Sending the A! for service

Nathan Quattrini · April 18th, 2008, 07:26 AM

My play button on the top handle doesn`t 'push' like the rest of the buttons. It still functions but doesn`t move up and down. I want to send it in for repair (I believe there a standard one year warranty) but am unsure how to go about it. What is the safest way to mail it? Will they cover shipping? How long does it usually take to get service and the camera back in hands?

Tripp Woelfel · April 18th, 2008, 07:42 AM

I've not sent my A1 for service but did have a dead power supply on my HV10 which required service. I assume the process is the same for both cams.

My experience was quite good. After going to the Canon site to fill out a service request, I packed the cam up in it's original box and sent it, insured, to their service facility in New Jersey at my cost.

The Canon service Web site will update status on the repair, however with no update for my unit after a week (which was how long they said mine would take) I called them to inquire. The rep was helpful and found out that they were waiting on parts and said it should take another couple of days. Three days later I received an email saying that it was shipped.

Total turnaround time was two weeks and the HV10 was fully repaired. I would expect your service experience to be similar.

Hope that helps.

Alain Mayo · April 18th, 2008, 11:40 AM

The first time I sent my cam I paid for the shipping, the second time they paid for it, but I'm pretty sure if you ask a service rep they will pay for it.

Pete Bauer · April 18th, 2008, 12:54 PM

I'm also curious if people who sent their camera to service in the original box receive the camera back in the same box, or at least an identical retail box?

Michael DAmbrose · April 18th, 2008, 01:27 PM

2 years ago, I sent in an Optura 50 in the retail box and it was returned in same box.

Jose Ortiz · April 18th, 2008, 08:34 PM

Quote:

Originally Posted by Pete Bauer

I'm also curious if people who sent their camera to service in the original box receive the camera back in the same box, or at least an identical retail box?

No, they are going to tell you that you should not send any item of the camera and that is including the original box. Since they already told me I sent mine with the with a another regular box but with the lens cap to protect the camera lens. And guest what? I received the camera back without the cap.
If you talk with the camera repair center they are going to warning you.
They sent me a new replacement because I specify in the repair service form that the cap was included with the camera.

The box that they used it was similar size to the original A1

April 18th, 2008, 07:26 AM	#1
Nathan Quattrini Major Player Join Date: Jan 2007 Location: Warwick, Rhode Island Posts: 740	Sending the A! for service - your experiences? My play button on the top handle doesn`t 'push' like the rest of the buttons. It still functions but doesn`t move up and down. I want to send it in for repair (I believe there a standard one year warranty) but am unsure how to go about it. What is the safest way to mail it? Will they cover shipping? How long does it usually take to get service and the camera back in hands? __________________ Cinematography Site

April 18th, 2008, 12:54 PM	#4
Pete Bauer Wrangler Join Date: May 2003 Location: Eagle River, AK Posts: 4,100	I'm also curious if people who sent their camera to service in the original box receive the camera back in the same box, or at least an identical retail box? __________________ Pete Bauer The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. Albert Einstein Trying to solve a DV mystery? You may find the answer behind the SEARCH function ... or be able to join a discussion already in progress!

April 18th, 2008, 07:42 AM	#2
Tripp Woelfel Trustee Join Date: Jan 2008 Location: North Conway, NH Posts: 1,745	I've not sent my A1 for service but did have a dead power supply on my HV10 which required service. I assume the process is the same for both cams. My experience was quite good. After going to the Canon site to fill out a service request, I packed the cam up in it's original box and sent it, insured, to their service facility in New Jersey at my cost. The Canon service Web site will update status on the repair, however with no update for my unit after a week (which was how long they said mine would take) I called them to inquire. The rep was helpful and found out that they were waiting on parts and said it should take another couple of days. Three days later I received an email saying that it was shipped. Total turnaround time was two weeks and the HV10 was fully repaired. I would expect your service experience to be similar. Hope that helps.

April 18th, 2008, 11:40 AM	#3
Alain Mayo Regular Crew Join Date: Nov 2006 Location: Miami, Fl Posts: 81	The first time I sent my cam I paid for the shipping, the second time they paid for it, but I'm pretty sure if you ask a service rep they will pay for it.

April 18th, 2008, 01:27 PM	#5
Michael DAmbrose Regular Crew Join Date: Jul 2005 Location: Middletown, CT Posts: 49	2 years ago, I sent in an Optura 50 in the retail box and it was returned in same box.