I broke mine, Service question at DVinfo.net

Clay K. Carson · December 9th, 2007, 09:53 AM

Well, I broke my A1. I was using it with a Firestore for several days and I guess I bumped the firewire connection in the back too many times. This is really a bad design for use with the Firestore. Anyway, I now get intermittent connection through that port. I cannot use the Firestore at all and capturing is tedious.

I need to send it in for repair. Anyone have any experience with a similar repair and can give me an estimate on cost/time?

Clay

Dan Keaton · December 9th, 2007, 10:12 AM

Canon is very responsive, but I do not know the cost of the repair.

Chris Hurd · December 9th, 2007, 10:10 PM

Quote:

Originally Posted by Clay K. Carson

Anyone have any experience with a similar repair and can give me an estimate on cost/time?

The service center can give you that information.

Clay K. Carson · December 15th, 2007, 02:36 PM

I thought you might be interested in how this turned out. I shipped it to Canon on Tuesday. They received it Wednesday and shipped it back to me Friday, no charge. Great service.

Clay

Bill Pryor · December 15th, 2007, 04:20 PM

Fast and free--can't beat that. Thanks for posting the followup.

Steve Wolla · December 15th, 2007, 10:14 PM

which center did it go to? I have had great luck with Irvine

Clay K. Carson · December 16th, 2007, 09:16 AM

I sent it to the New jersey center

Chad Ream · December 16th, 2007, 09:49 AM

I have used the New Jersey center myself and have had nothing but good experience. There response time is one very strong reason to purchase Canon.

Chad

December 9th, 2007, 09:53 AM	#1
Clay K. Carson Regular Crew Join Date: Aug 2007 Location: Little Rock, Ar Posts: 49	I broke mine, Service question Well, I broke my A1. I was using it with a Firestore for several days and I guess I bumped the firewire connection in the back too many times. This is really a bad design for use with the Firestore. Anyway, I now get intermittent connection through that port. I cannot use the Firestore at all and capturing is tedious. I need to send it in for repair. Anyone have any experience with a similar repair and can give me an estimate on cost/time? Clay

December 9th, 2007, 10:12 AM	#2
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Canon is very responsive, but I do not know the cost of the repair. __________________ Dan Keaton Augusta Georgia

December 15th, 2007, 02:36 PM	#4
Clay K. Carson Regular Crew Join Date: Aug 2007 Location: Little Rock, Ar Posts: 49	I thought you might be interested in how this turned out. I shipped it to Canon on Tuesday. They received it Wednesday and shipped it back to me Friday, no charge. Great service. Clay

December 15th, 2007, 04:20 PM	#5
Bill Pryor Contributor Join Date: Jan 2003 Location: Kansas City, MO Posts: 4,449	Fast and free--can't beat that. Thanks for posting the followup.

December 15th, 2007, 10:14 PM	#6
Steve Wolla Major Player Join Date: Nov 2005 Posts: 477	which center did it go to? I have had great luck with Irvine

December 16th, 2007, 09:16 AM	#7
Clay K. Carson Regular Crew Join Date: Aug 2007 Location: Little Rock, Ar Posts: 49	I sent it to the New jersey center

December 16th, 2007, 09:49 AM	#8
Chad Ream Regular Crew Join Date: Feb 2006 Location: Portage, MI Posts: 38	I have used the New Jersey center myself and have had nothing but good experience. There response time is one very strong reason to purchase Canon. Chad