Cannot FF/RW tapes in my GL2

Dirk Mitchell · November 25th, 2003, 11:39 AM

Well, no, I didn't know the XM-2 is the European GL2.

I have not sent mine into Canon. I'm waiting for Diane to reply on how hers fared in the shop.

Another thing I have noticed is that mine has to "warm up" before the error occurs. That could mean rewinding a couple of tapes or shuttling a lot while capturing from the camera. When it's really heavily used, I get the error message in seconds of rewinding. I've also noticed that when it occurs, it's in the first 30 minutes of the tape.

Walter Scott · November 25th, 2003, 02:21 PM

<<<-- Originally posted by Ignacio Artiñano : Just three imputs.

Just for curiosity, how long do you expect to be at Canon for fixing?

Please keep us informed because I'm planing to send it to Canon too.

My understadning is that their turnaround is around 3 to 4 weeeks. Of course I will post to the forum as I find things out.

Rob Wilson · November 25th, 2003, 03:04 PM

Just my experience but... I sent my GL2 to the CA Canon Service Center. Received it back one week later (including shipping time). I'm sure that the degree of dificulty they have isolating the problem can be a mitagating factor but I was sure impressed.

Ignacio Artiñano · November 27th, 2003, 07:15 AM

After deciding to send my XM2 to Canon Technical Support, I'll place here a repport af the whole reparation process.

Happy filming.

Diane Bogosian · November 29th, 2003, 04:45 PM

My GL2 was shipped by a local retailer to Canon over 2 weeks ago. I was told to expect it to be 4-6 weeks. I asked them to label it "Pro-expedite" which they did, but warned me not to expect a faster response. Perhaps posters who received such (incredibly) speedy service have some tips on how to get faster response time. I am also considering calling Canon directly re: the ff/rw issue (it's just a matter of remembering to do it when I have the time) and will post any useful info.

Diane

Ignacio Artiñano · November 30th, 2003, 09:42 AM

Finally I sent it on nov. 27th. The expected delay is between 7 and 15 days. Anyway they told me to contact them on mon. or tues. in order to know exactly the FF/RW problem.

Best to all.

Walter Scott · December 1st, 2003, 02:39 PM

So far here is my situation: I dropped off my Opturi at the local dealer on 11/17. I called them this mornng. Canon has my cam and the repair will cost $300. Oddly, this is EXACTLY the maximum amount I authorized them to spend w/o contacting me. I can expect it back 3 to 4 weeks from today. It looks like you get better results if you avoid the dealer and send it in yourself.

I have ordered a new GL2, and I paid $150 for a 4 year extended Cannon warrenty. Based on the above unpleasent experiece (the Opturi was bought in '01) Id say the $150 was worth it.

I'll let you know when I get the beast back.

Ignacio Artiñano · December 4th, 2003, 07:09 AM

Hi all.

Just receiving back my XM2 from Canon Technical Dep.

The problem is solved and now again goes FF/RW flawlessly. Total time fron the day I sent it, to final delivery 7 days !!!

Anyway, I think that Canon should have to do something about this issue, because no extra effort has been applied to the camcorder.

The technical report is: "Mechanical Unit has been changed and some mechanical and electical adjustments has been made"

Hope this helps.

Happy filming

Walter Scott · December 4th, 2003, 08:02 AM

<<<-- Originally posted by Ignacio Artiñano : Hi all.

"Just receiving back my XM2 from Canon Technical Dep.

The problem is solved and now again goes FF/RW flawlessly. Total time fron the day I sent it, to final delivery 7 days !!!"

Now I have a thoery that if you deal direct with Canon you get MUCH better service than if you have a dealer do it for you! Im still waiting for my Optura, which I left at a dealer on 11/17!

"The technical report is: "Mechanical Unit has been changed and some mechanical and electical adjustments has been made"

Sheesh, I wonder what that means? If I ever see my Optura again, I'll report here!

Diane Bogosian · December 4th, 2003, 04:14 PM

Just got MY GL2 back. Haven't even been home to try it out yet, but trust it will work well. Here's what Canon did:

Replaced the "idler" gear (?)
Replaced the drive gear slide
adjusted the tape path

For those who may find it useful, the repair code is: R37258

The retailer who sent my camera in looked up the repair code and translated it for me.

Diane

Ignacio Artiñano · December 4th, 2003, 07:18 PM

Sorry Walter, my English is not very rich and I can't undersrtand your post.

Would you clarify it a bit?

Best tot all.

Walter Scott · December 5th, 2003, 09:17 AM

<<<-- Originally posted by Ignacio Artiñano : Sorry Walter, my English is not very rich and I can't undersrtand your post.

