Canon Promotions for XHA1 and XHG1

Scott Cantrell · June 18th, 2007, 12:57 PM

TapeWorks Texas Inc has an offer for HDVinfo users through June 30, 2007

XHA1 Package Promo Includes:
Canon XHA1 HDV Camcorder, 4 Year Extended Warranty, Libec LS38(M)2A Tripod, CamRade CB-Single-1 CamBag, Tiffen 72MM UV Filter, 5 Panasonic 63 Minute Advanced Master Quality Tapes

HDVINFO PACKAGE PRICE: $4,249.95
Price After Canon $250 Mail In Rebate: $3,999.95
Package Promotion Valid until 06/30/07

Contact TapeWorks Texas Inc Toll Free 866.827.3489 to place your order or simply go online to http://tapeworkstexas.com/xha1_package_1.html

Best Regards,
Scott Cantrell
Sales Manager
TapeWorks Texas Inc - HDVinfo Sponser
tapeworksscott@sbcglobal.net

Pete Bauer · June 19th, 2007, 10:12 AM

I have removed a post by a new member that discussed and linked a non-sponsor vendor. Thanks to all who haven't done so recently for taking a moment now to review the TOS and Sponsor pages of DVinfo, as we all should periodically take a few minutes to do. They explain why DVinfo only allows links to the handpicked sponsors of the site.

John Richard · June 19th, 2007, 04:03 PM

We properly followed all 3 steps required in the Canon Rebate Form and submitted it to the address shown on the form.

Canon is using a third-party company to handle the rebate process. Unfortunately, the company named RebatesHQ.com is mis-handling the process. They sent us a "tracking #" and when we checked the status of of rebate it shows it as INVALID because "serial # is missing".

We provided the serial # on 4 different documents - 1) on the UPC Code they required 2) on the Invoice 3) on the packing sheet 4) on the copy of the Canon registration form. We keep kept copies our submission.

When we used the email form that RebatesHQ.com provides as the only means of communication with them and reported their error and all the facts, we rec'ed an acknowledgement that they had rec'ed our email and would respond in 2 business days. That was 6 business days ago! We have sent a 2nd request for correction/response and still have not gotten an answer or the promised call from a rep.

So for all of you who took advantage of the rebate on the XHG1 or A1, be sure you track your rebate to make sure the same does not happen to you.

Anyone else having the same problem?

At this point, we are going to contact Canon and let them know that their rebate vendor is making errors and not communicating. Canon is a great company and does not need vendors like this tarnishing their repution for excellent service.

John Richard · June 20th, 2007, 03:40 PM

Ok - we suddenly got an email response back saying that the error had been corrected and our rebate status was now valid and due for payment in Aug.

I have a suspicion that my posting here about the problem had some effect since the correction so quickly followed the posting.

Anyway, the advice to check your rebate status to ensure things are handled properly is still offered. $250 to $500 is a great and valuable rebate from Canon.

Jason Lowe · July 4th, 2007, 08:58 PM

If you missed it the first time around, Canon has a new, identical rebate offer ($250 back on the A1, $500 back on the G1) running from July 1 through September 30th.

Tobin Strickland · July 5th, 2007, 11:38 AM

I pick up my Xh A1 from Tapeworks on Friday and they were great to deal with. Good down to earth people. I was extremely thirsty during my purchase....probably dry mount from spending so much (great deal on the cam though)...and Kurt offered me his very own Coke from the fridge...Now THAT is something you won't get anywhere else.

Thanks guys.
Tobin

Andrew Dryden · July 16th, 2007, 05:26 PM

Hi all-
I too am having problems with the Canon rebate. I bought my camera in March and still haven't heard anything from the company after sending in the paperwork over three months ago. I have tried calling and checking online. Does anyone have some other tips for how to pursue this?? Thanks,
Andy

John Richard · July 17th, 2007, 01:02 PM

I hope Canon is monitoring the company handling their rebate program as it doesn't appear to be going smoothly - lot's of reported problems - quite different than the high standards of Canon itself.

We finally rec'ed a correction of our rebate problem (after posting references to problems on this forum). The email notice stated our rebate was now valid as of 6/15/07 and to "please allow up to 30 days for receipt of rebate check".... well that maximum wait of 30 days is now past and no rebate check.

If the above poster filed for his rebate in March and still has not rec'ed it, then it really makes me wonder if most of us will ever see the rebate.

Ben Hayflick · July 18th, 2007, 11:24 AM

I also haven't received my check yet. They received my submission on 5/14/07 and had to issue me a second check, as the first was "lost in the mail." The second check still has not come.

btw there's another thread on this problem here:
http://www.dvxuser.com/V6/showthread...=1#post1002066

Ben Hayflick · July 20th, 2007, 01:12 PM

Good news, my check arrived today.

So my advice is basically to just keep an eye on your submission, and if it takes longer than it should, call Parago. If problems persist, call Canon. In short, stay on top of it, and you will eventually get your rebate check.

John Richard · August 7th, 2007, 02:51 PM

Good news here as well - we finally got our $500 rebate check for the XHG1 last week!

