Canon Service issue : missing hotshoe at DVinfo.net

Nathan Quattrini · May 31st, 2008, 10:34 PM

So i had sent my camera out to get the handle control plate replaced (it was faulty and the buttons didn't depress) and got it back within 7 days. Pretty impressive. I haven`t had to use it until this weekend. When I took it out I noticed the hot shoe is missing. They never put it back on after disassembling and reassembling the control handle. Now I'm out of luck for my shoot tomorrow with no where to hold my lav receiver. Big question is....are they going to make me send it back to them again to put it back on ? Or is it something they can send me and I can snap on? I'm likely going to have my pay docked for not having clean audio, and I know they won;t reimburse that, but are they going to torture me more and make me lose another week with no camera?

Bill Busby · June 1st, 2008, 03:45 AM

You could have at least simply velcro'd the receiver to the battery compartment door temporarily until Canon get's it's act together.

Btw, that's appalling what they did, or did not do.

Doug Davis · June 2nd, 2008, 04:13 PM

You can probably just clip the Lav receiever on the handle... I do that sometime if I'm in a rush...

May 31st, 2008, 10:34 PM	#1
Nathan Quattrini Major Player Join Date: Jan 2007 Location: Warwick, Rhode Island Posts: 740	Canon Service issue : missing hotshoe So i had sent my camera out to get the handle control plate replaced (it was faulty and the buttons didn't depress) and got it back within 7 days. Pretty impressive. I haven`t had to use it until this weekend. When I took it out I noticed the hot shoe is missing. They never put it back on after disassembling and reassembling the control handle. Now I'm out of luck for my shoot tomorrow with no where to hold my lav receiver. Big question is....are they going to make me send it back to them again to put it back on ? Or is it something they can send me and I can snap on? I'm likely going to have my pay docked for not having clean audio, and I know they won;t reimburse that, but are they going to torture me more and make me lose another week with no camera? __________________ Cinematography Site

June 2nd, 2008, 04:13 PM	#3
Doug Davis Major Player Join Date: Dec 2006 Location: Birmingham Alabama Posts: 259	You can probably just clip the Lav receiever on the handle... I do that sometime if I'm in a rush... __________________ "The only thing the camera sees is light..." http://www.GoWildOlive.com

June 1st, 2008, 03:45 AM	#2
Bill Busby Major Player Join Date: Dec 2006 Location: Los Angeles, CA Posts: 959	You could have at least simply velcro'd the receiver to the battery compartment door temporarily until Canon get's it's act together. Btw, that's appalling what they did, or did not do.