Mark on Camera Lens

Vince Hill · February 15th, 2008, 04:46 AM

Ok this is really bothering me so I thought I would seek out some advice
Bought the XHA1 recently and ended up buying a display model partly because the shop concerned originally informed me that they had a new boxed model
Anyway noticed in the shop that the lens of the camera was quite marked/smudged
Asked the shop to clean it which they did, and although one mark did'nt look like it would shift, it did
Yesterday went to clean my filter, which I've always had attached to the lens, and noticed a mark on the lens
Removed the filter, used a Rocket-air blower and the mark was still there
Gentle cleaning will not remove it
Now the mark is very small, about the size of a pinprick
Do I return the camera (its within 14 days of purchase) or simply not worry about it as its unlikely to be noticeable in my final shots?

Thanks for any advice/reassurance
Apologies if I posted in the wrong section

Vince

Allan Black · February 15th, 2008, 05:08 AM

Yes return it, judging by your post you'll worry about it for the life of the camera and look so apologetic you'll never be able to sell it. I'm the same.

Cheers.

Vince Hill · February 15th, 2008, 09:24 AM

Allan
Cheers for the advice - you don't think I'm being too fussy then?
Also do you think the shop will replace??
Regards
Vince

Ger Griffin · February 15th, 2008, 03:07 PM

If they told you that
"its a display model but its perfect"
then you are entitle to a replacement or store credit or a refund - whatever.

If they told you that
"its a display model but it has a little mark on the lens"
then perhaps they have a case.

There is a legal cooling off period from any purchase of 7 days in which you are allowed change your mind and seek a refund. It may be longer in some stores.

Dont let them tell you it doesnt make a difference to the shots.
Do a test.
Push the camera lens focus into macro (if you can, im not sure if you can) and watch that mark appear.

Vince Hill · February 15th, 2008, 04:42 PM

Thanks Ger
originally they told me that they had a new one boxed up and ready to go
then it turned out that the only one in stock had been on display
said it was as new and had'nt been used just that it'd been on display and the packaging had been opened
didn't give me any discount as a display model but reduced some accessories in price
just looked at the lens now in a spotlight and there is a definite mark there
sleeping on it tonight but probably will call them in the morning with a view to getting an exchange
thanks for your help and advice
Vince

Jonathan Shaw · February 15th, 2008, 05:31 PM

Take it back, definately... You've spent a lot of money on the camera why be stressed about it. I'm sure they will just swap it out with Canon.

Jon

Allan Black · February 15th, 2008, 07:24 PM

Quote:

Originally Posted by Vince Hill

Allan
Cheers for the advice - you don't think I'm being too fussy then?
Also do you think the shop will replace??
Regards
Vince

Jeez a nick in the lens! get it back to them pronto; but if they've repped the cam as new be careful, it could have well been out on a job with someone not as careful as all of us. (sic) There might be something else yet to make its presence felt.

Call the manager first with your docket info and arrange a time to see him, not a lackey.

I'd get right to the point and ask for a refund, I've got a feeling they'll run you around asking for a replacement. Go somewhere else.

Don't make it a Monday, Friday or the weekend, bad times in cam shops for refunds these days. Good luck.

Cheers.

Simon Sumner · February 16th, 2008, 01:56 AM

Quote:

Originally Posted by Ger Griffin

There is a legal cooling off period from any purchase of 7 days in which you are allowed change your mind and seek a refund. It may be longer in some stores.
.

Not if the product was bought in-store.

Cooling off periods apply to distance contracts, eg Internet and mail order.

Vince Hill · February 16th, 2008, 02:35 PM

Well the good news is I called the shop today, asked to speak to the shop assistant I dealt with and he wasn't there. Asked to speak to the manager and explained the situation as I've outlined. She agreed immeadiately to order a replacement and I get to pick it up mid week!
She was very helpful and if this happens I will post a reply naming the shop as I will be very pleased with their customer service.

Vince

Trish Kerr · February 16th, 2008, 03:41 PM

that's good news. I would definitely not have felt comfortable with a scratched lens out of the gate after dropping that amount of money.

Congratulations on your new acquisition!

Trish

Vince Hill · February 16th, 2008, 03:51 PM

Thanks Trish
and apologies to everyone for my inability to spell today - see "immediately"!

