide lens, Matrox RTX 100 pro, Premiere Pro 1.5, After Effects 6.5, Encore, Audition |
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April 19th, 2005, 02:06 AM
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#2 |
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Major Player
Join Date: Dec 2004
Location: Los Angeles
Posts: 259
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Hey Dave,
I just went throught the same problem. One day shots looked great, next day found a dead pixel that stuck out like a sore thumb. Fortunately, there's a Canon tech center about 1-1/2 hours from where I am and so I rushed my down there on a Monday morning. Explained the problem they said they would look at it. VERY IMPORTANT - before I went down, I had signed up for the XL Club online. I had not received my membership # back yet so they wouldn't guarentee me the less than 5 day turnaround or provide a loaner but they said they would put membership pending on the paperwork and try to get it back quickly. The Good News - It was covered under the warranty and I received the camera back UPS Next Day delivery that Thursday. No more dead pixel. What they did was mask it out. It's actually not an uncommon procedure for a lot of cameras. Anyway, sign up for the club if you haven't already (without it they said 10 working day turnaround) and get it to them ASAP. I'm sure they'll take care of it. Matt
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MW |
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April 19th, 2005, 07:18 AM
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#3 |
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Regular Crew
Join Date: Dec 2004
Location: Philippines
Posts: 27
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What is a dead pixel?
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April 19th, 2005, 10:58 PM
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#4 |
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New Boot
Join Date: Apr 2005
Location: NJ - Jersey Shore
Posts: 9
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A dead pixel is a pixel that stops functioning, sometimes they stay a single color or do not luminate at all and thus you have a "Dead Pixel".. Once you spot one its hard to take your eyes off of it even though it is so small...
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www.iSellJerseyShore.com |
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April 20th, 2005, 12:18 AM
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#5 |
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Regular Crew
Join Date: Mar 2004
Location: CANADA
Posts: 56
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Thanks Matthew. I brought it to Canon today and they will have it ready for me within a couple of weeks. It's all under warranty so I am OK. I hope that this will not re-occur. They did tell me that it is not very common.
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XL1s, XL2, 3x Wide lens, Matrox RTX 100 pro, Premiere Pro 1.5, After Effects 6.5, Encore, Audition |
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April 25th, 2005, 01:36 AM
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#6 | |
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New Boot
Join Date: Dec 2004
Location: Vancouver, BC, Canada
Posts: 23
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Quote:
sure doesn't sound like they fixed it... |
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