Camera broke... Can it be fixed? at DVinfo.net

Scott Nelson · December 30th, 2009, 03:21 PM

Ok, so I had a bad run in with the cat and she knocked my camera to the floor and now, Its alittle broken... The Mic mount broke off AND took a chunk of the handle with it.. It was not a bad fall maybe a foot but it snapped what appears to be metal...

Can this be fixed and how much will it set me back?

Scott Nelson · December 30th, 2009, 11:22 PM

I called them and they said to send it in.. Well thats about $50 in shipping just to send it out there..

Anyone know of a way to get an aprox. estimate without having to pony up that cash?

Also, Wasn't the shipping covered to send it out for the recall? If so, Can I bundle these together as one repair?

Don Bloom · December 31st, 2009, 05:54 AM

Canon like all other mfrs service centers need to see the camera before deciding how much it willcost to fix it kinda like getting your car serviced at the dealership. They need to see it before they can give you a number.
As for paying for the shipping it's your camera not theirs so unless there is a special deal being made they aren't going to pay for you to ship your camera to them.
If there is a recall on the camera that's a seperate issue, they fix that for free and ship the camera back to you but you're still responsible to get it to them. As least that's how it works with Sony and JVC and having had service done by both (warrany and non-warranty, recall).

You might want to keep the cat away from your camera after this.

Colin McDonald · December 31st, 2009, 06:33 AM

Quote:

Originally Posted by Scott Nelson

The Mic mount broke off AND took a chunk of the handle with it.. It was not a bad fall maybe a foot but it snapped what appears to be metal...

I don't know if this link for spares is worth pursuing...
http://www.dvinfo.net/forum/canon-xh...arts-sale.html
Was due to have finished on eBay on the 17th but might be worth having a look.

Gord Trenholm · December 31st, 2009, 10:47 AM

That sucks, Scott. If I was you, I would buy a shock mount mic holder that attaches to the hotshoe, and put some duct tape over the hole. I removed the mic holder from mine, as I wanted to get my mic a little further away from the camera motor, and the Rode shock mount that I got also reduces noise from bumps to the camera while filming. I'm sure that you would be talking hundreds of dollars for repair.

Allan Black · December 31st, 2009, 04:35 PM

Scott, that looks to me like an expensive repair, IMO they'd have to replace the whole handle with the onboard mic. It might be easy/cheaper for a local cam repair outfit if you buy the parts. I understand Canon will sell them, put pussy on a diet to defray the cost.

But does the camera still work? Yes, this would make it hard to on sell but consider taping over the hole and using the shoe for an external mic.

Cheers.

Paul W. Hazeltine · January 1st, 2010, 03:53 AM

Would this not be covered by Home Insurance ?

Paul W. H

Bob Hart · January 1st, 2010, 09:40 AM

If the camera is otherwise functional and the expense of the repair horrendous, I might be tempted to test the fit of the broken piece back where it came from and if it has not distorted and fits back tidily, use some metal adhesive to fix it back and no longer use the mike mount.

Scott Nelson · January 1st, 2010, 02:01 PM

I did consider using JB weld on it to fix it, I just don't want it to look bad, Which it wouldn't be too bad..

Allan, Kitty is on a diet, She weighs about 12 pounds so she needs to loose some extra pounds...

Collin, I sent him a message, I hope to hear back from him about the parts.

Dan, Cat will be kept away from the camera, it was an accident that I left it down there and well, She decided to take advantage of it! And I guess I can see that they would need to have the camera to get a good estimate, But it would be nice if they could just tell me the price of the parts...

Chris Hurd · January 1st, 2010, 02:59 PM

I really think you should send it in, Scott -- cameras of this class need to be serviced at least once a year anyway, so you might as well kill two birds with one stone and have the repair and servicing done together.

I'm not clear as to why the $50 shipping charge is an issue. It costs more than that just to put gas in my truck. A yearly trip to factory service -- generally about a $300 expense, with shipping -- is part of the responsibility of owning a $3,000+ camcorder. It's the cost of doing business, and it should pay for itself rather quickly anyway.

Warren Kawamoto · January 1st, 2010, 06:58 PM

I'm just guessing wildly, but the repair looks around $300-$400. Anyone else care to estimate?

Scott Nelson · January 1st, 2010, 10:46 PM

Well, the catch is, Business is really down, Being I do most of my work on the side, I have not been able to do much as of lately... I have not even gotten any calls to do weddings.

So, I can't pay for it out of profits. so, with things being so tight, for me, its just not too fun of an idea to send it in and be told it's going to cost more... It is covered under my insurance, but I have a $500 deductible so that doesn't help any...

