Canon Rebate at DVinfo.net

Paul Kendal · May 10th, 2007, 08:53 AM

Just a heads up....if you are thinking about buying more than one XH-A1, they apparently will not pay you more than one rebate.

I purchased two cameras with the expectation of getting $500 back.

Now I am being told there is a limit of one $250 rebate per customer.
The terms and conditions of the rebate do not say anything about a limit on the number of rebates.

Any ideas on how to get my second rebate?

Paul

Phil Kay · May 10th, 2007, 08:56 AM

Can you give the receipt to someone else to claim back for you?

Paul Kendal · May 10th, 2007, 08:58 AM

Nice idea, but I have already submitted both rebates (receipt and bar codes from boxes).

Boyd Ostroff · May 10th, 2007, 09:01 AM

I don't know what documents you looked at, but this one is quite clear about the $250 limit, stating it in the first sentence of the terms and conditions:

http://www.bhphotovideo.com/FrameWor...CANON_XHA1.pdf

Quote:

TERMS AND CONDITIONS
Limit one $250 cash back per purchase of a new Canon XH A1 camcorder.

I have changed the title of this thread. Please do not use inflammatory language like "scam" as that's a sure way to get your posts removed or edited.

Phil Kay · May 10th, 2007, 09:03 AM

Oh dear.... I feel your pain. I had a similar problem with Canon when buying 2 5D stills cameras in the UK. I was lucky enough to find out BEFORE I claimed the rebate(It was actually the salesman at warehouse express that told me when I bought them)

Paul Kendal · May 10th, 2007, 09:06 AM

The terms and conditions state that there is one rebate per camera...NOT per person or address.

ALSO, I was specificaly told by the sales person at B&H before I bought the cameras that the rebate was good on both cameras.

Boyd Ostroff · May 10th, 2007, 09:34 AM

Well that is curious. I suppose your recourse is spelled out in the terms here. Have you tried this?

Quote:

In the event of questions regarding claims, program or policy, Canon will review all documents and make the final determination of claim eligibility. All decisions made by Canon and/or its agents are final.

If you really feel you have been treated unfairly, your state should have a department of consumer affairs which you can contact. But my comments above about thread titles still stand.

Pete Bauer · May 10th, 2007, 09:55 AM

The actual wording is neither "per camera" nor "per customer." It reads, "...per purchase..."

http://www.usa.canon.com/consumer/co...categoryid=102

If you buy more than one camera in the same transaction, by those terms they might only honor one rebate, which looks like what happened here. However, if you buy one camera in each of two transactions, then by my read of the terms, you should get rebates on both. In any case, no harm in re-approaching Canon and see if a second try has a better outcome for you.

Bill Pryor · May 10th, 2007, 12:36 PM

You could return one camera and then buy it again. Or, call them up and say you're going to do that and maybe they'll see the silliness of it and give you the second rebate.

Steven Davis · May 10th, 2007, 12:42 PM

True, just return one.

Saw this thread and immediately called Sony about my v1us. They said the Sony rebate was 1 rebate per camera. Just FYI.

Lou Bruno · May 10th, 2007, 07:10 PM

I purchased TWO A1 cameras on the same day and on the same invoice and received TWO different e-mails with two different numbers assigned. I am assuming that I should receive two seperate checks for two seperate purchases on the same day. I will let you know.

Dick Nelson · May 11th, 2007, 09:25 AM

No, the XH-A1 rebate is handled by Parago (via their web page rebatesHQ.com). I've been trying for over a week to get one simple question answered by them, and it's clear that they care little about actual customer service.

My situation is that I live in a Colorado county that doesn't have street address delivery by the US Postal Service. All I want to know is whether they use the USPS for mailing out the rebate. All I get in response is form letter replies that aren't responsive to what I asked, 6 of them so far.

At this point I'm probably going to cave in and have them send it to a friend who DOES have a USPS recognized mailing address. Just be aware that the folks handing out the rebate do not care one bit about getting your money back to you.

Lou Bruno · May 18th, 2007, 07:16 PM

Received two rebate checks today for the two cameras I purchased!!!