Would you clarify it a bit?

Best tot all. -->>>

what I am trying to say is that it looks like you get faster service if you mail your camera to Canon repair direclty. It seems that folks that let their local vendor send the camera in get much slower service.

Ignacio Artiñano · December 5th, 2003, 03:38 PM

Thanks Walter for your reply.

Anyway thinking back about the problem itself, provably the reasson of the malfunction chould be due to a bad operation while opening the cassette cover with a microphone and headphones atached to the camcorder, and not letting to completely finish the eject cycle during a while.

Any inputs on that?

Sorry again for my english, but is not my native language.

Walter Scott · December 5th, 2003, 05:20 PM

<<<-- Originally posted by Ignacio Artiñano : Thanks Walter for your reply.

sure, hope I made it more clear

Anyway thinking back about the problem itself, provably the reasson of the malfunction chould be due to a bad operation while opening the cassette cover with a microphone and headphones atached to the camcorder, and not letting to completely finish the eject cycle during a while.

Any inputs on that?

Not in my case. I'm always very carful about loading/unloading the tapes, and when the unit failed it did not have external mic or headphones connected.

Dirk Mitchell · December 6th, 2003, 07:40 AM

I'm glad to hear that Diane and Ignacio have their cameras back and working. Do you know which repair center your camera was repaired at? And were either of your cameras under warranty? I'm still within my warranty period (except for tape heads) and the repair on Diane's doesn't sound like it was the tape head. How much did it end up costing either of you?

Thanks.

November 25th, 2003, 11:39 AM	#31
Dirk Mitchell New Boot Join Date: Apr 2003 Location: Flowery Branch, GA Posts: 24	Well, no, I didn't know the XM-2 is the European GL2. I have not sent mine into Canon. I'm waiting for Diane to reply on how hers fared in the shop. Another thing I have noticed is that mine has to "warm up" before the error occurs. That could mean rewinding a couple of tapes or shuttling a lot while capturing from the camera. When it's really heavily used, I get the error message in seconds of rewinding. I've also noticed that when it occurs, it's in the first 30 minutes of the tape. __________________ -- Dirk Mitchell

November 27th, 2003, 07:15 AM	#34
Ignacio Artiñano Regular Crew Join Date: Oct 2002 Location: Madrid/Spain Posts: 44	After deciding to send my XM2 to Canon Technical Support, I'll place here a repport af the whole reparation process. Happy filming. __________________ Ignacio Artiñano

November 30th, 2003, 09:42 AM	#36
Ignacio Artiñano Regular Crew Join Date: Oct 2002 Location: Madrid/Spain Posts: 44	Finally I sent it on nov. 27th. The expected delay is between 7 and 15 days. Anyway they told me to contact them on mon. or tues. in order to know exactly the FF/RW problem. Best to all. __________________ Ignacio Artiñano

December 4th, 2003, 07:09 AM	#38
Ignacio Artiñano Regular Crew Join Date: Oct 2002 Location: Madrid/Spain Posts: 44	Hi all. Just receiving back my XM2 from Canon Technical Dep. The problem is solved and now again goes FF/RW flawlessly. Total time fron the day I sent it, to final delivery 7 days !!! Anyway, I think that Canon should have to do something about this issue, because no extra effort has been applied to the camcorder. The technical report is: "Mechanical Unit has been changed and some mechanical and electical adjustments has been made" Hope this helps. Happy filming __________________ Ignacio Artiñano

December 4th, 2003, 07:18 PM	#41
Ignacio Artiñano Regular Crew Join Date: Oct 2002 Location: Madrid/Spain Posts: 44	Sorry Walter, my English is not very rich and I can't undersrtand your post. Would you clarify it a bit? Best tot all. __________________ Ignacio Artiñano

November 25th, 2003, 02:21 PM	#32
Walter Scott Regular Crew Join Date: Nov 2003 Location: Baton Rouge, LA Posts: 27	<<<-- Originally posted by Ignacio Artiñano : Just three imputs. Just for curiosity, how long do you expect to be at Canon for fixing? Please keep us informed because I'm planing to send it to Canon too. My understadning is that their turnaround is around 3 to 4 weeeks. Of course I will post to the forum as I find things out.

November 25th, 2003, 03:04 PM	#33
Rob Wilson Major Player Join Date: Dec 2002 Location: Flagstaff, AZ Posts: 473	Just my experience but... I sent my GL2 to the CA Canon Service Center. Received it back one week later (including shipping time). I'm sure that the degree of dificulty they have isolating the problem can be a mitagating factor but I was sure impressed.

