Customer 'service' at DVinfo.net

Matthew Nayman · January 30th, 2007, 06:08 PM

For those of you who followed my saga, I had a hot pixel which went in for repair and came back unfixed. It took me two weeks to convince Canon something was wrong (thanks to a very helpful David M.) and I sent my camera back in.

Today I found out they completed the work order AGAIN without fixing the problem, saying they couldn't reproduce the problem. FINALLY I spoke to a human being, and I get to go into Canon's Missisauga service center tommorow and sit down with a technician and show him the problem and have him fix it for me, right before my eyes (most likely have him replace the CCD block).

Regardless of whether or not I actually get to watch the repair (I honestly doubt it), Finally my camera should be fixed... almost 1 1/2 months after I brought it in the first time.

Matthew Amirkhani · January 30th, 2007, 08:19 PM

HI Matthew,

Where and how long ago did you buy the camera in Toronto? did you ask the dealer to exchange it for you?

Thanks
Matthew

Nick Weeks · January 30th, 2007, 08:21 PM

It seems like everyone outside the US is having problems with Canon? Am I the only one that notices this trend? It seems like US customers don't have anywhere near as many problems as others, but maybe I'm just overlooking it.

Hopefully you can get your cam fixed... I'd hate to be without a camera for that long when its such a simple problem. Was the hot pixel in a really noticeable place?

Matthew Nayman · January 30th, 2007, 08:52 PM

Pretty much dead centre showing up at 1/24 and 3db gain. Not cool.

As for the dealer, VISTEK has always been good to me. It occured after 2 months of owning the cam, so it was a little late for a refund.

Stu Siegal · January 30th, 2007, 09:17 PM

Glad to hear it's going to be fixed, please post after your sit-down with Canon.

January 30th, 2007, 06:08 PM	#1
Matthew Nayman Major Player Join Date: Feb 2005 Location: Toronto Posts: 917	Customer 'service' For those of you who followed my saga, I had a hot pixel which went in for repair and came back unfixed. It took me two weeks to convince Canon something was wrong (thanks to a very helpful David M.) and I sent my camera back in. Today I found out they completed the work order AGAIN without fixing the problem, saying they couldn't reproduce the problem. FINALLY I spoke to a human being, and I get to go into Canon's Missisauga service center tommorow and sit down with a technician and show him the problem and have him fix it for me, right before my eyes (most likely have him replace the CCD block). Regardless of whether or not I actually get to watch the repair (I honestly doubt it), Finally my camera should be fixed... almost 1 1/2 months after I brought it in the first time.

January 30th, 2007, 08:19 PM	#2
Matthew Amirkhani Major Player Join Date: Jan 2007 Location: Toronto, Canada Posts: 279	HI Matthew, Where and how long ago did you buy the camera in Toronto? did you ask the dealer to exchange it for you? Thanks Matthew

January 30th, 2007, 08:21 PM	#3
Nick Weeks Major Player Join Date: Jan 2006 Location: Birmingham, AL USA Posts: 722	It seems like everyone outside the US is having problems with Canon? Am I the only one that notices this trend? It seems like US customers don't have anywhere near as many problems as others, but maybe I'm just overlooking it. Hopefully you can get your cam fixed... I'd hate to be without a camera for that long when its such a simple problem. Was the hot pixel in a really noticeable place?

January 30th, 2007, 08:52 PM	#4
Matthew Nayman Major Player Join Date: Feb 2005 Location: Toronto Posts: 917	Pretty much dead centre showing up at 1/24 and 3db gain. Not cool. As for the dealer, VISTEK has always been good to me. It occured after 2 months of owning the cam, so it was a little late for a refund.

January 30th, 2007, 09:17 PM	#5
Stu Siegal Regular Crew Join Date: Nov 2003 Location: Boston Posts: 151	Glad to hear it's going to be fixed, please post after your sit-down with Canon.