Help! Problem with XL2 lens at DVinfo.net

Rick Step · December 11th, 2004, 03:43 PM

I'm on a shoot now and my camera has been acting up. As soon as I turn it on, a loud motor sound comes from the lens...like an engine is trying to spin something. I've found ways of getting it to stop, but its trial and error, and it takes me about five minutes of tinkering. Then if it turn off, the same thing happens again when I turn it on. I know i probably need to send it in, but that's impossible right now. Anyone know what might be going on?

I'm using the standard 20x lens.

Thanks,

Rick Stephenson

Chris Hurd · December 11th, 2004, 10:13 PM

Sounds like a service issue -- you'll need to contact Canon and send the camera and lens in for a check-up.

Rainer Hoffmann · December 12th, 2004, 08:02 AM

Sounds like the image stabilizer is not working correctly. Did you try to switch off the image stabilizer?

Rick Step · December 12th, 2004, 10:47 AM

Yeah I've tried switching the lens stabilizer on and off as well as every other function I can find.

The way I've been getting around it has been to turn the camera on (it happens) then I zoom as far as I can. I turn it off, back on, and then slowly widen out. The motor noise changes as I zoom. Then, after a couple tries, it'll usually stop once I get wide.

Rob Lohman · December 14th, 2004, 08:38 AM

I assume the camera is still under warranty, so get it sorted
through your dealer and/or Canon. This is a defect.

December 11th, 2004, 03:43 PM	#1
Rick Step Regular Crew Join Date: Jun 2004 Location: Virginia, USA Posts: 62	Help! Problem with XL2 lens I'm on a shoot now and my camera has been acting up. As soon as I turn it on, a loud motor sound comes from the lens...like an engine is trying to spin something. I've found ways of getting it to stop, but its trial and error, and it takes me about five minutes of tinkering. Then if it turn off, the same thing happens again when I turn it on. I know i probably need to send it in, but that's impossible right now. Anyone know what might be going on? I'm using the standard 20x lens. Thanks, Rick Stephenson

December 11th, 2004, 10:13 PM	#2
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	Sounds like a service issue -- you'll need to contact Canon and send the camera and lens in for a check-up. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

December 12th, 2004, 08:02 AM	#3
Rainer Hoffmann Major Player Join Date: Aug 2004 Location: Syke, Germany Posts: 249	Sounds like the image stabilizer is not working correctly. Did you try to switch off the image stabilizer? __________________ Keep rolling Rainer

December 14th, 2004, 08:38 AM	#5
Rob Lohman RED Code Chef Join Date: Oct 2001 Location: Holland Posts: 12,514	I assume the camera is still under warranty, so get it sorted through your dealer and/or Canon. This is a defect. __________________ Rob Lohman, visuar@iname.com DV Info Wrangler & RED Code Chef Join the DV Challenge \| Lady X Search DVinfo.net for quick answers \| Buy from the best: DVinfo.net sponsors

December 12th, 2004, 10:47 AM	#4
Rick Step Regular Crew Join Date: Jun 2004 Location: Virginia, USA Posts: 62	Yeah I've tried switching the lens stabilizer on and off as well as every other function I can find. The way I've been getting around it has been to turn the camera on (it happens) then I zoom as far as I can. I turn it off, back on, and then slowly widen out. The motor noise changes as I zoom. Then, after a couple tries, it'll usually stop once I get wide.