Please Report any Aliasing Issues to Canon Support... at DVinfo.net

Tim Polster · December 29th, 2011, 12:56 PM

Hello,

I have another thread active about aliasing issues I am seeing in 720p60 mode. After speaking with the Canon support department they told me they have not heard of this issue.

So I would like to ask if you ever have seen this issue/effect while shooting in 720p mode please call up Canon support and let them know. Basically he said in so many words that if they do not get a lot of reports the chances of it being addressed goes down... But they will start tracking to see if this comes up during support calls.

I have read on this forum that this is sort of a "known" issue with this camera, but it is not on Canon's radar.

Thanks

Robert Schmidt · January 5th, 2012, 09:33 PM

Is this an issue on the FX100, FX300 or both? I am not sure if I have seen this or not. Do you have an example of what this might look like?

Les Wilson · January 5th, 2012, 10:20 PM

This doesn't appear to be the same issue but it's another complaint albeit some claim it was a badly lit scene that was at fault whereas your's is pleasantly lit.
http://www.dvinfo.net/forum/canon-xf...sue-video.html

Tim Polster · January 6th, 2012, 08:09 AM

Robert,

I only have the XF300, so I do not know if it applies to the XF100. The thread is just a few down called 720p60 aliasing issues.

And FWIW (Les), this issue is NOT related to poor lighting or video skills. Please do not associate my technical issue with another. Thank you.

Mikko Topponen · January 9th, 2012, 03:56 AM

Alan Roberts who does the testing for BBC suggests the use of heavy Noise Reduction if shooting 720p. That happens before scaling so it gets rid of aliasing by smoothing the picture before scaling happens. It should work pretty well.

The Canon C300 has the same issue at 720p.

December 29th, 2011, 12:56 PM	#1
Tim Polster Inner Circle Join Date: Dec 2004 Location: Arlington, TX Posts: 2,231	Please Report any Aliasing Issues to Canon Support... Hello, I have another thread active about aliasing issues I am seeing in 720p60 mode. After speaking with the Canon support department they told me they have not heard of this issue. So I would like to ask if you ever have seen this issue/effect while shooting in 720p mode please call up Canon support and let them know. Basically he said in so many words that if they do not get a lot of reports the chances of it being addressed goes down... But they will start tracking to see if this comes up during support calls. I have read on this forum that this is sort of a "known" issue with this camera, but it is not on Canon's radar. Thanks

January 5th, 2012, 09:33 PM	#2
Robert Schmidt New Boot Join Date: Jun 2011 Location: Harvard Ma Posts: 9	Re: Please Report any Aliasing Issues to Canon Support... Is this an issue on the FX100, FX300 or both? I am not sure if I have seen this or not. Do you have an example of what this might look like?

January 5th, 2012, 10:20 PM	#3
Les Wilson Inner Circle Join Date: Jan 2004 Location: Boca Raton, FL Posts: 3,014	Re: Please Report any Aliasing Issues to Canon Support... This doesn't appear to be the same issue but it's another complaint albeit some claim it was a badly lit scene that was at fault whereas your's is pleasantly lit. http://www.dvinfo.net/forum/canon-xf...sue-video.html Last edited by Les Wilson; January 6th, 2012 at 01:11 PM. Reason: clarity this isn't the same problem.

January 6th, 2012, 08:09 AM	#4
Tim Polster Inner Circle Join Date: Dec 2004 Location: Arlington, TX Posts: 2,231	Re: Please Report any Aliasing Issues to Canon Support... Robert, I only have the XF300, so I do not know if it applies to the XF100. The thread is just a few down called 720p60 aliasing issues. And FWIW (Les), this issue is NOT related to poor lighting or video skills. Please do not associate my technical issue with another. Thank you.

January 9th, 2012, 03:56 AM	#5
Mikko Topponen Regular Crew Join Date: Oct 2009 Location: helsinki Posts: 104	Re: Please Report any Aliasing Issues to Canon Support... Alan Roberts who does the testing for BBC suggests the use of heavy Noise Reduction if shooting 720p. That happens before scaling so it gets rid of aliasing by smoothing the picture before scaling happens. It should work pretty well. The Canon C300 has the same issue at 720p.