EJECT message at DVinfo.net

Phil von Kamecke · February 16th, 2004, 01:42 PM

I am getting the EJECT message again. This time the head cleaning did not seem to work. The camera is 4 days over the 1 year warranty period and I really don't want to have to send it back to Canon. Does anyone feel that changing the tape manufacturer will help? Recording operations are fine, just can't Rewind!

Thanks!

Rob Lohman · February 17th, 2004, 04:00 AM

What tape brand are you using?

Colin Rayner · February 17th, 2004, 04:00 AM

I having a similar problem after switching from sony to Panasonic tape, eject message and won't rewind. The camera actually ate one tape. I haven't tried switching back yet, as I would rather stick to the panasonic tapes if I can. If/when you sort things out keep us posted please.

Frank Granovski · February 17th, 2004, 04:37 AM

http://www.dvfreak.com/tape.htm

Cheap tape, mixing tape, and not protecting your cam from dust and dirt can dirty heads on any cam---from Sony cams to Pana cams to Canon cams.

Phil von Kamecke · February 17th, 2004, 08:57 AM

Rob - I am using TDK tapes.

Colin - Ate one of mine also. Did you send it back?

Phil

Colin Rayner · February 17th, 2004, 04:38 PM

Haven't sent it back, as it's an intermittant fault and I am travelling/working away from where I bought it at the moment.
To help keep dust out I have been using electrical tape to seal up the tape door, so I don't think that dirt is the problem. The camera is virtually new (3 tapes thru it, a maxell, and 2 sonys), so all I can think is the change of tapes, the panasonics are the "dry" ones without the metal particles.
I am going to clean up the heads and then start over using only the panasonics and hopefully that will fix it.

Michael Botkin · February 18th, 2004, 12:32 PM

Just to let you know, I had the same problem, cam would not rewind or fast forward tapes, and it ate a few. Only tapes I've ever used are the Panasonic 63PQ prof's. Sent the cam back three days before the warranty ran out last year, seems to be fine now.

Mike

John Laird · February 19th, 2004, 12:11 AM

I had the same problem with my GL2. Drove me nuts! I ended up having to send it to Canon twice for repair under warranty last year. Second time was a charm and they fixed it. I haven't had a problem with the EJECT message since. I don't think your problem is related to switching brands of tapes, although it is a good thing to stick with one!

John

Phil von Kamecke · February 19th, 2004, 03:52 AM

Well, I've got one more important thing to film, then I guess it goes back. I have been using the TDK's exclusively but maybe I'll try another brand and see what happens. There was another thread somewhere in the forum that said Fuji products were a good choice!

Phil

Ali Demirel · February 29th, 2004, 03:51 AM

I have a Canon XM2 (PAL version of GL2) and have the same problem: "REMOVE THE CASSETTE" warning when I rewind.
It is 10 months old and I have only used Sony miniDV tapes so far.
I have also read other forums on the web and learned that this is a common problem about this Canon camera (and also some other models). It seems like a technical problem with the head and unfortunately looks like the only solution is to sent it to repair...
People at other forums even trying to get organized to make Canon to do a recall on these units and offer a free repair and replacement!

Graham Bernard · February 29th, 2004, 04:08 AM

OH REALLY !! ! ! "People at other forums even trying to get organized to make Canon to do a recall on these units and offer a free repair and replacement!" . . .

Ali please give link and Group and where and when you saw this .. . I'm very very interested . . as others will be who read your post . . .

Best regards

Grazie

Ali Demirel · February 29th, 2004, 08:44 AM

Graham, this is the link:
http://www.camcorderinfo.com/bbs/t38981.html
but there is no serious organization about it yet...

Bob Harotunian · February 29th, 2004, 06:58 PM

I haven't had any rewinding or Eject problems but I did send both of our GL2s to Canon for annual maintenance recently. Canon replaced the idler gear and drive assemblies on both cameras. I did not ask for these changes and there was no extra charge. Are these the kind of parts that could lead to the problems some of you are having? Any hardware experts?
Bob

Colin Rayner · March 3rd, 2004, 02:51 PM

Well, my beautiful new camera definitly is sick. I can't rewind any of the 4 tapes that I have put thru it now. Looks like it will have to go back. Phil, did you send yours off and did the Techs know much about the problem? Costs????
Very sad and fustrated:-(((

Colin Rayner · March 3rd, 2004, 03:20 PM

Must be a known problem if there is an dedicated entry in Canons troubleshooting list!!
http://alpha01.c-wss.com/wsss/ApplServlet?SV=WWUCA900
Check it out, nothing left to do but send it off for servicing.

February 16th, 2004, 01:42 PM	#1
Phil von Kamecke New Boot Join Date: Feb 2004 Location: Winter Park, Florida Posts: 5	EJECT message I am getting the EJECT message again. This time the head cleaning did not seem to work. The camera is 4 days over the 1 year warranty period and I really don't want to have to send it back to Canon. Does anyone feel that changing the tape manufacturer will help? Recording operations are fine, just can't Rewind! Thanks!

