Zoom messed up? at DVinfo.net

David Woodland · September 9th, 2003, 11:50 PM

Hey board..gotta question. I've had my gl2 since june and have had no problems with it until a few weeks ago. For some reason every now and then when I zoom in using the zoom grip, not the handle, it will either keep zooming and zooming when i let go of it.. or it will zoom in super slow. I've got it set on variable and the handle zoom is on fast, not that it matters but yeah. Is there a setting that I may have hit to make this zoom by itself? I've got a 4 year warranty so I can send it in if I need to. Please respond if you have any answer to solving my problem.

Chris Hurd · September 10th, 2003, 12:09 AM

Sounds like a service call. I'd send it to Jamesburg if I were you -- it's still under factory warranty.

Graham Bernard · September 10th, 2003, 12:12 AM

Ho! I had this too a couple of weeks ago - I thought I was seeing things - honest! - And yes, a "creeping" zoom - but when you want it, it would be good. I don't think - I'm almost certain we don't have one though.

I have no idea how all this stuff works ie the eletro-mechanical part but maybe there was a temporary "sticking-point" that went away - it has with me!

Grazie

David Woodland · September 10th, 2003, 12:31 AM

Yea I'm not gonna worry about it for now. But if I happen to get a few more problems with the camera I'll send it in for sure. I don't understand why you have to pay so much for something that is going to fail on you for sure over time. These people need to start making better products!

Federico Dib · September 10th, 2003, 12:18 PM

That thing happened to me last friday while shooting a live concerts... (luckily we had multi camera)..
The only way for me to make it work and not ruin the shots.. was to press zoom in once and when the zoom reached the point I needed I pressed zoom back just a little and It stopped....

I don´t know what´s up with this... later that night it started to work right again... althoug between bands... I did change the zoom speeds a few times in the menu to try and solve the problem... So maybe that fixed it...

Haven´t had the problem again.. and we shot a few hours more of some fireworks the day after the concert and a small fiction movie yesterday...

Maybe it doesn´t like a lot zooming in and out continuosly??? I did that a lot on the concert...

Graham Bernard · September 10th, 2003, 12:26 PM

This is truly spooky!

Federico Dib · September 10th, 2003, 12:47 PM

I just think that The XM/GL- are just independent cameras with strong personality that have a little trouble with authority...
... that makes them Adolescent Cameras.

Alan Craven · October 18th, 2003, 05:38 AM

This has started to happen on my three year old XM/GL1. The zoom rocker on the cassette compartment seems to react to the slightest touch at the T end - the W end is far less sensitive. It occasionaslly seems to turn itself on, and also sometimes continues to zoom very slowly when I release the zoom rocker.

Could the internal battery be failing? I assume this does rather more than just maintain settings like time and date.

Alan Craven · October 24th, 2003, 01:59 PM

A little experimentation shows that this problem, in my camera at least, is due to the Zoom control rocker switch on the cassette compartment door. If this is pushed sideways, towards the main body of the camera, the spontaneous zooming, and continued zooming after the control is released, stop.

I have effected a "cure" by glueing the tail of a cable tie to the outside of the rocker to press it inwards. I have had no more zoom problems since. I hope this holds together, as I am about to take off on the ten week trip to New Zealand.

Bobby Malingkas · October 28th, 2003, 07:45 PM

Wow... Looks like Gl2 got another problem, That was happened to me last weekend when covered for Big wedding about 500 people at the church and my babies stop to zooming or if the zoom working they still going until you press backward to stop it.
Its Purchase last December. Shoud i send this babies to Canon for repair...???

Bobby Malingkas
Avio ST & GL2

Steve Hancock · November 7th, 2003, 10:31 PM

My GL2 is a few months out if warranty and has probably had much more use than average - lots of zooming for sports videos, etc. My camera has had all of the zoom problems discussed in this thread, and ultimately the main zoom button quit completely. The cause was cracking of the ribbon wire below the zoom key on the cassette door. Apparantly Canon (at least in Canada) has a repair bulletin (no. AD-1378F) in place which upgrades to a stronger cassette door and new zoom button - there was no charge to me.