Jonathan Shaw · February 17th, 2008, 12:04 AM

Glad to hear it has worked out, always good to hear of good customer service.

Jon

February 15th, 2008, 04:46 AM	#1
Vince Hill New Boot Join Date: Feb 2008 Location: UK Posts: 21	Mark on Camera Lens - Should I Return? Ok this is really bothering me so I thought I would seek out some advice Bought the XHA1 recently and ended up buying a display model partly because the shop concerned originally informed me that they had a new boxed model Anyway noticed in the shop that the lens of the camera was quite marked/smudged Asked the shop to clean it which they did, and although one mark did'nt look like it would shift, it did Yesterday went to clean my filter, which I've always had attached to the lens, and noticed a mark on the lens Removed the filter, used a Rocket-air blower and the mark was still there Gentle cleaning will not remove it Now the mark is very small, about the size of a pinprick Do I return the camera (its within 14 days of purchase) or simply not worry about it as its unlikely to be noticeable in my final shots? Thanks for any advice/reassurance Apologies if I posted in the wrong section Vince

February 15th, 2008, 05:31 PM	#6
Jonathan Shaw Major Player Join Date: Nov 2007 Location: Sydney Posts: 552	Take it back, definately... You've spent a lot of money on the camera why be stressed about it. I'm sure they will just swap it out with Canon. Jon __________________ www.ginclearfilm.com www.facebook.com/ginclearfilm

February 17th, 2008, 12:04 AM	#12
Jonathan Shaw Major Player Join Date: Nov 2007 Location: Sydney Posts: 552	Glad to hear it has worked out, always good to hear of good customer service. Jon __________________ www.ginclearfilm.com www.facebook.com/ginclearfilm

February 15th, 2008, 05:08 AM	#2
Allan Black Inner Circle Join Date: Sep 2006 Location: Sydney. Posts: 2,937	Yes return it, judging by your post you'll worry about it for the life of the camera and look so apologetic you'll never be able to sell it. I'm the same. Cheers.

February 15th, 2008, 09:24 AM	#3
Vince Hill New Boot Join Date: Feb 2008 Location: UK Posts: 21	Allan Cheers for the advice - you don't think I'm being too fussy then? Also do you think the shop will replace?? Regards Vince

February 15th, 2008, 03:07 PM	#4
Ger Griffin Major Player Join Date: May 2007 Location: Ireland Posts: 579	If they told you that "its a display model but its perfect" then you are entitle to a replacement or store credit or a refund - whatever. If they told you that "its a display model but it has a little mark on the lens" then perhaps they have a case. There is a legal cooling off period from any purchase of 7 days in which you are allowed change your mind and seek a refund. It may be longer in some stores. Dont let them tell you it doesnt make a difference to the shots. Do a test. Push the camera lens focus into macro (if you can, im not sure if you can) and watch that mark appear.

February 15th, 2008, 04:42 PM	#5
Vince Hill New Boot Join Date: Feb 2008 Location: UK Posts: 21	Thanks Ger originally they told me that they had a new one boxed up and ready to go then it turned out that the only one in stock had been on display said it was as new and had'nt been used just that it'd been on display and the packaging had been opened didn't give me any discount as a display model but reduced some accessories in price just looked at the lens now in a spotlight and there is a definite mark there sleeping on it tonight but probably will call them in the morning with a view to getting an exchange thanks for your help and advice Vince

February 16th, 2008, 02:35 PM	#9
Vince Hill New Boot Join Date: Feb 2008 Location: UK Posts: 21	Well the good news is I called the shop today, asked to speak to the shop assistant I dealt with and he wasn't there. Asked to speak to the manager and explained the situation as I've outlined. She agreed immeadiately to order a replacement and I get to pick it up mid week! She was very helpful and if this happens I will post a reply naming the shop as I will be very pleased with their customer service. Vince

February 16th, 2008, 03:41 PM	#10
Trish Kerr Major Player Join Date: Mar 2007 Location: Canada Posts: 294	that's good news. I would definitely not have felt comfortable with a scratched lens out of the gate after dropping that amount of money. Congratulations on your new acquisition! Trish

February 16th, 2008, 03:51 PM	#11
Vince Hill New Boot Join Date: Feb 2008 Location: UK Posts: 21	Thanks Trish and apologies to everyone for my inability to spell today - see "immediately"!