Canon 3x wide angle lens

Jamie Baughman · December 17th, 2005, 07:56 PM

Matthew,

In my case, I did not change lenses with the power on. I always power down when changing lenses. When you had a problem, did you replace the fuse, or did Canon replace the entire unit?

Jamie

Shannon Rawls · December 17th, 2005, 09:09 PM

Canon programmed all 3x lenses to break at midnight 12/17/2005.

I thought you guys knew?

*smile*

- ShannonRawls.com

Miguel Lombana · December 18th, 2005, 06:52 PM

Someone else had this problem a while back, suggested that they take off the main battery, the backup battery and the lens. Put the backup battery back in after over 5 minutes, the lens with a full and prominent CLICK and finally the main battery and see what happens. In his case, the erros went away. Give it a try, you never know. Also as has been mentioned here a couple of times, change the lens with full power OFF or better yet, take the battery off and change the lens.

Matthew Nayman · December 19th, 2005, 10:54 AM

Well, I had my little "accident" fairly early in my XL2 career, and the store, was good enough to replace the entire lens and send back the blown one to canon as a defective product!

Good store.

Matt

Dave Wowchuk · December 24th, 2005, 02:40 PM

Well, it's nice (or maybe it isn't) to know that this has happened to others. December 17th ... mark this day on your calendar for next year. I hope sending it back to Canon is a simple affair ... maybe they'll fix the focus-thru-zoom issue with the lens too. Lamers.

I got spoiled this past week when using the Sony DSR450. But it wasn't convincing enough to make me spend $40,000.

DW

Dave Wowchuk · February 3rd, 2006, 03:36 PM

So I got my lens back from Canon, and they had o replace the PCB inside. I must have really cooked it. I asked them to check into the lens not holding focus through zoom ... and they didn't fix it. Now they want me to send it back again. How lame.

Is this a known problem with the lens, or what?

DW

Joe Taylor · February 5th, 2006, 12:43 AM

Dave I have had the exact samee problems that you have had. Back in early December my 3X suddenly stopped working... of course in the middle of my shoot. Focus, Zoom, and Iris went out. I had to send it back to Canon for repairs. It just came back and now the damn thing will not hold focus. I called the dealer where I bought and they called their Canon Rep. Lucky for me they replaced it with a new lens. I shouldn't say lucky since this is what they should do, but in these dark days of horrible customer support-- well, i think everybody knows how it is.

My advice-- call your Canon rep.

Bruce S. Yarock · February 5th, 2006, 04:27 AM

last august my 3x lens topped working.No focus , no zoom. sent it back to Canon, and it came back working fine. Last month the SAME thing happened again. Sent it back again, and this time spoke to "Sal" at the jamesburgh N.J. factory repair center. he said it was the printed circuit board. he was helpfull and I got it back in about 10 days.
I plan to consult the ouiji (sp?) board for it's opinion on how long the lens will keep working this time.
Bruce yarock

Mo Zee · February 9th, 2006, 06:05 AM

i noticed that in some of my shots using the 3x lens, 16x9, the edges of the frame were out of focus. is the lens a damaged unit, or is this really a problem?

Richard Alvarez · February 9th, 2006, 08:49 AM

Mo,

There is some anecdotal evidence, that the back focus on some early 3x lenses is out when placed on the new Xl2's. Apparently the newer versions of the lens don't suffer from this. It's possible this is your problem. Send the lens to Canon and have them check the back focus.

Mo Zee · February 9th, 2006, 09:48 AM

thanks. it was a rental so i guess i just wont rent from them

Andrew Khalil · February 9th, 2006, 10:24 AM

it's always a good idea when renting to let the place you rented from know if there's something wrong with an item so they can repair it - that way in the future, you'll be happier and so will others renting. They may also refund you the rental fee if the item isn't working properly.

Richard Alvarez · February 9th, 2006, 11:19 AM

Ahhh, a rental. No telling how it's been used or abused before it got into your hands... so yeah, tell the rental house about it.

Mo Zee · February 9th, 2006, 11:40 AM

actually, i did report it. i don't really know the supplier. it was the producer's contact. they probably got the cheapest. it even had fungi.

Mo Zee · February 10th, 2006, 11:46 PM

sample frame:

http://www.geocities.com/moiseszee/MAMedgeblur1.bmp

December 17th, 2005, 07:56 PM	#226
Jamie Baughman Regular Crew Join Date: Nov 2005 Location: San Francisco, CA Posts: 180	Matthew, In my case, I did not change lenses with the power on. I always power down when changing lenses. When you had a problem, did you replace the fuse, or did Canon replace the entire unit? Jamie __________________ Jamie Baughman

December 17th, 2005, 09:09 PM	#227
Shannon Rawls Major Player Join Date: Nov 2003 Location: Los Angeles, California Posts: 853	Canon programmed all 3x lenses to break at midnight 12/17/2005. I thought you guys knew? smile - ShannonRawls.com __________________ Shannon W. Rawls ~ Motion Picture Producer & huge advocate of Digital Acquisition.

