Is this worth it? at DVinfo.net

Federico Dib · June 2nd, 2004, 11:46 AM

I sent my Xm2 for repair due to the RZS or "Rebel Zoom Syndrome".

Over the shop they offered me a 2 year warranty extension for the amount of 195 Euros... that be over $200....

I know repair costs are real high, but isn´t this too much?
195 Euros is about 10% of what I payed for the cam.

I know that if I manage to get the money I´d go for it..
But I still think that´s way too expensive.

Or is it not?

Jeff Toogood · June 2nd, 2004, 12:18 PM

What is the rebel zoom syndrome?

Graham Bernard · June 2nd, 2004, 02:47 PM

The Side zoom toggle, the one on the cassette door, when, released keeps on zooming - in either direction, it aint fussy! . . It's a real pain in the bottom . . . I now use a LANC ZR1000 or the Grip zoom.

. . hey ho . .

Grazie

Robin Davies-Rollinson · June 2nd, 2004, 03:09 PM

Federico,
It's way too much. This type of extended warranty has been much-condemned in the UK as a means of extorting more money from equipment purchasers. Retail chains like Dixons and Currys are the worst offenders and I think the practise has been looked at by a government department.

Robin.

Graham Bernard · June 2nd, 2004, 03:20 PM

In any event, a UK consumer has a statutory 1 year cover on most purchases . . go figure why we get "pushed" into buying that first year too!

Grazie

Federico Dib · June 2nd, 2004, 04:23 PM

Yeah, I thought it was too much.

My cam is still under the first year warranty (very soon to expire) so in the OFFICIAL AUTHORIZED CANON place in Barcelona they offered me this warranty thing. So this is a Canon Spain thing and not a retail chain or any store..

So I guess this makes it even worse?

Doesn´t this feel a bit like Mafia thing... Like pay us to protect you from ourselves?

Federico Dib · June 3rd, 2004, 10:58 AM

After delaying the cam trip to service the Zoom Affair (6 months later) I sent it for repair yesterday afternoon..
Today in the morning I got a call... less than 24 hours later...

I have my cam fixed.. Zoom Zoom ...

They also said that they changed the LCD screen and some "electronic adjustment" ????

I hadn´t noticed anything... and the girl at the desk couldn´t tell me why they had to change the LCD.... or what or why those "electronic" where adjusted..

Not that I´m complaining.. just curiosity..

It was so fast on service because they said, that professionals Equipment has priority, so for Canon Spain Xm2 is professional.

June 2nd, 2004, 11:46 AM	#1
Federico Dib Major Player Join Date: Jul 2003 Location: Barcelona Posts: 312	Is this worth it? I sent my Xm2 for repair due to the RZS or "Rebel Zoom Syndrome". Over the shop they offered me a 2 year warranty extension for the amount of 195 Euros... that be over $200.... I know repair costs are real high, but isn´t this too much? 195 Euros is about 10% of what I payed for the cam. I know that if I manage to get the money I´d go for it.. But I still think that´s way too expensive. Or is it not? __________________ Messenger Boy : The Thessalonian you're fighting, he's the biggest man I've ever seen. I wouldn't want to fight him. Achilles : That is why no one will remember your name.

June 2nd, 2004, 12:18 PM	#2
Jeff Toogood Major Player Join Date: Feb 2004 Location: St.Thomas, Ontario, CANADA Posts: 428	What is the rebel zoom syndrome? __________________ Toogood Studios

June 2nd, 2004, 02:47 PM	#3
Graham Bernard Old Boot Join Date: Aug 2002 Location: London UK Posts: 3,633	A reet pain in the posterior The Side zoom toggle, the one on the cassette door, when, released keeps on zooming - in either direction, it aint fussy! . . It's a real pain in the bottom . . . I now use a LANC ZR1000 or the Grip zoom. . . hey ho . . Grazie

June 2nd, 2004, 04:23 PM	#6
Federico Dib Major Player Join Date: Jul 2003 Location: Barcelona Posts: 312	Yeah, I thought it was too much. My cam is still under the first year warranty (very soon to expire) so in the OFFICIAL AUTHORIZED CANON place in Barcelona they offered me this warranty thing. So this is a Canon Spain thing and not a retail chain or any store.. So I guess this makes it even worse? Doesn´t this feel a bit like Mafia thing... Like pay us to protect you from ourselves? __________________ Messenger Boy : The Thessalonian you're fighting, he's the biggest man I've ever seen. I wouldn't want to fight him. Achilles : That is why no one will remember your name.

June 3rd, 2004, 10:58 AM	#7
Federico Dib Major Player Join Date: Jul 2003 Location: Barcelona Posts: 312	IT was fast After delaying the cam trip to service the Zoom Affair (6 months later) I sent it for repair yesterday afternoon.. Today in the morning I got a call... less than 24 hours later... I have my cam fixed.. Zoom Zoom ... They also said that they changed the LCD screen and some "electronic adjustment" ???? I hadn´t noticed anything... and the girl at the desk couldn´t tell me why they had to change the LCD.... or what or why those "electronic" where adjusted.. Not that I´m complaining.. just curiosity.. It was so fast on service because they said, that professionals Equipment has priority, so for Canon Spain Xm2 is professional. __________________ Messenger Boy : The Thessalonian you're fighting, he's the biggest man I've ever seen. I wouldn't want to fight him. Achilles : That is why no one will remember your name.

June 2nd, 2004, 03:09 PM	#4
Robin Davies-Rollinson Trustee Join Date: Dec 2002 Location: Gwaelod-y-garth, Cardiff, CYMRU/WALES Posts: 1,215	Federico, It's way too much. This type of extended warranty has been much-condemned in the UK as a means of extorting more money from equipment purchasers. Retail chains like Dixons and Currys are the worst offenders and I think the practise has been looked at by a government department. Robin.

June 2nd, 2004, 03:20 PM	#5
Graham Bernard Old Boot Join Date: Aug 2002 Location: London UK Posts: 3,633	In any event, a UK consumer has a statutory 1 year cover on most purchases . . go figure why we get "pushed" into buying that first year too! Grazie