February 17th, 2004, 04:00 AM	#2
Rob Lohman RED Code Chef Join Date: Oct 2001 Location: Holland Posts: 12,514	What tape brand are you using? __________________ Rob Lohman, visuar@iname.com DV Info Wrangler & RED Code Chef Join the DV Challenge \| Lady X Search DVinfo.net for quick answers \| Buy from the best: DVinfo.net sponsors

February 18th, 2004, 12:32 PM	#7
Michael Botkin Regular Crew Join Date: Dec 2002 Location: Cary, NC Posts: 70	Just to let you know, I had the same problem, cam would not rewind or fast forward tapes, and it ate a few. Only tapes I've ever used are the Panasonic 63PQ prof's. Sent the cam back three days before the warranty ran out last year, seems to be fine now. Mike __________________ Check out media and photographs at the brand new: http://www.coalmarch.com

February 29th, 2004, 03:51 AM	#10
Ali Demirel Tourist Join Date: Feb 2004 Location: Ankara Turkey Posts: 2	same problem I have a Canon XM2 (PAL version of GL2) and have the same problem: "REMOVE THE CASSETTE" warning when I rewind. It is 10 months old and I have only used Sony miniDV tapes so far. I have also read other forums on the web and learned that this is a common problem about this Canon camera (and also some other models). It seems like a technical problem with the head and unfortunately looks like the only solution is to sent it to repair... People at other forums even trying to get organized to make Canon to do a recall on these units and offer a free repair and replacement!

February 29th, 2004, 04:08 AM	#11
Graham Bernard Old Boot Join Date: Aug 2002 Location: London UK Posts: 3,633	Where is this? OH REALLY !! ! ! *"People at other forums even trying to get organized to make Canon to do a recall on these units and offer a free repair and replacement!"* . . . Ali please give link and Group and where and when you saw this .. . I'm very very interested . . as others will be who read your post . . . Best regards Grazie

February 17th, 2004, 04:00 AM	#3
Colin Rayner Regular Crew Join Date: Jan 2004 Location: Geraldine, NEW ZEALAND Posts: 88	I having a similar problem after switching from sony to Panasonic tape, eject message and won't rewind. The camera actually ate one tape. I haven't tried switching back yet, as I would rather stick to the panasonic tapes if I can. If/when you sort things out keep us posted please.

February 17th, 2004, 04:37 AM	#4
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	http://www.dvfreak.com/tape.htm Cheap tape, mixing tape, and not protecting your cam from dust and dirt can dirty heads on any cam---from Sony cams to Pana cams to Canon cams.

February 17th, 2004, 08:57 AM	#5
Phil von Kamecke New Boot Join Date: Feb 2004 Location: Winter Park, Florida Posts: 5	Rob - I am using TDK tapes. Colin - Ate one of mine also. Did you send it back? Phil

February 17th, 2004, 04:38 PM	#6
Colin Rayner Regular Crew Join Date: Jan 2004 Location: Geraldine, NEW ZEALAND Posts: 88	Haven't sent it back, as it's an intermittant fault and I am travelling/working away from where I bought it at the moment. To help keep dust out I have been using electrical tape to seal up the tape door, so I don't think that dirt is the problem. The camera is virtually new (3 tapes thru it, a maxell, and 2 sonys), so all I can think is the change of tapes, the panasonics are the "dry" ones without the metal particles. I am going to clean up the heads and then start over using only the panasonics and hopefully that will fix it.

February 19th, 2004, 12:11 AM	#8
John Laird Regular Crew Join Date: Feb 2004 Location: Waterloo, IA Posts: 32	I had the same problem with my GL2. Drove me nuts! I ended up having to send it to Canon twice for repair under warranty last year. Second time was a charm and they fixed it. I haven't had a problem with the EJECT message since. I don't think your problem is related to switching brands of tapes, although it is a good thing to stick with one! John

February 19th, 2004, 03:52 AM	#9
Phil von Kamecke New Boot Join Date: Feb 2004 Location: Winter Park, Florida Posts: 5	Well, I've got one more important thing to film, then I guess it goes back. I have been using the TDK's exclusively but maybe I'll try another brand and see what happens. There was another thread somewhere in the forum that said Fuji products were a good choice! Phil

February 29th, 2004, 08:44 AM	#12
Ali Demirel Tourist Join Date: Feb 2004 Location: Ankara Turkey Posts: 2	Graham, this is the link: http://www.camcorderinfo.com/bbs/t38981.html but there is no serious organization about it yet...

February 29th, 2004, 06:58 PM	#13
Bob Harotunian Major Player Join Date: Mar 2003 Location: Somerville, MA Posts: 360	I haven't had any rewinding or Eject problems but I did send both of our GL2s to Canon for annual maintenance recently. Canon replaced the idler gear and drive assemblies on both cameras. I did not ask for these changes and there was no extra charge. Are these the kind of parts that could lead to the problems some of you are having? Any hardware experts? Bob

March 3rd, 2004, 02:51 PM	#14
Colin Rayner Regular Crew Join Date: Jan 2004 Location: Geraldine, NEW ZEALAND Posts: 88	Well, my beautiful new camera definitly is sick. I can't rewind any of the 4 tapes that I have put thru it now. Looks like it will have to go back. Phil, did you send yours off and did the Techs know much about the problem? Costs???? Very sad and fustrated:-(((

March 3rd, 2004, 03:20 PM	#15
Colin Rayner Regular Crew Join Date: Jan 2004 Location: Geraldine, NEW ZEALAND Posts: 88	Must be a known problem if there is an dedicated entry in Canons troubleshooting list!! http://alpha01.c-wss.com/wsss/ApplServlet?SV=WWUCA900 Check it out, nothing left to do but send it off for servicing.