May 10th, 2007, 08:53 AM	#1
Paul Kendal Regular Crew Join Date: Nov 2006 Location: Asheville, North Carolina Posts: 89	Canon Rebate Just a heads up....if you are thinking about buying more than one XH-A1, they apparently will not pay you more than one rebate. I purchased two cameras with the expectation of getting $500 back. Now I am being told there is a limit of one $250 rebate per customer. The terms and conditions of the rebate do not say anything about a limit on the number of rebates. Any ideas on how to get my second rebate? Paul __________________ Canon HV20 \| Sony FX1 \| Canon XH-A1 \| Sony XDCam EX1 \| 8 Core Mac with FCP and lots of Hard Drives

May 10th, 2007, 08:58 AM	#3
Paul Kendal Regular Crew Join Date: Nov 2006 Location: Asheville, North Carolina Posts: 89	Nice idea, but I have already submitted both rebates (receipt and bar codes from boxes). __________________ Canon HV20 \| Sony FX1 \| Canon XH-A1 \| Sony XDCam EX1 \| 8 Core Mac with FCP and lots of Hard Drives

May 10th, 2007, 09:06 AM	#6
Paul Kendal Regular Crew Join Date: Nov 2006 Location: Asheville, North Carolina Posts: 89	The terms and conditions state that there is one rebate per camera...NOT per person or address. ALSO, I was specificaly told by the sales person at B&H before I bought the cameras that the rebate was good on both cameras. __________________ Canon HV20 \| Sony FX1 \| Canon XH-A1 \| Sony XDCam EX1 \| 8 Core Mac with FCP and lots of Hard Drives

May 10th, 2007, 09:55 AM	#8
Pete Bauer Wrangler Join Date: May 2003 Location: Eagle River, AK Posts: 4,100	The actual wording is neither "per camera" nor "per customer." It reads, "...per purchase..." http://www.usa.canon.com/consumer/co...categoryid=102 If you buy more than one camera in the same transaction, by those terms they might only honor one rebate, which looks like what happened here. However, if you buy one camera in each of two transactions, then by my read of the terms, you should get rebates on both. In any case, no harm in re-approaching Canon and see if a second try has a better outcome for you. __________________ Pete Bauer The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. Albert Einstein Trying to solve a DV mystery? You may find the answer behind the SEARCH function ... or be able to join a discussion already in progress!

May 10th, 2007, 12:42 PM	#10
Steven Davis Inner Circle Join Date: Jun 2004 Location: Richmond, VA Posts: 3,065	True, just return one. Saw this thread and immediately called Sony about my v1us. They said the Sony rebate was 1 rebate per camera. Just FYI. __________________ What happens if I push the 'Red' button?

May 10th, 2007, 08:56 AM	#2
Phil Kay Regular Crew Join Date: Feb 2005 Location: Peel,Isle of Man(UK) Posts: 194	Can you give the receipt to someone else to claim back for you?

May 10th, 2007, 09:03 AM	#5
Phil Kay Regular Crew Join Date: Feb 2005 Location: Peel,Isle of Man(UK) Posts: 194	Oh dear.... I feel your pain. I had a similar problem with Canon when buying 2 5D stills cameras in the UK. I was lucky enough to find out BEFORE I claimed the rebate(It was actually the salesman at warehouse express that told me when I bought them)

May 10th, 2007, 12:36 PM	#9
Bill Pryor Contributor Join Date: Jan 2003 Location: Kansas City, MO Posts: 4,449	You could return one camera and then buy it again. Or, call them up and say you're going to do that and maybe they'll see the silliness of it and give you the second rebate.

May 10th, 2007, 07:10 PM	#11
Lou Bruno Go Cycle Join Date: Dec 2001 Location: Huntington, NY Posts: 815	I purchased TWO A1 cameras on the same day and on the same invoice and received TWO different e-mails with two different numbers assigned. I am assuming that I should receive two seperate checks for two seperate purchases on the same day. I will let you know. __________________ Lou Bruno

May 11th, 2007, 09:25 AM	#12
Dick Nelson Regular Crew Join Date: Aug 2006 Location: Silverthorne, CO Posts: 36	No, the XH-A1 rebate is handled by Parago (via their web page rebatesHQ.com). I've been trying for over a week to get one simple question answered by them, and it's clear that they care little about actual customer service. My situation is that I live in a Colorado county that doesn't have street address delivery by the US Postal Service. All I want to know is whether they use the USPS for mailing out the rebate. All I get in response is form letter replies that aren't responsive to what I asked, 6 of them so far. At this point I'm probably going to cave in and have them send it to a friend who DOES have a USPS recognized mailing address. Just be aware that the folks handing out the rebate do not care one bit about getting your money back to you.

May 18th, 2007, 07:16 PM	#13
Lou Bruno Go Cycle Join Date: Dec 2001 Location: Huntington, NY Posts: 815	Received two rebate checks today for the two cameras I purchased!!! __________________ Lou Bruno