Intensity Card software update, but does it...

Terence Krueger · May 20th, 2007, 12:22 AM

hmmmmmmmmmmmmm
well, mine dont work. i have a cable called "ultralink" which was like $120cdn.

ill take the cable back monday and try a different one. cant imagine why its so picky.

terence

Roy Colquitt · May 20th, 2007, 07:55 AM

Quote:

Originally Posted by Terence Krueger

hmmmmmmmmmmmmm
well, mine dont work. i have a cable called "ultralink" which was like $120cdn.

ill take the cable back monday and try a different one. cant imagine why its so picky.

terence

As a wise man once said "Cables are cables."

The intensity and the hv20 work just fine together.

I can only imagine that either you have the wrong bm drivers, or you screwed something up (I cant imagine what though, theres not much for you to screw up).

Hehe, just kidding...

Roy Colquitt · May 20th, 2007, 08:30 AM

Quote:

Originally Posted by Derek Green

Those screenshots are exactly what I get: the 1920x1080 for my good cable, and DVI for my bad cable.

That's great information to have. Thanks. I think your idea for creating a list of working vs non-working cables could be very helpful until a real fix comes in the form of a driver revision.

Until we have multiple instances of the same cable model working, we have nothing more than information that particular individual cables work.

Derek, can you add your information; nonworking cables and the length of your VELOCITY? Maybe Terence can add some too.

So:

Working
Brand / Model / Length / Number Reported

Impact Acoustics / VELOCITY / ?M / 1

Non-working
Brand / Model / Length / Number Reported

Impact Acoustics / SONICWAVE / 2M / 1
Phiips / M62809 / 6FT / 1
StarTech / MDMIMM15 / 15FT / 1
ULTRALINK / ? / ? / 1
Monster / ? / ? / 1

Terence Krueger · May 20th, 2007, 10:06 AM

so, the camera in la that was working.. now is not.
nothing was changed other than the camera unplugged and put away, then plugged back in a day or so later.

that was this cable: http://www.newegg.com/product/produc...82E16812189136
he had another cable in a box of unknown origin, which didnt work either.

its possible the cable got damaged, but man, this setup seems way too finiky.

im going to go buy another cable at best buy and see what happens. this is getting annoying though.
the one i have right now is "ultralink matrix 2, 4metre"

terence

Terence Krueger · May 20th, 2007, 10:12 AM

and now mine WORKS.
i just turned the cam off and on again.

actually, no, i also closed my pc case (was left open after installing the card).

this has to be some sort of grounding or impedence issue with the BM card. the cables working/non working is just coincidence or just a tipping point.

time to email black magic and see if these clues are of any use to them.

in any case, im not turning my cam off :-P must play.

terence

Derek Green · May 20th, 2007, 10:23 AM

Working:
Brand / Model / Length / Number Reported

Impact Acoustics / VELOCITY / 5M / 1
-----------------------------------------
Non-working:
Brand / Model / Length / Number Reported

Energy/ A/V Cable / 1M/ 1
Impact Acoustics / SONICWAVE / 2M / 1
Phiips / M62809 / 6FT / 1
StarTech / MDMIMM15 / 15FT / 1
ULTRALINK / ? / ? / 1
Monster / ? / ? / 1

Derek Green · May 20th, 2007, 10:29 AM

Quote:

Originally Posted by Terence Krueger

its possible the cable got damaged, but man, this setup seems way too finiky.

terence

I'm scarred to even touch mine now in case it stops working haha...

Terence Krueger · May 20th, 2007, 10:29 AM

turned cam off, then back on.. and now its "dvi" again.

gonna try re-seating the capture card.

terence

Roy Colquitt · May 20th, 2007, 10:36 AM

Quote:

Originally Posted by Terence Krueger

and now mine WORKS.
i just turned the cam off and on again.

actually, no, i also closed my pc case (was left open after installing the card).

this has to be some sort of grounding or impedence issue with the BM card. the cables working/non working is just coincidence or just a tipping point.

time to email black magic and see if these clues are of any use to them.

in any case, im not turning my cam off :-P must play.

terence

Well, pinch my toes and call me a jelly donut! Mine is working now!

I had tried all kinds of combinations of turning the camera on, off, rebooting with camera on, rebooting with camera off, monitor on, monitor off, monitor connected, monitor disconnected, rebooting while standing on my chair, swinging a cable over my head and singing "La, la, la, la, la, la, la, la, la, means I love you!"

Just now, I tried turning the camera on and off several times, I unplugged and reinserted the cable into the camera, and "wiggled/readjusted" it's seating in the socket.

One or all of these things worked.

Let the head scratching begin.

Terence Krueger · May 20th, 2007, 10:45 AM

ffs.

now which side is the culprit, the cam or the card... grr

Terence Krueger · May 20th, 2007, 02:41 PM

after reading a bit about the hv20 and hdmi issues with another device.. i think i have a notion as to how this all works.

it seems to have something to do with initialization sequences. basically, i have found (so far so good) that you need to turn things on in a certain way.

1: turn on pc
2: connect hdmi cable to pc
3: turn on camera in tape mode
4: connect hdmi cable to camera

this seems to get me in HD mode. my luck it will all go to hell after i post this, but so far, its working. if anyone would like to try and confirm this "always works" id appreciate it.

edit: nevermind :(

terence.

Kristian Lam · May 20th, 2007, 07:17 PM

Hi guys,

Sorry the the lack of postings regarding this issue. I don't come to dvinfo very often (I really should). Thanks to Roy for informing me about his thread.

