Notice from Canon regarding XH Series handgrip (XH A1 / A1S / G1 / G1S)

Kevin Myhre · December 22nd, 2009, 09:45 PM

I checked here in the states for the nearest repair place and it came up with California or New Jersey. I'm with you I'm guessing the cost of shipping it would be to much to make it worth it. I might call to see if there is anyplace closer to Minnesota that could fix it seeing I'd hate to have it break while shooting and have the camera damaged

Robert M Wright · December 30th, 2009, 10:54 PM

Maybe we could just round up all the A1s in MN and ship em in a crate. :)

Scott Nelson · December 30th, 2009, 11:23 PM

I am up for that! Sheesh! Thats alot of cash to send in one camera, and they want it insured and tracked and a whole lot of costly things... I would much rather get a flat rate box from USPS and send it like that!

Kevin Myhre · December 31st, 2009, 12:36 AM

yeah that would be nice. it would be even better if they had a place closer that could fix them. too bad they won't pay for shipping to get it fixed. I do a lot of hand held shooting and now I'm kind of worried about the thing breaking but really don't want to spend the money to ship it to them. We should check to see if there is anything else we could do. Maybe they could just send us the piece

Steven Swanson · December 31st, 2009, 10:33 PM

Are you having to pay to ship yours in? I contacted canon's customer support (web chat) and they started a work order for me and emailed me a shipping label, standard shipping via UPS I believe. I sent my XH A1 in the week of December 14th (forgot what day exactly) and they revived it on the 22nd. They finished it up yesterday and send it back via Fedex priority overnight and I got it this morning. It didnt cost me anything since I already had a box and some packing peanuts.

It also looks like they did a maintenance check on it and aligned the tape transport on it. I'm also in Arkansas and they had it shipped to New Jersey.

Kevin Myhre · January 1st, 2010, 12:58 AM

I'll have to contact them. If it's free shipping I can do without my camera for a little while if it doesn't cost me anything to ship it

Robert M Wright · January 1st, 2010, 03:33 AM

Maybe I should hurry up and shoot a bunch of tapes, so maybe I can get a nice free head cleaning? All kidding aside, that really is the kind of going the extra mile sort of customer care that will definitely help make sure I don't overlook Canon when it comes time to shop for a camcorder. I sure hope they come out with a 3-1/3" CMOS AVCHD camcorder this spring, that's as much a nice little leap forward for AVCHD cams, as the XH-A1 was for HDV cams a few years back, when it was introduced.

Kevin Myhre · January 4th, 2010, 02:43 PM

I just got off the phone with Canon. Guess I shouldn't have jumped to conclusions that I'd have to pay to ship it to them. They'll be sending me shipping instructions and a shipping label so all I have to do is find a box. They said it normally takes about a week and a half to two weeks to get done.

Kevin Currie · January 4th, 2010, 03:10 PM

Maybe I jumped to conclusions too. I'm going to have another look and see if Canon Canada is as nice. The guy I talked to on the phone didn't have a clue as to what was going on.

Ken Wozniak · January 18th, 2010, 10:43 AM

I contacted Canon about the recall, but all I got was the box for shipping it back. I called them again, and they said they would send me a pre-paid shipper label. Maybe someone forgot to include it with the box when they shipped it, or maybe I accidentally threw it away.

Regardless, they are covering shipping for the recall.

Matthew Amirkhani · January 28th, 2010, 08:03 PM

Hi All,

I dropped off my XHA1 this morning at the Canon Canada in Toronto and they agreed to change the handgrip for me free of charge. I should have it next week.
Will keep you guys posted.

Matthew

Matthew Amirkhani · February 2nd, 2010, 08:14 PM

Hi All,

Just to let you all know that I picked up my XHA1 yeasterday from Canon here in Toronto and did replace the hand grip part to a new durable one.
Great thanks to Mike and Nike at Canon Canada.

Matthew

Hameed Aabid · April 13th, 2010, 11:07 PM

Quote:

Originally Posted by Joel Peregrine

2. If the seventh digit of the serial number is 2 or higher.

Phewwww. Not that they would have fixed mine, as I ordered mine from an onlineshop and they imported it from HK.

Sherman Bahr · May 20th, 2013, 08:36 PM

Interesting, as a tech that works on these camcorders on a daily basis it's pretty rear to get one of these in with that area of the camera damaged unless it's been dropped.

David Jenkinson · February 26th, 2016, 07:42 AM

Hello,

I realise this is a very old thread, but thought I might mention that I' recently bought an XH A1S that had a broken handgrip bracket. I ordered a spare part from H Lehmann (UK) for about £25, which arrived after a couple of days. Removing the old cover and replacing it was a relatively straightforward affair, the only tricky bit being refitting the tape mechanism cover on the new part, but all in took about an hour and was achievable with one screwdriver and a little patience!

cheers

Dave

December 30th, 2009, 11:23 PM	#18
Scott Nelson Regular Crew Join Date: Apr 2009 Location: Bloomington, MN Posts: 167	I am up for that! Sheesh! Thats alot of cash to send in one camera, and they want it insured and tracked and a whole lot of costly things... I would much rather get a flat rate box from USPS and send it like that! __________________ Canon XH-A1, Rode NTG-2 DIGITAL NOIR PRODUCTIONS

January 18th, 2010, 10:43 AM	#25
Ken Wozniak Regular Crew Join Date: May 2007 Location: South Bend, IN Posts: 179	Free shipping for recall I contacted Canon about the recall, but all I got was the box for shipping it back. I called them again, and they said they would send me a pre-paid shipper label. Maybe someone forgot to include it with the box when they shipped it, or maybe I accidentally threw it away. Regardless, they are covering shipping for the recall. __________________ Woz

