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July 14th, 2007, 06:42 PM | #1 |
New Boot
Join Date: Jun 2007
Location: San Diego, CA
Posts: 8
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HELP! Aperture Ring not working!
Unpacked my XH-A today for a shoot, and the aperture ring would no longer function. I reversed the direction under the custom function menu, and spinning the ring caused the f-stop to jog between 2.0 and 2.2 - always finishing at 2.0. Is this a software or hardware issue? Should I reset the camera? Unfortunately, Canon support is not open on the weekend.
Any advice would be appreciated. |
July 14th, 2007, 08:09 PM | #2 |
Contributor
Join Date: Jan 2003
Location: Kansas City, MO
Posts: 4,449
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You're not on auto iris are you?
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July 14th, 2007, 08:49 PM | #3 |
Obstreperous Rex
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Not enough information in the original post... there is no functionality to the iris ring when shooting in A, Tv, Spotlight, Night Shot or Green Box recording modes.
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July 15th, 2007, 12:18 PM | #4 |
Major Player
Join Date: May 2005
Location: NYC
Posts: 516
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if you still can't get your iris ring working in full manual mode, the camera will need to be serviced. i had this issue recently, where both the iris and shutter speed dial stopped working. display showed the lens locked at f1.0 (??) and a shutter speed of 1/5000 (or something insane like that). service claimed a connection to the lens was bad and the camera had to be sent to the factory. got the fixed camera back in about 7 business days.
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July 15th, 2007, 02:13 PM | #5 |
Major Player
Join Date: Feb 2005
Location: Toronto
Posts: 917
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David, how far are you zoomed in?
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July 15th, 2007, 03:22 PM | #6 |
New Boot
Join Date: Jun 2007
Location: San Diego, CA
Posts: 8
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Thanks to Everyone
This problem appears only, of course, in full manual and aperture priority modes.
Matthew, the locked f-stop varies with the focus length - from 2.0 to 2.4, and is not adjustable at any zoom. Bill, by 'auto-iris', do you mean one of the recording modes Chris listed? I can't find a reference to any auto-iris menu option in the manual. Henry, I suspect my camera will also need service. I tried both a software and hardware reset of the camera, with no effect. Has anyone else had a similar problem? |
July 15th, 2007, 04:57 PM | #7 |
Contributor
Join Date: Jan 2003
Location: Kansas City, MO
Posts: 4,449
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Yeah, I should have said auto modes. Sounds like you may have a problem if it does it in manual.
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July 16th, 2007, 02:44 PM | #8 | |
Regular Crew
Join Date: Feb 2007
Location: Sunnyvale, CA
Posts: 131
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Quote:
Best, Dino |
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August 2nd, 2007, 01:15 PM | #9 |
New Boot
Join Date: Jun 2007
Location: San Diego, CA
Posts: 8
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Back from factory service!!
My XH-A was received by Canon Factory Service (Irvine) on the 27th, I had it back in my hands on the 31st. Everything seems to be in order, and their prompt repair means I don't have to find a loaner camera for my wedding this weekend. Yay!
Thanks again to everyone for their input. |
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