We've making good progress with compatibility with HV20. The v1.4 update will not enable Intensity to work with HV20. However, we expect to get this up and running with the next driver update.

It's definitely not a cable related issue.

Terence Krueger · May 20th, 2007, 08:07 PM

do you have any idea why its so intermittent? i guess you are thinking its fixable on the intensity end.. thats good :) cause i think canon would be much less responsive.

thanks for looking into this
terence

Kristian Lam · May 20th, 2007, 08:19 PM

Not too sure. I think the EDID negotiation between devices could have been tripped or interrupted by either the cables or the sequence in which devices are powered up / connected. Not an entirely reliable way to get things done though. :)

Roy Colquitt · May 21st, 2007, 12:55 PM

Quote:

Originally Posted by Kristian Lam

We've making good progress with compatibility with HV20. The v1.4 update will not enable Intensity to work with HV20. However, we expect to get this up and running with the next driver update.

Thanks for stopping by and giving us the update, Kristian.

That's encouraging news. I've got to agree with Terence that if Canon had needed to do something, we'd be out of luck. So I guess what's needed now is some patience.

May 20th, 2007, 10:23 AM	#21
Derek Green Regular Crew Join Date: Jan 2006 Location: Vancouver, BC Posts: 62	Updated Working: Brand / Model / Length / Number Reported Impact Acoustics / VELOCITY / 5M / 1 ----------------------------------------- Non-working: Brand / Model / Length / Number Reported Energy/ A/V Cable / 1M/ 1 Impact Acoustics / SONICWAVE / 2M / 1 Phiips / M62809 / 6FT / 1 StarTech / MDMIMM15 / 15FT / 1 ULTRALINK / ? / ? / 1 Monster / ? / ? / 1

May 20th, 2007, 07:17 PM	#27
Kristian Lam Regular Crew Join Date: Sep 2006 Location: Australia Posts: 41	Hi guys, Sorry the the lack of postings regarding this issue. I don't come to dvinfo very often (I really should). Thanks to Roy for informing me about his thread. We've making good progress with compatibility with HV20. The v1.4 update will not enable Intensity to work with HV20. However, we expect to get this up and running with the next driver update. It's definitely not a cable related issue. __________________ Blackmagic Design

May 20th, 2007, 08:19 PM	#29
Kristian Lam Regular Crew Join Date: Sep 2006 Location: Australia Posts: 41	Not too sure. I think the EDID negotiation between devices could have been tripped or interrupted by either the cables or the sequence in which devices are powered up / connected. Not an entirely reliable way to get things done though. :) __________________ Blackmagic Design

May 20th, 2007, 12:22 AM	#16
Terence Krueger Regular Crew Join Date: May 2007 Location: toronto, canada Posts: 65	hmmmmmmmmmmmmm well, mine dont work. i have a cable called "ultralink" which was like $120cdn. ill take the cable back monday and try a different one. cant imagine why its so picky. terence

May 20th, 2007, 10:06 AM	#19
Terence Krueger Regular Crew Join Date: May 2007 Location: toronto, canada Posts: 65	so, the camera in la that was working.. now is not. nothing was changed other than the camera unplugged and put away, then plugged back in a day or so later. that was this cable: http://www.newegg.com/product/produc...82E16812189136 he had another cable in a box of unknown origin, which didnt work either. its possible the cable got damaged, but man, this setup seems way too finiky. im going to go buy another cable at best buy and see what happens. this is getting annoying though. the one i have right now is "ultralink matrix 2, 4metre" terence

May 20th, 2007, 10:12 AM	#20
Terence Krueger Regular Crew Join Date: May 2007 Location: toronto, canada Posts: 65	and now mine WORKS. i just turned the cam off and on again. actually, no, i also closed my pc case (was left open after installing the card). this has to be some sort of grounding or impedence issue with the BM card. the cables working/non working is just coincidence or just a tipping point. time to email black magic and see if these clues are of any use to them. in any case, im not turning my cam off :-P must play. terence

May 20th, 2007, 10:29 AM	#23
Terence Krueger Regular Crew Join Date: May 2007 Location: toronto, canada Posts: 65	turned cam off, then back on.. and now its "dvi" again. gonna try re-seating the capture card. terence

May 20th, 2007, 10:45 AM	#25
Terence Krueger Regular Crew Join Date: May 2007 Location: toronto, canada Posts: 65	ffs. now which side is the culprit, the cam or the card... grr

May 20th, 2007, 02:41 PM	#26
Terence Krueger Regular Crew Join Date: May 2007 Location: toronto, canada Posts: 65	after reading a bit about the hv20 and hdmi issues with another device.. i think i have a notion as to how this all works. it seems to have something to do with initialization sequences. basically, i have found (so far so good) that you need to turn things on in a certain way. 1: turn on pc 2: connect hdmi cable to pc 3: turn on camera in tape mode 4: connect hdmi cable to camera this seems to get me in HD mode. my luck it will all go to hell after i post this, but so far, its working. if anyone would like to try and confirm this "always works" id appreciate it. edit: nevermind :( terence.

May 20th, 2007, 08:07 PM	#28
Terence Krueger Regular Crew Join Date: May 2007 Location: toronto, canada Posts: 65	do you have any idea why its so intermittent? i guess you are thinking its fixable on the intensity end.. thats good :) cause i think canon would be much less responsive. thanks for looking into this terence