Anyone having this problem?

Paul Cronin · July 5th, 2007, 09:48 AM

Thanks Bill that is what I thought play mode. It would worry me to do it in record mode.

The directions are in Japanese.

Winfried Dobbe · July 6th, 2007, 02:51 AM

The cleaning tape I have (TDK) has a hole where normally the overwrite-protection slider is, so this prevents you from using it in recording mode (unless you are going to cover it with celluloid tape...).

Bill Engeler · July 6th, 2007, 11:01 AM

The stuttering and sound loss does appear to be HDV dropout after all. After a cleaning, it seems ok now. It didn't take very long to get dirty heads - only about 3 hours from the previous cleaning. One interesting thing is that both affected tapes were recorded in rainy conditions. Could high humidity make it worse?

My remaining question is about one sound problem in where the sound on both channels became very loud for two seconds, past the point of distortion, then cut out for a second or two. This is what still worries me.

Thanks for all the good advice, everybody.

Brandon Potthoff · July 6th, 2007, 11:13 AM

Hey guys, I have been experiencing the same prob as you all has anyone contacted Canon about this issue or is the cleaning tapes doing the job?
Brandon
And I agree that it is very annoying to have to deal with it since I am doing multi cam shoots and it jacks up the multi clip

Don Palomaki · July 6th, 2007, 01:00 PM

Is the "drop out" or break in the data stream always at the same point on the tape, or does it vary? Can your capture the effected footage by going back over the section of the tape where the break happened

Paul Cronin · July 6th, 2007, 01:56 PM

Very happy with the improved video and audio after running a head cleaner. Today was the first shoot in three weeks with no drop frames and clear audio for the whole shoot.

Luke Ross · July 6th, 2007, 04:30 PM

I just got my camera a week ago, and shot through my first tape. I had 3 drop-outs similar to that described by others. I would also be interested to see if anyone has contacted canon about this? Would be tough for them to determine though whether or not it is a tape issue, dirty heads, or camcorder issue.

Pete Bauer · July 7th, 2007, 07:49 AM

Luke, did you make sure to use a cleaning tape before beginning to use the camera? Usually when people complain about dropouts in a brand new camera, that's the cause. The cure is to run a head cleaning tape, and is specifically advised in the user manual of Canon camcorders.

Brad Tyrrell · July 7th, 2007, 08:32 AM

Quote:

Originally Posted by Pete Bauer

Luke, did you make sure to use a cleaning tape before beginning to use the camera? Usually when people complain about dropouts in a brand new camera, that's the cause. The cure is to run a head cleaning tape, and is specifically advised in the user manual of Canon camcorders.

Huh? I never noticed that. Never had any tape drop outs though. (Knocking on wooden desk)

I do get occasional breaks on the laptop when I forget to stop recording there before stopping the tape recording. Mpegstreamclip fixes the resulting timecode problem but not the 15 frame patch of red.

Just ordered PP CS3. Hoping that OnLocation will help with that. Come to think of it, does anyone know of a setting in the A-1 that will help?

Tom Hickman · July 16th, 2007, 07:55 PM

Quote:

Originally Posted by Bill Pryor

Definitely not record. Play mode only. Read the directions that come with the cleaning tape carefully.

Hi I am new to this forum and just bought the Canon HX A1 on June 29th and have had a high rate of glitches on Sony Mini DV tape recording in the SD mode both 4 by 3 and 19 by 9 SD I did shot for about 15 min in HD with a sony HD master grade tape and had no glitches. I have bought a Focus Fire store because I don't trust the camera now and Canon won't replace it the want me to send it out to repair. I think I will try using the Tape head cleaner as sugusted and see if this fixed the problem. I have been self employed as a free lance videographer for 21 years not and always used Sony and never had a problem expecialy with bran new stuff hope I did not make a $3500.00 mistake.

Any Ideas other that a tape head cleaner??

Bill Pryor · July 17th, 2007, 09:51 AM

When you get a new camera, first thing to do is use the head cleaning tape. Then, only use high quality tape. You didn't say which version of Sony miniDV tape you used before switching to the HD quality. The fact you had no problems with the better quality tape should tell you something about the cheaper stuff. You are not the first person I've read about who has had problems with the Sony miniDV tapes in an HDV camera.

I'd clean the heads and only use top quality tape. I used Sony DVCAM for years and had no problems at all, but with the XH A1 I switched to Panasonic's AMQ tapes. They're 8 bucks from our local dealer, cheaper at B&H, and lots of people are using them with absolutely no trouble at all. Sony's version of the same thing are quite a bit more expensive, as I'm sure you know.

If you clean the heads and use good tape and still have problems, then the camera is defective and would be covered under warranty. From your post, however, I'd bet on the tape and dirt on the heads.

Luke Ross · July 18th, 2007, 09:41 PM

Quote:

Originally Posted by Pete Bauer

Luke, did you make sure to use a cleaning tape before beginning to use the camera? Usually when people complain about dropouts in a brand new camera, that's the cause. The cure is to run a head cleaning tape, and is specifically advised in the user manual of Canon camcorders.

