a dar line from top to bottom on all the footage I shot with my HV20 at DVinfo.net

Leila Alkadi · April 20th, 2007, 05:40 PM

I've been using my HV20 for almost a month and it has been flawless.

When I videotaped a live conference last night, there was this black line, running from the top to the bottoms, on the left side of the screen. (near the left 1/3 of the scree) It's a thin dark line.

At first, I thoguth it was a bad tape... but I hooked up my
HV20 directly via HDMI to my Sony 52XBR2 LCD monitor.
It was still there. I tried a couple of other HD monitors,
and they all showed the same thing.

I'm sure I'm still withign the return period, since I bought
mine from Costco.... I'm planning to take it to my local
Costco and get a refund. Should i order it from a different
source just so I can get another HV20 from a different
batch?

Thanks!

Chris Barcellos · April 20th, 2007, 05:59 PM

Nice thing about Costco is they stand behind their stuff indefinitely. I would just exchange it there..

Ken Ross · April 20th, 2007, 06:37 PM

Leila, good advice from Chris, I'd do the same thing.

Peter J Alessandria · April 20th, 2007, 10:55 PM

Can you post a frame/still from your footage so we can see what you're talking about?

Mike Horrigan · April 21st, 2007, 06:19 AM

Quote:

Originally Posted by Peter J Alessandria

Can you post a frame/still from your footage so we can see what you're talking about?

Yes, that would help.

Mike

John McManimie · April 21st, 2007, 12:10 PM

Quote:

Originally Posted by Chris Barcellos

Nice thing about Costco is they stand behind their stuff indefinitely. I would just exchange it there..

Costco changed their return policy this month:

http://www.costco.com/Service/Featur...uctNo=11204333

" Merchandise: We guarantee your satisfaction on every product we sell with a full refund. Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund."

April 20th, 2007, 05:40 PM	#1
Leila Alkadi Regular Crew Join Date: Jan 2007 Location: Washington Posts: 49	a dar line from top to bottom on all the footage I shot with my HV20 I've been using my HV20 for almost a month and it has been flawless. When I videotaped a live conference last night, there was this black line, running from the top to the bottoms, on the left side of the screen. (near the left 1/3 of the scree) It's a thin dark line. At first, I thoguth it was a bad tape... but I hooked up my HV20 directly via HDMI to my Sony 52XBR2 LCD monitor. It was still there. I tried a couple of other HD monitors, and they all showed the same thing. I'm sure I'm still withign the return period, since I bought mine from Costco.... I'm planning to take it to my local Costco and get a refund. Should i order it from a different source just so I can get another HV20 from a different batch? Thanks!

April 20th, 2007, 05:59 PM	#2
Chris Barcellos Inner Circle Join Date: Nov 2005 Location: Elk Grove CA Posts: 6,838	Nice thing about Costco is they stand behind their stuff indefinitely. I would just exchange it there.. __________________ Chris J. Barcellos

April 20th, 2007, 06:37 PM	#3
Ken Ross Trustee Join Date: Jan 2005 Location: New York Posts: 1,945	Leila, good advice from Chris, I'd do the same thing.

April 20th, 2007, 10:55 PM	#4
Peter J Alessandria Major Player Join Date: Oct 2003 Location: Los Angeles, CA Posts: 293	Can you post a frame/still from your footage so we can see what you're talking about?