console 1.1 and win7 x64 at DVinfo.net

Yalon Benhabib · June 24th, 2010, 12:57 PM

Hi all,

Does any one able to run the Console sw under win7 x64 ?
the OS sees the XL-H1 and recognize it - i can grab footage with HDVSplit with no problem but the Console keeps not seeing the camera... any idea any one ?

Thanks !!

Chris Huneycutt · June 30th, 2010, 09:08 AM

Yalon I had similar questions and contacted Canon directly. The following is what I got back:

We appreciate your continued correspondence regarding your XH A1S.

The software is not compatible to the camcorder nor Windows 7. The Canon website does not list the CONSOLE Image Control & Storage Software as an option for the XH A1S. We apologize for any inconvenience this may cause.

Please let us know if we can be of any further assistance with your XH A1S.

Thank you for choosing Canon.

Sincerely,

Robert
Technical Support Representative

Aparantly they do not have plans to upgrade the software either.

Yalon Benhabib · June 30th, 2010, 09:55 AM

Hi Chris,

Thanks for that.

I have an XL-H1 which the Console support - when i had XP installed it worked just fine.
I since upgraded to win7 but didnt try the Console untill a week ago when i found that it would not recognize the camera... even though it is recognized and functional by the operating system itself ( i even control it and grab footage with HDVSplit with no problems).

it seems to me they just stopped maintaining the Console software - i cant see the reason why but it just look like it....

Allan Black · June 30th, 2010, 06:48 PM

It's costs. Canon are now concentrating on their XF series, they'll still service the XHA1 + A1S and keep spares but no updates. They never offered anyway.
Cheers.

June 24th, 2010, 12:57 PM	#1
Yalon Benhabib Regular Crew Join Date: Dec 2007 Location: Nes-Ziona Israel Posts: 26	console 1.1 and win7 x64 Hi all, Does any one able to run the Console sw under win7 x64 ? the OS sees the XL-H1 and recognize it - i can grab footage with HDVSplit with no problem but the Console keeps not seeing the camera... any idea any one ? Thanks !!

June 30th, 2010, 09:08 AM	#2
Chris Huneycutt Tourist Join Date: Jun 2010 Location: Greenville, SC Posts: 2	Canon Console Yalon I had similar questions and contacted Canon directly. The following is what I got back: We appreciate your continued correspondence regarding your XH A1S. The software is not compatible to the camcorder nor Windows 7. The Canon website does not list the CONSOLE Image Control & Storage Software as an option for the XH A1S. We apologize for any inconvenience this may cause. Please let us know if we can be of any further assistance with your XH A1S. Thank you for choosing Canon. Sincerely, Robert Technical Support Representative Aparantly they do not have plans to upgrade the software either.

June 30th, 2010, 06:48 PM	#4
Allan Black Inner Circle Join Date: Sep 2006 Location: Sydney. Posts: 2,927	It's costs. Canon are now concentrating on their XF series, they'll still service the XHA1 + A1S and keep spares but no updates. They never offered anyway. Cheers. __________________ Drink more tap water. On admission at Sydney hospitals more than 5% of day patients are de-hydrated.

June 30th, 2010, 09:55 AM	#3
Yalon Benhabib Regular Crew Join Date: Dec 2007 Location: Nes-Ziona Israel Posts: 26	Hi Chris, Thanks for that. I have an XL-H1 which the Console support - when i had XP installed it worked just fine. I since upgraded to win7 but didnt try the Console untill a week ago when i found that it would not recognize the camera... even though it is recognized and functional by the operating system itself ( i even control it and grab footage with HDVSplit with no problems). it seems to me they just stopped maintaining the Console software - i cant see the reason why but it just look like it....