December 18th, 2005, 06:52 PM	#228
Miguel Lombana Major Player Join Date: Mar 2004 Location: Litchfield Park, AZ (W/of Phoenix) Posts: 502	Someone else had this problem a while back, suggested that they take off the main battery, the backup battery and the lens. Put the backup battery back in after over 5 minutes, the lens with a full and prominent CLICK and finally the main battery and see what happens. In his case, the erros went away. Give it a try, you never know. Also as has been mentioned here a couple of times, change the lens with full power OFF or better yet, take the battery off and change the lens. __________________ Miguel Lombana http://www.miguellombana.com & http://www.phoenixhamradio.com

February 3rd, 2006, 03:36 PM	#231
Dave Wowchuk New Boot Join Date: Oct 2005 Posts: 11	So I got my lens back from Canon, and they had o replace the PCB inside. I must have really cooked it. I asked them to check into the lens not holding focus through zoom ... and they didn't fix it. Now they want me to send it back again. How lame. Is this a known problem with the lens, or what? DW __________________ Dave Wowchuk Artisan Media - Film/Video/Print Glidecam Gold Owner/Operator http://www.artisanmedia.ca

February 5th, 2006, 12:43 AM	#232
Joe Taylor New Boot Join Date: Mar 2005 Location: Salt Lake City Posts: 12	!!EXACT!! Same Problem(s) as Dave Dave I have had the exact samee problems that you have had. Back in early December my 3X suddenly stopped working... of course in the middle of my shoot. Focus, Zoom, and Iris went out. I had to send it back to Canon for repairs. It just came back and now the damn thing will not hold focus. I called the dealer where I bought and they called their Canon Rep. Lucky for me they replaced it with a new lens. I shouldn't say lucky since this is what they should do, but in these dark days of horrible customer support-- well, i think everybody knows how it is. My advice-- call your Canon rep.

December 19th, 2005, 10:54 AM	#229
Matthew Nayman Major Player Join Date: Feb 2005 Location: Toronto Posts: 917	Well, I had my little "accident" fairly early in my XL2 career, and the store, was good enough to replace the entire lens and send back the blown one to canon as a defective product! Good store. Matt

December 24th, 2005, 02:40 PM	#230
Dave Wowchuk New Boot Join Date: Oct 2005 Posts: 11	Well, it's nice (or maybe it isn't) to know that this has happened to others. December 17th ... mark this day on your calendar for next year. I hope sending it back to Canon is a simple affair ... maybe they'll fix the focus-thru-zoom issue with the lens too. Lamers. I got spoiled this past week when using the Sony DSR450. But it wasn't convincing enough to make me spend $40,000. DW

February 5th, 2006, 04:27 AM	#233
Bruce S. Yarock Trustee Join Date: May 2004 Location: Pembroke Pines, Fl. Posts: 1,842	last august my 3x lens topped working.No focus , no zoom. sent it back to Canon, and it came back working fine. Last month the SAME thing happened again. Sent it back again, and this time spoke to "Sal" at the jamesburgh N.J. factory repair center. he said it was the printed circuit board. he was helpfull and I got it back in about 10 days. I plan to consult the ouiji (sp?) board for it's opinion on how long the lens will keep working this time. Bruce yarock

February 9th, 2006, 06:05 AM	#234
Mo Zee Regular Crew Join Date: Jan 2002 Location: manila, philippines Posts: 102	3x lens incompatible? i noticed that in some of my shots using the 3x lens, 16x9, the edges of the frame were out of focus. is the lens a damaged unit, or is this really a problem?

February 9th, 2006, 08:49 AM	#235
Richard Alvarez Inner Circle Join Date: Sep 2002 Location: San Mateo, CA Posts: 3,840	Mo, There is some anecdotal evidence, that the back focus on some early 3x lenses is out when placed on the new Xl2's. Apparently the newer versions of the lens don't suffer from this. It's possible this is your problem. Send the lens to Canon and have them check the back focus.

February 9th, 2006, 09:48 AM	#236
Mo Zee Regular Crew Join Date: Jan 2002 Location: manila, philippines Posts: 102	thanks. it was a rental so i guess i just wont rent from them

February 9th, 2006, 10:24 AM	#237
Andrew Khalil Major Player Join Date: Jun 2005 Posts: 424	it's always a good idea when renting to let the place you rented from know if there's something wrong with an item so they can repair it - that way in the future, you'll be happier and so will others renting. They may also refund you the rental fee if the item isn't working properly.

February 9th, 2006, 11:19 AM	#238
Richard Alvarez Inner Circle Join Date: Sep 2002 Location: San Mateo, CA Posts: 3,840	Ahhh, a rental. No telling how it's been used or abused before it got into your hands... so yeah, tell the rental house about it.

February 9th, 2006, 11:40 AM	#239
Mo Zee Regular Crew Join Date: Jan 2002 Location: manila, philippines Posts: 102	actually, i did report it. i don't really know the supplier. it was the producer's contact. they probably got the cheapest. it even had fungi.

February 10th, 2006, 11:46 PM	#240
Mo Zee Regular Crew Join Date: Jan 2002 Location: manila, philippines Posts: 102	sample frame: http://www.geocities.com/moiseszee/MAMedgeblur1.bmp