January 28th, 2010, 08:03 PM	#26
Matthew Amirkhani Major Player Join Date: Jan 2007 Location: Toronto, Canada Posts: 279	Hi All, I dropped off my XHA1 this morning at the Canon Canada in Toronto and they agreed to change the handgrip for me free of charge. I should have it next week. Will keep you guys posted. Matthew __________________ Canon XHA1, Brevis 35mm, Manfrotto 028,501,Vegas Pro 10e

February 2nd, 2010, 08:14 PM	#27
Matthew Amirkhani Major Player Join Date: Jan 2007 Location: Toronto, Canada Posts: 279	Hi All, Just to let you all know that I picked up my XHA1 yeasterday from Canon here in Toronto and did replace the hand grip part to a new durable one. Great thanks to Mike and Nike at Canon Canada. Matthew __________________ Canon XHA1, Brevis 35mm, Manfrotto 028,501,Vegas Pro 10e

May 20th, 2013, 08:36 PM	#29
Sherman Bahr Regular Crew Join Date: Dec 2011 Location: Newbury Park CA Posts: 53	Re: Notice from Canon regarding XH Series handgrip (XH A1 / A1S / G1 / G1S) Interesting, as a tech that works on these camcorders on a daily basis it's pretty rear to get one of these in with that area of the camera damaged unless it's been dropped.

December 22nd, 2009, 09:45 PM	#16
Kevin Myhre Regular Crew Join Date: Nov 2006 Location: Rochester MN Posts: 68	I checked here in the states for the nearest repair place and it came up with California or New Jersey. I'm with you I'm guessing the cost of shipping it would be to much to make it worth it. I might call to see if there is anyplace closer to Minnesota that could fix it seeing I'd hate to have it break while shooting and have the camera damaged

December 30th, 2009, 10:54 PM	#17
Robert M Wright Inner Circle Join Date: Jan 2006 Location: Minnesota (USA) Posts: 2,171	Maybe we could just round up all the A1s in MN and ship em in a crate. :)

December 31st, 2009, 12:36 AM	#19
Kevin Myhre Regular Crew Join Date: Nov 2006 Location: Rochester MN Posts: 68	yeah that would be nice. it would be even better if they had a place closer that could fix them. too bad they won't pay for shipping to get it fixed. I do a lot of hand held shooting and now I'm kind of worried about the thing breaking but really don't want to spend the money to ship it to them. We should check to see if there is anything else we could do. Maybe they could just send us the piece

December 31st, 2009, 10:33 PM	#20
Steven Swanson New Boot Join Date: May 2009 Location: Conway Arkansas Posts: 19	Are you having to pay to ship yours in? I contacted canon's customer support (web chat) and they started a work order for me and emailed me a shipping label, standard shipping via UPS I believe. I sent my XH A1 in the week of December 14th (forgot what day exactly) and they revived it on the 22nd. They finished it up yesterday and send it back via Fedex priority overnight and I got it this morning. It didnt cost me anything since I already had a box and some packing peanuts. It also looks like they did a maintenance check on it and aligned the tape transport on it. I'm also in Arkansas and they had it shipped to New Jersey.

January 1st, 2010, 12:58 AM	#21
Kevin Myhre Regular Crew Join Date: Nov 2006 Location: Rochester MN Posts: 68	I'll have to contact them. If it's free shipping I can do without my camera for a little while if it doesn't cost me anything to ship it

January 1st, 2010, 03:33 AM	#22
Robert M Wright Inner Circle Join Date: Jan 2006 Location: Minnesota (USA) Posts: 2,171	Maybe I should hurry up and shoot a bunch of tapes, so maybe I can get a nice free head cleaning? All kidding aside, that really is the kind of going the extra mile sort of customer care that will definitely help make sure I don't overlook Canon when it comes time to shop for a camcorder. I sure hope they come out with a 3-1/3" CMOS AVCHD camcorder this spring, that's as much a nice little leap forward for AVCHD cams, as the XH-A1 was for HDV cams a few years back, when it was introduced.

January 4th, 2010, 02:43 PM	#23
Kevin Myhre Regular Crew Join Date: Nov 2006 Location: Rochester MN Posts: 68	I just got off the phone with Canon. Guess I shouldn't have jumped to conclusions that I'd have to pay to ship it to them. They'll be sending me shipping instructions and a shipping label so all I have to do is find a box. They said it normally takes about a week and a half to two weeks to get done.

January 4th, 2010, 03:10 PM	#24
Kevin Currie Regular Crew Join Date: Dec 2009 Location: Calgary, Canada Posts: 85	Maybe I jumped to conclusions too. I'm going to have another look and see if Canon Canada is as nice. The guy I talked to on the phone didn't have a clue as to what was going on.

February 26th, 2016, 07:42 AM	#30
David Jenkinson New Boot Join Date: Oct 2015 Location: Glasgow, Scotland Posts: 17	Re: Notice from Canon regarding XH Series handgrip (XH A1 / A1S / G1 / G1S) Hello, I realise this is a very old thread, but thought I might mention that I' recently bought an XH A1S that had a broken handgrip bracket. I ordered a spare part from H Lehmann (UK) for about £25, which arrived after a couple of days. Removing the old cover and replacing it was a relatively straightforward affair, the only tricky bit being refitting the tape mechanism cover on the new part, but all in took about an hour and was achievable with one screwdriver and a little patience! cheers Dave