Chris Soucy · January 2nd, 2010, 12:05 AM

Listen, if the camera is used for work, still has full functuality and the proceeds of the business will not fund repairs, leave it.

Any business filing tax returns will be factoring in the depreciation of equipment and this is a major one.

Chris's comment above is not to be ignored, however.

Servicing is a necessary financial evil that has to be accepted as a cost of business.

I'm involved with a company which uses a substantial amount of heavy equipment, and boy, you want to see what some of that stuff takes hits on and is simply put back in service if functional, it's all written off against tax.

The camera is just a tool, like anything in your home tool box, treat it as such, heck, it ain't your wife!

(I'll leave it to others to argue about the merits of treating one's spouse better or worse than the contents of one's tool box, tho' I can't remember the last time I oiled my missus, the lawn mower was only last week! - Discuss).

By the time you go to get rid of the camera it wil be worth practically nothing anyway, so it's a zero sum game, you spend the money now and it's still worth nothing.

If paragraph one does it for you, go for it.

CS

Scott Nelson · January 2nd, 2010, 08:29 AM

Well, the only reason why I am not running out and just super gluing it back together is cause I don't want to void any warranty I may have... I do still need to get the grip belt fixed and was going to do that at some point.

And Chris, Do be sure the oil the misses often, other wise she will get queeky...

Chris Soucy · January 3rd, 2010, 02:41 AM

If I could catch her.

Not sure whether she's getting faster or I'm getting slower.

Sure is a heck of a lot less trouble oiling the damn mower, at least it doesn't bite!.

CS

December 30th, 2009, 03:21 PM	#1
Scott Nelson Regular Crew Join Date: Apr 2009 Location: Bloomington, MN Posts: 167	Camera broke... Can it be fixed? Ok, so I had a bad run in with the cat and she knocked my camera to the floor and now, Its alittle broken... The Mic mount broke off AND took a chunk of the handle with it.. It was not a bad fall maybe a foot but it snapped what appears to be metal... Can this be fixed and how much will it set me back? Attached Thumbnails __________________ Canon XH-A1, Rode NTG-2 DIGITAL NOIR PRODUCTIONS

December 30th, 2009, 11:22 PM	#2
Scott Nelson Regular Crew Join Date: Apr 2009 Location: Bloomington, MN Posts: 167	I called them and they said to send it in.. Well thats about $50 in shipping just to send it out there.. Anyone know of a way to get an aprox. estimate without having to pony up that cash? Also, Wasn't the shipping covered to send it out for the recall? If so, Can I bundle these together as one repair? __________________ Canon XH-A1, Rode NTG-2 DIGITAL NOIR PRODUCTIONS

December 31st, 2009, 05:54 AM	#3
Don Bloom Inner Circle Join Date: Jan 2003 Location: Chicago, IL Posts: 6,609	Canon like all other mfrs service centers need to see the camera before deciding how much it willcost to fix it kinda like getting your car serviced at the dealership. They need to see it before they can give you a number. As for paying for the shipping it's your camera not theirs so unless there is a special deal being made they aren't going to pay for you to ship your camera to them. If there is a recall on the camera that's a seperate issue, they fix that for free and ship the camera back to you but you're still responsible to get it to them. As least that's how it works with Sony and JVC and having had service done by both (warrany and non-warranty, recall). You might want to keep the cat away from your camera after this. __________________ What do I know? I'm just a video-O-grafer. Don

December 31st, 2009, 04:35 PM	#6
Allan Black Inner Circle Join Date: Sep 2006 Location: Sydney. Posts: 2,927	Scott, that looks to me like an expensive repair, IMO they'd have to replace the whole handle with the onboard mic. It might be easy/cheaper for a local cam repair outfit if you buy the parts. I understand Canon will sell them, put pussy on a diet to defray the cost. But does the camera still work? Yes, this would make it hard to on sell but consider taping over the hole and using the shoe for an external mic. Cheers. __________________ Drink more tap water. On admission at Sydney hospitals more than 5% of day patients are de-hydrated.

January 1st, 2010, 02:01 PM	#9
Scott Nelson Regular Crew Join Date: Apr 2009 Location: Bloomington, MN Posts: 167	I did consider using JB weld on it to fix it, I just don't want it to look bad, Which it wouldn't be too bad.. Allan, Kitty is on a diet, She weighs about 12 pounds so she needs to loose some extra pounds... Collin, I sent him a message, I hope to hear back from him about the parts. Dan, Cat will be kept away from the camera, it was an accident that I left it down there and well, She decided to take advantage of it! And I guess I can see that they would need to have the camera to get a good estimate, But it would be nice if they could just tell me the price of the parts... __________________ Canon XH-A1, Rode NTG-2 DIGITAL NOIR PRODUCTIONS

December 31st, 2009, 10:47 AM	#5
Gord Trenholm New Boot Join Date: Aug 2008 Location: Jasper, Alberta, Canada Posts: 7	That sucks, Scott. If I was you, I would buy a shock mount mic holder that attaches to the hotshoe, and put some duct tape over the hole. I removed the mic holder from mine, as I wanted to get my mic a little further away from the camera motor, and the Rode shock mount that I got also reduces noise from bumps to the camera while filming. I'm sure that you would be talking hundreds of dollars for repair.

