Menu Button Problem at DVinfo.net

Mike Ayotte · March 16th, 2012, 11:13 AM

Has anyone experienced this problem? I was setting up my Canon XF 100 for a shoot yesterday and had hooked up to a Marshall Monitor. I turned the camera & monitor on & everything looked fine, I then pushed on the menu button & nothing happened. I turned the camera & monitor on & off, no luck. I had a second camera & was setting it up when that camera man said he had the first camera working so back on the tripod & sure enough the menu was up but I could not make a selection. I went with the second camera,when we got back from the shoot we looked at the problem camera & the menu button & set selector button were working fine???? We called Canon support & they had no answer except to bring it in & have it checked.

Allan Black · March 17th, 2012, 12:48 AM

I don't have one, but note down all your custom settings, power up with a/c and try pushing the reset button. HTH.

Cheers.

Mike Ayotte · March 19th, 2012, 12:59 PM

I took the camera to the Canon Service Center & they stated they have seen this problem. It mainly happens on cameras with on sceen menu's because of the strain that repeated pushes put on the joint where the LCD meets the camera. They recommend supporting the back of the LCD with your fingers when pushing on the LCD.

Allan Black · March 19th, 2012, 04:56 PM

That's a good idea with all cams .. are they repairing yours under warranty?

Cheers.

Mike Ayotte · March 19th, 2012, 05:15 PM

This was just a one time problem,the camera worked when we got back from the shoot & is working fine now.They did say if it happens again they will take care of it under warranty. One other point you must bring your sales slip with you for warranty work even though the camera was registered the repair facility can not link to this data.

Allan Black · March 19th, 2012, 05:53 PM

Great, if you couldn't get it to work maybe they just 'unstuck' it .. I see Murphys law coming into play :)

Cheers.

March 16th, 2012, 11:13 AM	#1
Mike Ayotte Regular Crew Join Date: Jan 2011 Location: Laguna Woods CA Posts: 53	Menu Button Problem Has anyone experienced this problem? I was setting up my Canon XF 100 for a shoot yesterday and had hooked up to a Marshall Monitor. I turned the camera & monitor on & everything looked fine, I then pushed on the menu button & nothing happened. I turned the camera & monitor on & off, no luck. I had a second camera & was setting it up when that camera man said he had the first camera working so back on the tripod & sure enough the menu was up but I could not make a selection. I went with the second camera,when we got back from the shoot we looked at the problem camera & the menu button & set selector button were working fine???? We called Canon support & they had no answer except to bring it in & have it checked. __________________ Regards Mike

March 17th, 2012, 12:48 AM	#2
Allan Black Inner Circle Join Date: Sep 2006 Location: Sydney. Posts: 2,932	Re: Menu Button Problem I don't have one, but note down all your custom settings, power up with a/c and try pushing the reset button. HTH. Cheers. __________________ Drink more tap water. On admission at Sydney hospitals more than 5% of day patients are de-hydrated.

March 19th, 2012, 12:59 PM	#3
Mike Ayotte Regular Crew Join Date: Jan 2011 Location: Laguna Woods CA Posts: 53	Re: Menu Button Problem I took the camera to the Canon Service Center & they stated they have seen this problem. It mainly happens on cameras with on sceen menu's because of the strain that repeated pushes put on the joint where the LCD meets the camera. They recommend supporting the back of the LCD with your fingers when pushing on the LCD. __________________ Regards Mike

March 19th, 2012, 04:56 PM	#4
Allan Black Inner Circle Join Date: Sep 2006 Location: Sydney. Posts: 2,932	Re: Menu Button Problem That's a good idea with all cams .. are they repairing yours under warranty? Cheers. __________________ Drink more tap water. On admission at Sydney hospitals more than 5% of day patients are de-hydrated.

March 19th, 2012, 05:15 PM	#5
Mike Ayotte Regular Crew Join Date: Jan 2011 Location: Laguna Woods CA Posts: 53	Re: Menu Button Problem This was just a one time problem,the camera worked when we got back from the shoot & is working fine now.They did say if it happens again they will take care of it under warranty. One other point you must bring your sales slip with you for warranty work even though the camera was registered the repair facility can not link to this data. __________________ Regards Mike

March 19th, 2012, 05:53 PM	#6
Allan Black Inner Circle Join Date: Sep 2006 Location: Sydney. Posts: 2,932	Re: Menu Button Problem Great, if you couldn't get it to work maybe they just 'unstuck' it .. I see Murphys law coming into play :) Cheers. __________________ Drink more tap water. On admission at Sydney hospitals more than 5% of day patients are de-hydrated.