Armando Serrano · August 30th, 2007, 12:55 AM

I mailed the coupon for the $250 rebate exactly on July 25th and received it today August 29th. Not counting the 25th, the total number of calendar days is 35 and I can truly say I am very surprised for the speedy processing time when compared to the many other rebate programs I have submitted in the past.

At this point, I'm not sure why my experience was so positive other than I did go out of my way to clearly print, very legible, all the forms and also highlighted the pertinent information in all the required documents to make it much easier for anyone to read. I can't think of anything else that may have been a factor other than processing is improving...

Thank you Canon Rebate Center!

PS: ...but I still need to cash their check. ; )

Jason Lowe · October 2nd, 2007, 07:59 AM

Canon is running the $250 rebate again, from October 1 through December 31. The form is available on Canon's website. There are also rebates for the XH G1, the XL2 and the GL2.

Jonathan Schwartz · October 3rd, 2007, 10:26 PM

Just wanted to echo praise to Scott at Tapeworks for his down to earth attitude and willingness to get your order how you want it. I needed an A1 for a shoot on Friday and Scott found a camera to get to even though he was out of stock. Then when I ordered the Libec L38 tripod the case did not fit. Scott contacted Libec and they will be sending out new larger cases so the tripod and feet can fit in the bag. It was refreshing after dealing with larger companies to have the personal attention that Scott and Tapeworks brings to the table. Keep up the great work!

Jonathan Schwartz
Owner, CA Video Productions

Rick Underwood · October 4th, 2007, 10:59 AM

Thats good news to hear!

I was looking forward to ordering another one but now i can't figure out why a Texas based company is charging tax for out of state customers...?

Other than that.. all is good!

June 19th, 2007, 10:12 AM	#32
Pete Bauer Wrangler Join Date: May 2003 Location: Eagle River, AK Posts: 4,100	I have removed a post by a new member that discussed and linked a non-sponsor vendor. Thanks to all who haven't done so recently for taking a moment now to review the TOS and Sponsor pages of DVinfo, as we all should periodically take a few minutes to do. They explain why DVinfo only allows links to the handpicked sponsors of the site. __________________ Pete Bauer The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. Albert Einstein Trying to solve a DV mystery? You may find the answer behind the SEARCH function ... or be able to join a discussion already in progress!

June 19th, 2007, 04:03 PM	#33
John Richard Major Player Join Date: May 2006 Location: Incline Village, Nevada Posts: 604	Canon Rebate Problems We properly followed all 3 steps required in the Canon Rebate Form and submitted it to the address shown on the form. Canon is using a third-party company to handle the rebate process. Unfortunately, the company named RebatesHQ.com is mis-handling the process. They sent us a "tracking #" and when we checked the status of of rebate it shows it as INVALID because "serial # is missing". We provided the serial # on 4 different documents - 1) on the UPC Code they required 2) on the Invoice 3) on the packing sheet 4) on the copy of the Canon registration form. We keep kept copies our submission. When we used the email form that RebatesHQ.com provides as the only means of communication with them and reported their error and all the facts, we rec'ed an acknowledgement that they had rec'ed our email and would respond in 2 business days. That was 6 business days ago! We have sent a 2nd request for correction/response and still have not gotten an answer or the promised call from a rep. So for all of you who took advantage of the rebate on the XHG1 or A1, be sure you track your rebate to make sure the same does not happen to you. Anyone else having the same problem? At this point, we are going to contact Canon and let them know that their rebate vendor is making errors and not communicating. Canon is a great company and does not need vendors like this tarnishing their repution for excellent service.

July 5th, 2007, 11:38 AM	#36
Tobin Strickland Regular Crew Join Date: Jun 2007 Location: Austin, Texas Posts: 86	Tape Works I pick up my Xh A1 from Tapeworks on Friday and they were great to deal with. Good down to earth people. I was extremely thirsty during my purchase....probably dry mount from spending so much (great deal on the cam though)...and Kurt offered me his very own Coke from the fridge...Now THAT is something you won't get anywhere else. Thanks guys. Tobin

July 16th, 2007, 05:26 PM	#37
Andrew Dryden Regular Crew Join Date: Nov 2006 Location: Portland, OR Posts: 56	Problems with Canon Rebate Hi all- I too am having problems with the Canon rebate. I bought my camera in March and still haven't heard anything from the company after sending in the paperwork over three months ago. I have tried calling and checking online. Does anyone have some other tips for how to pursue this?? Thanks, Andy

July 20th, 2007, 01:12 PM	#40
Ben Hayflick Regular Crew Join Date: Jan 2007 Location: NY, NY Posts: 55	Good news, my check arrived today. So my advice is basically to just keep an eye on your submission, and if it takes longer than it should, call Parago. If problems persist, call Canon. In short, stay on top of it, and you will eventually get your rebate check. Last edited by Ben Hayflick; July 20th, 2007 at 01:15 PM. Reason: typo