November 29th, 2003, 04:45 PM	#35
Diane Bogosian Regular Crew Join Date: Oct 2003 Location: St. Louis, MO Posts: 55	My GL2 was shipped by a local retailer to Canon over 2 weeks ago. I was told to expect it to be 4-6 weeks. I asked them to label it "Pro-expedite" which they did, but warned me not to expect a faster response. Perhaps posters who received such (incredibly) speedy service have some tips on how to get faster response time. I am also considering calling Canon directly re: the ff/rw issue (it's just a matter of remembering to do it when I have the time) and will post any useful info. Diane

December 1st, 2003, 02:39 PM	#37
Walter Scott Regular Crew Join Date: Nov 2003 Location: Baton Rouge, LA Posts: 27	So far here is my situation: I dropped off my Opturi at the local dealer on 11/17. I called them this mornng. Canon has my cam and the repair will cost $300. Oddly, this is EXACTLY the maximum amount I authorized them to spend w/o contacting me. I can expect it back 3 to 4 weeks from today. It looks like you get better results if you avoid the dealer and send it in yourself. I have ordered a new GL2, and I paid $150 for a 4 year extended Cannon warrenty. Based on the above unpleasent experiece (the Opturi was bought in '01) Id say the $150 was worth it. I'll let you know when I get the beast back.

December 4th, 2003, 08:02 AM	#39
Walter Scott Regular Crew Join Date: Nov 2003 Location: Baton Rouge, LA Posts: 27	<<<-- Originally posted by Ignacio Artiñano : Hi all. "Just receiving back my XM2 from Canon Technical Dep. The problem is solved and now again goes FF/RW flawlessly. Total time fron the day I sent it, to final delivery 7 days !!!" Now I have a thoery that if you deal direct with Canon you get MUCH better service than if you have a dealer do it for you! Im still waiting for my Optura, which I left at a dealer on 11/17! "The technical report is: "Mechanical Unit has been changed and some mechanical and electical adjustments has been made" Sheesh, I wonder what that means? If I ever see my Optura again, I'll report here!

December 4th, 2003, 04:14 PM	#40
Diane Bogosian Regular Crew Join Date: Oct 2003 Location: St. Louis, MO Posts: 55	Just got MY GL2 back. Haven't even been home to try it out yet, but trust it will work well. Here's what Canon did: Replaced the "idler" gear (?) Replaced the drive gear slide adjusted the tape path For those who may find it useful, the repair code is: R37258 The retailer who sent my camera in looked up the repair code and translated it for me. Diane

December 5th, 2003, 09:17 AM	#42
Walter Scott Regular Crew Join Date: Nov 2003 Location: Baton Rouge, LA Posts: 27	<<<-- Originally posted by Ignacio Artiñano : Sorry Walter, my English is not very rich and I can't undersrtand your post. Would you clarify it a bit? Best tot all. -->>> what I am trying to say is that it looks like you get faster service if you mail your camera to Canon repair direclty. It seems that folks that let their local vendor send the camera in get much slower service.

December 5th, 2003, 03:38 PM	#43
Ignacio Artiñano Regular Crew Join Date: Oct 2002 Location: Madrid/Spain Posts: 44	Thanks Walter for your reply. Anyway thinking back about the problem itself, provably the reasson of the malfunction chould be due to a bad operation while opening the cassette cover with a microphone and headphones atached to the camcorder, and not letting to completely finish the eject cycle during a while. Any inputs on that? Sorry again for my english, but is not my native language. __________________ Ignacio Artiñano

December 5th, 2003, 05:20 PM	#44
Walter Scott Regular Crew Join Date: Nov 2003 Location: Baton Rouge, LA Posts: 27	<<<-- Originally posted by Ignacio Artiñano : Thanks Walter for your reply. sure, hope I made it more clear Anyway thinking back about the problem itself, provably the reasson of the malfunction chould be due to a bad operation while opening the cassette cover with a microphone and headphones atached to the camcorder, and not letting to completely finish the eject cycle during a while. Any inputs on that? Not in my case. I'm always very carful about loading/unloading the tapes, and when the unit failed it did not have external mic or headphones connected.

December 6th, 2003, 07:40 AM	#45
Dirk Mitchell New Boot Join Date: Apr 2003 Location: Flowery Branch, GA Posts: 24	I'm glad to hear that Diane and Ignacio have their cameras back and working. Do you know which repair center your camera was repaired at? And were either of your cameras under warranty? I'm still within my warranty period (except for tape heads) and the repair on Diane's doesn't sound like it was the tape head. How much did it end up costing either of you? Thanks. __________________ -- Dirk Mitchell