Broke my headphone socket! at DVinfo.net

Sy Angelis · June 8th, 2008, 12:41 PM

I managed to step on the headphone cable whilst it was plugged into the XHA1 today. The plastic bit inside the socket is broken and I now can't hear anything when i pludg teh headphones in.
:(

Is it a quick and simple fix or am I looking at lots of $$$$ ?

Thanks

Chris Hurd · June 8th, 2008, 03:10 PM

Send it to Canon factory service (in London, I believe). There will be a repair charge, but it's not going to break you.

Richard Gooderick · June 8th, 2008, 03:32 PM

Yes, it's just outside London. It will take a couple of weeks for them to turn it round. I hope you don't need it in a hurry.

Chris Soucy · June 8th, 2008, 04:47 PM

If you actually front up to Canon Service in North London and throw yourself on the mercy of the receptionist, you'd be suprised at what might happen - worked for me on a couple of occasions.

Bugger of a place to get to on public transport tho' (luckily, I drove).

CS

Ian Wright · June 9th, 2008, 01:12 AM

Presumably you should call them first to log it in and get a reference number. My XH should arrive in London on Tuesday to have its firewire port repaired.

It would be interesting to find out which of our 2 cameras come back first!

Ian
www.festivalpreviews.com

Jan Luethje · June 9th, 2008, 06:38 AM

Had the same issue one year ago. Canon (Germany) fixed it for free (warranty), but they told me, I would have cost about 140€. After that experience I made myself a short adapter cable, fixed on the camera's handheld. Never happened again, just had to fix the cable a couple of times.

Howard Wilczynski · June 9th, 2008, 07:11 AM

I did the same thing (a year ago) when my camera was only a month old. They charged me $250 to fix it. They knew it was not a warranty issue. This was at the Irvine, California repair center.

I now use a double connector with an angled input so if I do it again, just the connector will separate from the angled one.

Richard Gooderick · June 9th, 2008, 09:31 AM

Howard
Is there any chance that you could link to one of these connectors somewhere on the web or provide a photo.
I can't visualise it.

Howard Wilczynski · June 9th, 2008, 09:26 PM

Here is a picture, I got it at a local electronics store.

Sy Angelis · June 10th, 2008, 04:32 AM

Thanks for the info everyone.

Dropped it off at the North london branch yesterday morning. Hopefully will ahve it back early next week. No idea as to cost yet.

I'll look into the adaper as well.

Annie Haycock · June 10th, 2008, 11:18 AM

I think I got my elbow joint from a small electronics shop in Cardigan, but you can probably get them from www.keene.co.uk, and Maplin. I had one for the lanc too, though 2.5mm joints are more difficult to come by.

Sy Angelis · June 14th, 2008, 04:32 PM

The camera was ready on thursday and I picked it up yesterday afternoon.

Cost.... £151.

That'll teach me to look where I walk in future!!!

Howard Wilczynski · June 14th, 2008, 07:18 PM

Sure taught me a lesson too. This is why I got the angle adapter. I figure if I did do it again, there would be little or no damage if it worked correctly as I planned.

Ian Wright · June 22nd, 2008, 09:56 AM

I'm getting mine back from London, firewire repair, tomorrow - 9 business days. Apparently the Grand Prix meant that a lot of their technicians were there, presumably working, delaying my repair.

Ian
http://www.festivalpreviews.com

Guy Shaddock · June 22nd, 2008, 10:25 AM

Is this weakness unique to the XH-A1? Is it because the green plastic insulator is too small? It is questionable that it is an owner fault or a design flaw considering the number of people that have had this part break.
I have one of the right angle adapters but I am not quite sure how it helps prevent the breakage (since it has not happened to me YET!

June 8th, 2008, 12:41 PM	#1
Sy Angelis New Boot Join Date: Jun 2007 Location: London, UK Posts: 5	Broke my headphone socket! I managed to step on the headphone cable whilst it was plugged into the XHA1 today. The plastic bit inside the socket is broken and I now can't hear anything when i pludg teh headphones in. :( Is it a quick and simple fix or am I looking at lots of $$$$ ? Thanks

June 8th, 2008, 03:10 PM	#2
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	Send it to Canon factory service (in London, I believe). There will be a repair charge, but it's not going to break you. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

June 8th, 2008, 03:32 PM	#3
Richard Gooderick Major Player Join Date: Oct 2007 Location: London, UK Posts: 795	Yes, it's just outside London. It will take a couple of weeks for them to turn it round. I hope you don't need it in a hurry. __________________ http://www.gooderick.com