June 18th, 2007, 12:57 PM	#31
Scott Cantrell Sponsor: TapeWorks Texas Join Date: Mar 2006 Location: Houston, TX Posts: 357	TapeWorks Texas Inc has an offer for HDVinfo users through June 30, 2007 XHA1 Package Promo Includes: Canon XHA1 HDV Camcorder, 4 Year Extended Warranty, Libec LS38(M)2A Tripod, CamRade CB-Single-1 CamBag, Tiffen 72MM UV Filter, 5 Panasonic 63 Minute Advanced Master Quality Tapes HDVINFO PACKAGE PRICE: $4,249.95 Price After Canon $250 Mail In Rebate: $3,999.95 Package Promotion Valid until 06/30/07 Contact TapeWorks Texas Inc Toll Free 866.827.3489 to place your order or simply go online to http://tapeworkstexas.com/xha1_package_1.html Best Regards, Scott Cantrell Sales Manager TapeWorks Texas Inc - HDVinfo Sponser tapeworksscott@sbcglobal.net

June 20th, 2007, 03:40 PM	#34
John Richard Major Player Join Date: May 2006 Location: Incline Village, Nevada Posts: 604	Ok - we suddenly got an email response back saying that the error had been corrected and our rebate status was now valid and due for payment in Aug. I have a suspicion that my posting here about the problem had some effect since the correction so quickly followed the posting. Anyway, the advice to check your rebate status to ensure things are handled properly is still offered. $250 to $500 is a great and valuable rebate from Canon.

July 4th, 2007, 08:58 PM	#35
Jason Lowe Major Player Join Date: Apr 2005 Location: Smithfield, Pennsylvania Posts: 226	If you missed it the first time around, Canon has a new, identical rebate offer ($250 back on the A1, $500 back on the G1) running from July 1 through September 30th.

July 17th, 2007, 01:02 PM	#38
John Richard Major Player Join Date: May 2006 Location: Incline Village, Nevada Posts: 604	I hope Canon is monitoring the company handling their rebate program as it doesn't appear to be going smoothly - lot's of reported problems - quite different than the high standards of Canon itself. We finally rec'ed a correction of our rebate problem (after posting references to problems on this forum). The email notice stated our rebate was now valid as of 6/15/07 and to "please allow up to 30 days for receipt of rebate check".... well that maximum wait of 30 days is now past and no rebate check. If the above poster filed for his rebate in March and still has not rec'ed it, then it really makes me wonder if most of us will ever see the rebate.

July 18th, 2007, 11:24 AM	#39
Ben Hayflick Regular Crew Join Date: Jan 2007 Location: NY, NY Posts: 55	I also haven't received my check yet. They received my submission on 5/14/07 and had to issue me a second check, as the first was "lost in the mail." The second check still has not come. btw there's another thread on this problem here: http://www.dvxuser.com/V6/showthread...=1#post1002066

August 7th, 2007, 02:51 PM	#41
John Richard Major Player Join Date: May 2006 Location: Incline Village, Nevada Posts: 604	Good news here as well - we finally got our $500 rebate check for the XHG1 last week!

August 30th, 2007, 12:55 AM	#42
Armando Serrano Regular Crew Join Date: Jul 2007 Location: Long Beach, CA Posts: 30	Canon Refund was timely!!!! I mailed the coupon for the $250 rebate exactly on July 25th and received it today August 29th. Not counting the 25th, the total number of calendar days is 35 and I can truly say I am very surprised for the speedy processing time when compared to the many other rebate programs I have submitted in the past. At this point, I'm not sure why my experience was so positive other than I did go out of my way to clearly print, very legible, all the forms and also highlighted the pertinent information in all the required documents to make it much easier for anyone to read. I can't think of anything else that may have been a factor other than processing is improving... Thank you Canon Rebate Center! PS: ...but I still need to cash their check. ; ) Last edited by Armando Serrano; August 30th, 2007 at 08:38 PM.

October 2nd, 2007, 07:59 AM	#43
Jason Lowe Major Player Join Date: Apr 2005 Location: Smithfield, Pennsylvania Posts: 226	Canon is running the $250 rebate again, from October 1 through December 31. The form is available on Canon's website. There are also rebates for the XH G1, the XL2 and the GL2.

October 3rd, 2007, 10:26 PM	#44
Jonathan Schwartz Major Player Join Date: Nov 2006 Location: Ocean Springs, MS Posts: 211	Tapeworks Just wanted to echo praise to Scott at Tapeworks for his down to earth attitude and willingness to get your order how you want it. I needed an A1 for a shoot on Friday and Scott found a camera to get to even though he was out of stock. Then when I ordered the Libec L38 tripod the case did not fit. Scott contacted Libec and they will be sending out new larger cases so the tripod and feet can fit in the bag. It was refreshing after dealing with larger companies to have the personal attention that Scott and Tapeworks brings to the table. Keep up the great work! Jonathan Schwartz Owner, CA Video Productions

October 4th, 2007, 10:59 AM	#45
Rick Underwood New Boot Join Date: May 2007 Location: Suffolk , NY Posts: 16	Thats good news to hear! I was looking forward to ordering another one but now i can't figure out why a Texas based company is charging tax for out of state customers...? Other than that.. all is good!