GL2 LOST at Canon Service Center

Ash Greyson · September 8th, 2005, 02:18 PM

Be diligent and file the reports I listed, when the BBB or state Attorney General is contacted those claims MUST be answered. The camera they gave you does not work, return it and ask instead for a cash settlement of the current value of YOUR GL2 that they lost OR a NEW camera and your $120 back...

ash =o)

Corey Bringas · September 8th, 2005, 04:08 PM

Keep us posted. btw. i am local in San Diego and have a GL2.. lemme know if you need anything.

Steve Olds · September 8th, 2005, 06:09 PM

Damn this is crazy! I need to send mine in for head cleaning. I worked for a lawn and garden dist. for almost 18 years and I know if I had a problem and did not abuse it, that mfgs. will bend over backwards to make it right! Too bad this is not a Husquvarna or a Briggs & Stratton unit/equipmet or another mfg. because it would be a done DEAL! These Cos. have too much money and times must not too hard or they would be scratching to keep you as a customer. Some sales rep. is at home at dinner tonight saying "boys sales are rough" Wonder why? Good Luck Steve

Dorothy Engleman · September 15th, 2005, 02:55 AM

Tague, I'm in Santa Monica and you're welcome to borrow my ZR85 with two batteries if this can help you out. Just pop me an email.

May I suggest one "pro-active" thing you can do right away: notify your credit card company and dispute Canon's so-called "repair charges".

Losing your camera makes Canon liable for replacing it with another GL2. Canon cannot charge you for a repair without returning your original, repaired camera to you.

Doug at Canon Irvine: you're an embarrassment as a Canon manager and you are engaging in patently unethical and possible illegal consumer practices.

Ash: As a "fawma New Yawker", I dig your style!

Dorothy

Sean Hansen · September 15th, 2005, 04:46 AM

I can't believe they just didn't AT LEAST give you a GL2 as a loaner until your situation was resolved. To at least make some kind of attempt at trying to keep you happy. At this point a lawsuit is in order to wake them up and get the ball rolling. I can't believe any major company like Canon would allow such practices to continue.

I sincerely hope they get you a new camera at this point and try to compensate you somehow for this loss of time and money. It's peanuts for them, something they should have done after a week of not finding your camera.

Good luck to you from all the way up here in Montreal.

Sean Hansen

Tague Hurley · September 22nd, 2005, 11:00 PM

SOOO as far as I can tell my "horror story" has come to an end. I apologize for not responding earlier, Ive been catching up on all the work that piled up while I was sans camera.

I finally got a technician to look at my camera and he quickly found the problem with the focus ring. Somehow during assembly they forgot to plug something into a certain circuit board, whoops! but he popped that puppy right back in and VOILA a "brand new" working GL2. I got to take her home the next day. Shot a little video and was happy. If I forget about all the hassle and headaches, and look at my camera and my one year warranty Im pretty content. Its over and Im definately going to stop whining...until something else goes wrong *knock on wood*.

THANK YOU to everybody who responded and voiced concern and advice. An extra thanx to anybody who offered their equipment. Hopefully the service center has learned their lesson and makes every effort to resolve future problems in a more rapid and professional manner.

Peace.

Sean Hansen · September 23rd, 2005, 05:48 AM

Glad to hear you finally got that camera back, and working to boot! I couldn't imagine having a whole summer pass by and not being able to work. At least the camera is back where it should be. In your hands and functioning.

Happy filming!

Mike Butler · October 11th, 2005, 09:28 AM

Holy lenscap, Batman! Man, what an ordeal! I happen to be a multiple Canon owner (XL1, GL1, Elura, EOS 10D, Rebel 2000, PowerShot S400, PowerShot SD100, miscellaneous lenses and accessories) and am appalled at their treatment of you. I would say that I would have exercised far less patience than you. I guess I have been fortunate, my experiences with them have been much better. I sent my gear to their NJ location, got it back when they said I would, with the work done as promised and the fees charged as agreed. Any different, and I would have squawked all the way to the top. I wonder if your experience would have been different if you had sent your cam to the same place I did.