June 8th, 2008, 04:47 PM	#4
Chris Soucy Inner Circle Join Date: Feb 2007 Location: Fairfield, Dunedin, New Zealand Posts: 3,691 Images: 18	Hi Sy............. If you actually front up to Canon Service in North London and throw yourself on the mercy of the receptionist, you'd be suprised at what might happen - worked for me on a couple of occasions. Bugger of a place to get to on public transport tho' (luckily, I drove). CS

June 9th, 2008, 07:11 AM	#7
Howard Wilczynski Regular Crew Join Date: Mar 2007 Location: Canyon Country, CA Posts: 71	I did the same thing (a year ago) when my camera was only a month old. They charged me $250 to fix it. They knew it was not a warranty issue. This was at the Irvine, California repair center. I now use a double connector with an angled input so if I do it again, just the connector will separate from the angled one. Last edited by Howard Wilczynski; June 9th, 2008 at 07:45 AM.

June 9th, 2008, 01:12 AM	#5
Ian Wright Regular Crew Join Date: Apr 2008 Location: Edinburgh UK Posts: 94	Presumably you should call them first to log it in and get a reference number. My XH should arrive in London on Tuesday to have its firewire port repaired. It would be interesting to find out which of our 2 cameras come back first! Ian www.festivalpreviews.com

June 9th, 2008, 06:38 AM	#6
Jan Luethje Regular Crew Join Date: Feb 2007 Location: Berlin, Germany Posts: 89	Had the same issue one year ago. Canon (Germany) fixed it for free (warranty), but they told me, I would have cost about 140€. After that experience I made myself a short adapter cable, fixed on the camera's handheld. Never happened again, just had to fix the cable a couple of times.

June 9th, 2008, 09:31 AM	#8
Richard Gooderick Major Player Join Date: Oct 2007 Location: London, UK Posts: 795	Howard Is there any chance that you could link to one of these connectors somewhere on the web or provide a photo. I can't visualise it. __________________ http://www.gooderick.com

June 9th, 2008, 09:26 PM	#9
Howard Wilczynski Regular Crew Join Date: Mar 2007 Location: Canyon Country, CA Posts: 71	Here is a picture, I got it at a local electronics store. Attached Thumbnails

June 10th, 2008, 04:32 AM	#10
Sy Angelis New Boot Join Date: Jun 2007 Location: London, UK Posts: 5	Thanks for the info everyone. Dropped it off at the North london branch yesterday morning. Hopefully will ahve it back early next week. No idea as to cost yet. I'll look into the adaper as well.

June 10th, 2008, 11:18 AM	#11
Annie Haycock Major Player Join Date: Dec 2007 Location: Pembrokeshire, Wales Posts: 734	I think I got my elbow joint from a small electronics shop in Cardigan, but you can probably get them from www.keene.co.uk, and Maplin. I had one for the lanc too, though 2.5mm joints are more difficult to come by. __________________ Canon XH A1; Canon XF100; Nikon D800

June 14th, 2008, 04:32 PM	#12
Sy Angelis New Boot Join Date: Jun 2007 Location: London, UK Posts: 5	The camera was ready on thursday and I picked it up yesterday afternoon. Cost.... £151. That'll teach me to look where I walk in future!!!

June 14th, 2008, 07:18 PM	#13
Howard Wilczynski Regular Crew Join Date: Mar 2007 Location: Canyon Country, CA Posts: 71	Sure taught me a lesson too. This is why I got the angle adapter. I figure if I did do it again, there would be little or no damage if it worked correctly as I planned.

June 22nd, 2008, 09:56 AM	#14
Ian Wright Regular Crew Join Date: Apr 2008 Location: Edinburgh UK Posts: 94	I'm getting mine back from London, firewire repair, tomorrow - 9 business days. Apparently the Grand Prix meant that a lot of their technicians were there, presumably working, delaying my repair. Ian http://www.festivalpreviews.com

June 22nd, 2008, 10:25 AM	#15
Guy Shaddock Regular Crew Join Date: Apr 2004 Location: Vancouver, BC Posts: 131	Is this weakness unique to the XH-A1? Is it because the green plastic insulator is too small? It is questionable that it is an owner fault or a design flaw considering the number of people that have had this part break. I have one of the right angle adapters but I am not quite sure how it helps prevent the breakage (since it has not happened to me YET!