Manual Focus Broken, B&H to exchange A1 at DVinfo.net

John Inman · January 24th, 2007, 12:08 PM

My A1 that I purchased less than a month ago is not allowing me to manually focus. I called Canon tech support. We went thru all the settings and could not get manual focus to work. The wanted me to send the camera in for repair. I just got it 12/29/2006. I resisted and they suggested that I contact the dealer about it.

I called B&H customer service and after explaining the situation, they agreed to exchange it. They have sent me an RMA.

I just wanted to let everyone know that B&H has always been a primo dealer in my opinion. I have bought many pro items from them beginning in the early 1980's. I highly recommend them for their great customer service.

Just out of curiousity, has anyone else experienced the problem of manual focus ring not working? IF works flawlessly.

Aanarav Sareen · January 25th, 2007, 10:47 PM

John,

I agree with you! In the past few years, our studio has spent well over $100,000 at B&H and we have not been disappointed once. They even accepted a return when the original manufacturer wasn't willing to do so.

- Aanarav

Brian Ford · March 4th, 2007, 02:36 PM

Quote:

Originally Posted by John Inman

Just out of curiousity, has anyone else experienced the problem of manual focus ring not working? IF works flawlessly.

Hey John,

I got my A1 less than a month ago and I am having the same problem with the manual focus.. I've only used the camera for a couple quick test recordings so far and I'm sure I remember the manual focus working when I was first playing with it, but now it does nothing..

I guess I'll be talking to canon and sending them my camera.. :(

John Inman · March 4th, 2007, 04:37 PM

Brian,

Sorry you're having trouble. I hope your supplier is as good as mine was.
B&H replaced it with no hassle.

Good luck,

John

January 24th, 2007, 12:08 PM	#1
John Inman Major Player Join Date: Aug 2004 Location: Boones Mill, Virginia Posts: 267	Manual Focus Broken, B&H to exchange A1 My A1 that I purchased less than a month ago is not allowing me to manually focus. I called Canon tech support. We went thru all the settings and could not get manual focus to work. The wanted me to send the camera in for repair. I just got it 12/29/2006. I resisted and they suggested that I contact the dealer about it. I called B&H customer service and after explaining the situation, they agreed to exchange it. They have sent me an RMA. I just wanted to let everyone know that B&H has always been a primo dealer in my opinion. I have bought many pro items from them beginning in the early 1980's. I highly recommend them for their great customer service. Just out of curiousity, has anyone else experienced the problem of manual focus ring not working? IF works flawlessly.

January 25th, 2007, 10:47 PM	#2
Aanarav Sareen Regular Crew Join Date: Jan 2005 Location: NJ, US Posts: 183	John, I agree with you! In the past few years, our studio has spent well over $100,000 at B&H and we have not been disappointed once. They even accepted a return when the original manufacturer wasn't willing to do so. - Aanarav __________________ http://www.sareen.tv

March 4th, 2007, 04:37 PM	#4
John Inman Major Player Join Date: Aug 2004 Location: Boones Mill, Virginia Posts: 267	Manual focus Brian, Sorry you're having trouble. I hope your supplier is as good as mine was. B&H replaced it with no hassle. Good luck, John