January 1st, 2010, 03:53 AM	#7
Paul W. Hazeltine Regular Crew Join Date: Apr 2008 Location: West Kent UK Posts: 26	Would this not be covered by Home Insurance ? Paul W. H

January 1st, 2010, 09:40 AM	#8
Bob Hart Inner Circle Join Date: Dec 2003 Location: PERTH. W.A. AUSTRALIA. Posts: 4,476	If the camera is otherwise functional and the expense of the repair horrendous, I might be tempted to test the fit of the broken piece back where it came from and if it has not distorted and fits back tidily, use some metal adhesive to fix it back and no longer use the mike mount.

January 1st, 2010, 02:59 PM	#10
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	I really think you should send it in, Scott -- cameras of this class need to be serviced at least once a year anyway, so you might as well kill two birds with one stone and have the repair and servicing done together. I'm not clear as to why the $50 shipping charge is an issue. It costs more than that just to put gas in my truck. A yearly trip to factory service -- generally about a $300 expense, with shipping -- is part of the responsibility of owning a $3,000+ camcorder. It's the cost of doing business, and it should pay for itself rather quickly anyway. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

January 1st, 2010, 06:58 PM	#11
Warren Kawamoto Trustee Join Date: Nov 2006 Location: Honolulu, HI Posts: 1,435	I'm just guessing wildly, but the repair looks around $300-$400. Anyone else care to estimate?

January 1st, 2010, 10:46 PM	#12
Scott Nelson Regular Crew Join Date: Apr 2009 Location: Bloomington, MN Posts: 167	Well, the catch is, Business is really down, Being I do most of my work on the side, I have not been able to do much as of lately... I have not even gotten any calls to do weddings. So, I can't pay for it out of profits. so, with things being so tight, for me, its just not too fun of an idea to send it in and be told it's going to cost more... It is covered under my insurance, but I have a $500 deductible so that doesn't help any... __________________ Canon XH-A1, Rode NTG-2 DIGITAL NOIR PRODUCTIONS

January 2nd, 2010, 12:05 AM	#13
Chris Soucy Inner Circle Join Date: Feb 2007 Location: Fairfield, Dunedin, New Zealand Posts: 3,689 Images: 18	Hi Scott.............. Listen, if the camera is used for work, still has full functuality and the proceeds of the business will not fund repairs, leave it. Any business filing tax returns will be factoring in the depreciation of equipment and this is a major one. Chris's comment above is not to be ignored, however. Servicing is a necessary financial evil that has to be accepted as a cost of business. I'm involved with a company which uses a substantial amount of heavy equipment, and boy, you want to see what some of that stuff takes hits on and is simply put back in service if functional, it's all written off against tax. The camera is just a tool, like anything in your home tool box, treat it as such, heck, it ain't your wife! (I'll leave it to others to argue about the merits of treating one's spouse better or worse than the contents of one's tool box, tho' I can't remember the last time I oiled my missus, the lawn mower was only last week! - Discuss). By the time you go to get rid of the camera it wil be worth practically nothing anyway, so it's a zero sum game, you spend the money now and it's still worth nothing. If paragraph one does it for you, go for it. CS

January 2nd, 2010, 08:29 AM	#14
Scott Nelson Regular Crew Join Date: Apr 2009 Location: Bloomington, MN Posts: 167	Well, the only reason why I am not running out and just super gluing it back together is cause I don't want to void any warranty I may have... I do still need to get the grip belt fixed and was going to do that at some point. And Chris, Do be sure the oil the misses often, other wise she will get queeky... __________________ Canon XH-A1, Rode NTG-2 DIGITAL NOIR PRODUCTIONS

January 3rd, 2010, 02:41 AM	#15
Chris Soucy Inner Circle Join Date: Feb 2007 Location: Fairfield, Dunedin, New Zealand Posts: 3,689 Images: 18	I would................. If I could catch her. Not sure whether she's getting faster or I'm getting slower. Sure is a heck of a lot less trouble oiling the damn mower, at least it doesn't bite!. CS