Pete, I will try that out and run a head cleaner through before my next use... I just got some Pana's DVM63PQ that I was going to run through it since others seemed to have some success with them and the price is right.. To be continued... :)

Michael Foo · July 19th, 2007, 10:53 PM

One of the things that was suggested to me previously is to run a tape in record mode with the lense cap on all the way through. Then rewind and record normally. This apparently ensures continuous timecode. Haven't had a chance to try it yet, but I thought I'd throw it out here.

July 5th, 2007, 09:48 AM	#16
Paul Cronin Inner Circle Join Date: Dec 2005 Location: Rhode Island Posts: 4,048	Thanks Bill that is what I thought play mode. It would worry me to do it in record mode. The directions are in Japanese. __________________ Paul Cronin www.paulcroninstudios.com

July 6th, 2007, 11:01 AM	#18
Bill Engeler Regular Crew Join Date: Aug 2006 Location: Brussels, Belgium Posts: 162	Cleaning may have solved the problem The stuttering and sound loss does appear to be HDV dropout after all. After a cleaning, it seems ok now. It didn't take very long to get dirty heads - only about 3 hours from the previous cleaning. One interesting thing is that both affected tapes were recorded in rainy conditions. Could high humidity make it worse? My remaining question is about one sound problem in where the sound on both channels became very loud for two seconds, past the point of distortion, then cut out for a second or two. This is what still worries me. Thanks for all the good advice, everybody.

July 6th, 2007, 11:13 AM	#19
Brandon Potthoff Regular Crew Join Date: Jan 2006 Location: Springfield, Il Posts: 63	same prob Hey guys, I have been experiencing the same prob as you all has anyone contacted Canon about this issue or is the cleaning tapes doing the job? Brandon And I agree that it is very annoying to have to deal with it since I am doing multi cam shoots and it jacks up the multi clip

July 6th, 2007, 01:00 PM	#20
Don Palomaki Wrangler Join Date: Sep 2001 Location: Northern VA Posts: 4,488	Is the "drop out" or break in the data stream always at the same point on the tape, or does it vary? Can your capture the effected footage by going back over the section of the tape where the break happened __________________ dpalomaki@dspalomaki.com

July 6th, 2007, 01:56 PM	#21
Paul Cronin Inner Circle Join Date: Dec 2005 Location: Rhode Island Posts: 4,048	Very happy with the improved video and audio after running a head cleaner. Today was the first shoot in three weeks with no drop frames and clear audio for the whole shoot. __________________ Paul Cronin www.paulcroninstudios.com

July 6th, 2007, 02:51 AM	#17
Winfried Dobbe Regular Crew Join Date: Apr 2007 Location: Amersfoort, Netherlands Posts: 85	The cleaning tape I have (TDK) has a hole where normally the overwrite-protection slider is, so this prevents you from using it in recording mode (unless you are going to cover it with celluloid tape...).

July 6th, 2007, 04:30 PM	#22
Luke Ross Regular Crew Join Date: Apr 2007 Location: Portland, OR Posts: 64	Same here I just got my camera a week ago, and shot through my first tape. I had 3 drop-outs similar to that described by others. I would also be interested to see if anyone has contacted canon about this? Would be tough for them to determine though whether or not it is a tape issue, dirty heads, or camcorder issue. __________________ Canon XH-A1 \| Rode NTG-2 \| Intel QuadCore \| 3.0TB RAID5 + 2xRaptor 150's RAID 0 \| Adobe Production CS3

July 7th, 2007, 07:49 AM	#23
Pete Bauer Wrangler Join Date: May 2003 Location: Eagle River, AK Posts: 4,100	Luke, did you make sure to use a cleaning tape before beginning to use the camera? Usually when people complain about dropouts in a brand new camera, that's the cause. The cure is to run a head cleaning tape, and is specifically advised in the user manual of Canon camcorders. __________________ Pete Bauer The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. Albert Einstein Trying to solve a DV mystery? You may find the answer behind the SEARCH function ... or be able to join a discussion already in progress!

July 17th, 2007, 09:51 AM	#26
Bill Pryor Contributor Join Date: Jan 2003 Location: Kansas City, MO Posts: 4,449	When you get a new camera, first thing to do is use the head cleaning tape. Then, only use high quality tape. You didn't say which version of Sony miniDV tape you used before switching to the HD quality. The fact you had no problems with the better quality tape should tell you something about the cheaper stuff. You are not the first person I've read about who has had problems with the Sony miniDV tapes in an HDV camera. I'd clean the heads and only use top quality tape. I used Sony DVCAM for years and had no problems at all, but with the XH A1 I switched to Panasonic's AMQ tapes. They're 8 bucks from our local dealer, cheaper at B&H, and lots of people are using them with absolutely no trouble at all. Sony's version of the same thing are quite a bit more expensive, as I'm sure you know. If you clean the heads and use good tape and still have problems, then the camera is defective and would be covered under warranty. From your post, however, I'd bet on the tape and dirt on the heads.

July 19th, 2007, 10:53 PM	#28
Michael Foo Regular Crew Join Date: Apr 2007 Location: Seal Beach, CA Posts: 41	One of the things that was suggested to me previously is to run a tape in record mode with the lense cap on all the way through. Then rewind and record normally. This apparently ensures continuous timecode. Haven't had a chance to try it yet, but I thought I'd throw it out here.