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April 18th, 2007, 04:31 PM | #1 |
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Join Date: Aug 2006
Location: New York City
Posts: 77
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Sony Hi-5 Free Tape Promotion
I wanted to let anyone who is experiencing extreme frustration trying to claim their 5 free Sony DV tapes that I have finally succeeded in having my claim processed today. I first filed my claim over 8 weeks ago and have been ready to give up multiple times. For those of you who are still struggling I might have found the key to success.
1) I chose to email my invoice. I purchased my XH-A1 from J&R Computer World. I requested J&R send me an electronic version of my invoice. They did but unfortunately the camera's serial number was not on the receipt and no one at Sony Hi-5 told me that they will not accept the claim without the serial number being listed on the receipt. After about 8 weeks since my first submission Steve at Sony Hi-5 finally told me that the serial had to be on the invoice. Fortunately, J&R sent me a Microsoft Word version of the invoice, so all I needed to do was type in the serial number and send it in again. I also made sure to save the invoice as a pdf, otherwise Sony probably would not have accept it. 2) Once the correct invoice was received (I called to make sure Steve received it), I waited 2 days and then tried typing my camera's serial into the Sony Hi-5 web page one more time (www.sony.com/Hi5). Guess what? The page still said "Pending". 3) So I called right away and by some divine intervention was transfered to Mindy rather than Steve. Mindy seems to be the supervisor and the one I should have talked to 2 months ago. She knew exactly who I was and could not believe my claim was still pending. She took my phone number and by the end of the day my claim finally went through. 4) Now that I have been "Processed", according to the Sony Hi-5 website, I can only hope that they actually send me my 5 damn tapes. If you are having the same trouble that I had call and ask for Mindy (888) 746-8326. Hopefully my horrible experience can help someone get their damn tapes. Hugh |
April 18th, 2007, 05:36 PM | #2 |
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Join Date: Apr 2007
Location: Brakel, Belgium
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Poor Mindy's going to be inundated with unfulfilled tape-claims! :-)
Then a person does a good thing, and she gets to bear the suffering! :-) |
April 18th, 2007, 07:13 PM | #3 |
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Join Date: Dec 2006
Location: Los Angeles, CA
Posts: 959
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I gave up long ago. There was nothing at all wrong with our invoice, the serial numbers for both XH-A1's were clearly on the invoice. That was back in December & the claim was refused!?
It's not worth my time or the headache to try & get this resolved. If this is the way Sony wants to play, they've lost my business & have already changed brands :) This isn't brain surgery. The website wouldn't take the docs (some error or somesuch), their fax line gave line errors, tried several times. I ended up sending them certified snail mail, which were received & signed for. Still... "refused". Totally unprofessional in my opinion. Bill |
April 19th, 2007, 05:54 AM | #4 | |
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Location: New York City
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Quote:
Hugh |
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April 19th, 2007, 07:19 AM | #5 |
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Join Date: Jan 2004
Location: NEW JERSEY
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I received mine other day after a looong wait. I would say 8 weeks.
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April 19th, 2007, 08:44 AM | #6 |
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Join Date: Dec 2006
Location: Birmingham Alabama
Posts: 259
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I finally received mine a couple months ago... I tried twice, the 1st time they left off a "0" on the serial number on the invoice... Corrected it... Finally got the tapes and shirt... I guess they are good tapes but I don't really notice any "real" difference in the operation... I will more than likely stick with a basic tape...
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April 19th, 2007, 09:04 AM | #7 |
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Join Date: Feb 2007
Location: Bothell, Washington
Posts: 195
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i received my tapes after 5 weeks, and gave them to my son to use. i have used panasonic for years, and will continue to use their high quality tapes in the amq series. bill
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April 19th, 2007, 08:46 PM | #8 |
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Join Date: Dec 2006
Location: United States
Posts: 93
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I give up too, because I sent Sony the invoice via email and for 2 months nothing. Then I asked the store where I bought my cam to please fax me a copy of the invoice and then I faxed it to Sony. Still I haven't gotten any free tapes.
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