September 15th, 2005, 04:46 AM	#50
Sean Hansen Regular Crew Join Date: Sep 2005 Location: Montreal, Quebec Posts: 50	Wow that's unreal I can't believe they just didn't AT LEAST give you a GL2 as a loaner until your situation was resolved. To at least make some kind of attempt at trying to keep you happy. At this point a lawsuit is in order to wake them up and get the ball rolling. I can't believe any major company like Canon would allow such practices to continue. I sincerely hope they get you a new camera at this point and try to compensate you somehow for this loss of time and money. It's peanuts for them, something they should have done after a week of not finding your camera. Good luck to you from all the way up here in Montreal. Sean Hansen

September 22nd, 2005, 11:00 PM	#51
Tague Hurley Regular Crew Join Date: Jun 2005 Location: La Jolla, CA Posts: 33	Back to square one SOOO as far as I can tell my "horror story" has come to an end. I apologize for not responding earlier, Ive been catching up on all the work that piled up while I was sans camera. I finally got a technician to look at my camera and he quickly found the problem with the focus ring. Somehow during assembly they forgot to plug something into a certain circuit board, whoops! but he popped that puppy right back in and VOILA a "brand new" working GL2. I got to take her home the next day. Shot a little video and was happy. If I forget about all the hassle and headaches, and look at my camera and my one year warranty Im pretty content. Its over and Im definately going to stop whining...until something else goes wrong knock on wood. THANK YOU to everybody who responded and voiced concern and advice. An extra thanx to anybody who offered their equipment. Hopefully the service center has learned their lesson and makes every effort to resolve future problems in a more rapid and professional manner. Peace. __________________ x______________

September 23rd, 2005, 05:48 AM	#52
Sean Hansen Regular Crew Join Date: Sep 2005 Location: Montreal, Quebec Posts: 50	Glad to hear you finally got that camera back, and working to boot! I couldn't imagine having a whole summer pass by and not being able to work. At least the camera is back where it should be. In your hands and functioning. Happy filming! __________________ ~~~~~~~~~~~~~~~~~~~~~ Sean Hansen CMProductions http://pages.infinit.net/cybrmonk/ Montreal, Quebec ~~~~~~~~~~~~~~~~~~~~~

October 11th, 2005, 09:28 AM	#53
Mike Butler Machinist Mate Join Date: Oct 2001 Location: Southern Connecticut Posts: 644	Holy lenscap, Batman! Man, what an ordeal! I happen to be a multiple Canon owner (XL1, GL1, Elura, EOS 10D, Rebel 2000, PowerShot S400, PowerShot SD100, miscellaneous lenses and accessories) and am appalled at their treatment of you. I would say that I would have exercised far less patience than you. I guess I have been fortunate, my experiences with them have been much better. I sent my gear to their NJ location, got it back when they said I would, with the work done as promised and the fees charged as agreed. Any different, and I would have squawked all the way to the top. I wonder if your experience would have been different if you had sent your cam to the same place I did. __________________ I ain't straight outta Compton, I'm straight out the trailer. Cuss like a sailor, drink like a Mc. My only words of wisdom are just, "Radio Edit."

September 8th, 2005, 02:18 PM	#46
Ash Greyson Trustee Join Date: May 2003 Location: Tulsa, OK Posts: 1,689	Be diligent and file the reports I listed, when the BBB or state Attorney General is contacted those claims MUST be answered. The camera they gave you does not work, return it and ask instead for a cash settlement of the current value of YOUR GL2 that they lost OR a NEW camera and your $120 back... ash =o)

September 8th, 2005, 04:08 PM	#47
Corey Bringas Tourist Join Date: Sep 2005 Location: San Diego, Ca Posts: 2	Keep us posted. btw. i am local in San Diego and have a GL2.. lemme know if you need anything.

September 8th, 2005, 06:09 PM	#48
Steve Olds Regular Crew Join Date: Oct 2003 Location: Rolla, Mo Posts: 116	Damn this is crazy! I need to send mine in for head cleaning. I worked for a lawn and garden dist. for almost 18 years and I know if I had a problem and did not abuse it, that mfgs. will bend over backwards to make it right! Too bad this is not a Husquvarna or a Briggs & Stratton unit/equipmet or another mfg. because it would be a done DEAL! These Cos. have too much money and times must not too hard or they would be scratching to keep you as a customer. Some sales rep. is at home at dinner tonight saying "boys sales are rough" Wonder why? Good Luck Steve

September 15th, 2005, 02:55 AM	#49
Dorothy Engleman Regular Crew Join Date: Oct 2003 Location: Santa Monica, California Posts: 146	Tague, I'm in Santa Monica and you're welcome to borrow my ZR85 with two batteries if this can help you out. Just pop me an email. May I suggest one "pro-active" thing you can do right away: notify your credit card company and dispute Canon's so-called "repair charges". Losing your camera makes Canon liable for replacing it with another GL2. Canon cannot charge you for a repair without returning your original, repaired camera to you. Doug at Canon Irvine: you're an embarrassment as a Canon manager and you are engaging in patently unethical and possible illegal consumer practices. Ash: As a "fawma New Yawker", I dig your style! Dorothy