Graham Bernard · November 7th, 2003, 11:03 PM

Steve - where is this repair bulletin? On a Website? - I'm very interested . . .

Grazie

Bobby Malingkas · November 8th, 2003, 02:57 AM

Finaly send my babies to canon service center and wait for another 15 days, I let you know when my babies arrive.

Jeff Donald · November 8th, 2003, 06:20 AM

Service bulletins are internal company memos, directed to the service departments. Generally the exact nature of service bulletins are not released to the public. They advise service managers on specific conditions encountered in the products life cycle. In a few cases they will advise on treating certain defects and how they pertain to a cameras warranty status.

Bobby Malingkas · November 13th, 2003, 08:32 PM

OK...Finaly my babies arive from Canon service center, it took only 5 days.They repaired my zoom rocker and now performed good, But another problem is, They (Canon service center) didn't make tight with cassette compartment, so every time i react with zoom control T or W possition it brings up the sound ..clik..clik..which is noticeable even from 5 feet away. To avoid the sound i put the scotchtape between cassette compartment and body the camera.
OR....Should i returned again to Canon ...???? Oh...My GL2...

September 9th, 2003, 11:50 PM	#1
David Woodland Regular Crew Join Date: Jun 2003 Location: Ky Posts: 54	Zoom messed up? Hey board..gotta question. I've had my gl2 since june and have had no problems with it until a few weeks ago. For some reason every now and then when I zoom in using the zoom grip, not the handle, it will either keep zooming and zooming when i let go of it.. or it will zoom in super slow. I've got it set on variable and the handle zoom is on fast, not that it matters but yeah. Is there a setting that I may have hit to make this zoom by itself? I've got a 4 year warranty so I can send it in if I need to. Please respond if you have any answer to solving my problem.

September 10th, 2003, 12:09 AM	#2
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	Sounds like a service call. I'd send it to Jamesburg if I were you -- it's still under factory warranty. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

September 10th, 2003, 12:12 AM	#3
Graham Bernard Old Boot Join Date: Aug 2002 Location: London UK Posts: 3,633	Creeping Zoom Ho! I had this too a couple of weeks ago - I thought I was seeing things - honest! - And yes, a "creeping" zoom - but when you want it, it would be good. I don't think - I'm almost certain we don't have one though. I have no idea how all this stuff works ie the eletro-mechanical part but maybe there was a temporary "sticking-point" that went away - it has with me! Grazie

September 10th, 2003, 12:18 PM	#5
Federico Dib Major Player Join Date: Jul 2003 Location: Barcelona Posts: 312	That thing happened to me last friday while shooting a live concerts... (luckily we had multi camera).. The only way for me to make it work and not ruin the shots.. was to press zoom in once and when the zoom reached the point I needed I pressed zoom back just a little and It stopped.... I don´t know what´s up with this... later that night it started to work right again... althoug between bands... I did change the zoom speeds a few times in the menu to try and solve the problem... So maybe that fixed it... Haven´t had the problem again.. and we shot a few hours more of some fireworks the day after the concert and a small fiction movie yesterday... Maybe it doesn´t like a lot zooming in and out continuosly??? I did that a lot on the concert... __________________ Messenger Boy : The Thessalonian you're fighting, he's the biggest man I've ever seen. I wouldn't want to fight him. Achilles : That is why no one will remember your name.

September 10th, 2003, 12:26 PM	#6
Graham Bernard Old Boot Join Date: Aug 2002 Location: London UK Posts: 3,633	Twilight Zone - Do de do do de do de do . . . This is truly spooky!

September 10th, 2003, 12:31 AM	#4
David Woodland Regular Crew Join Date: Jun 2003 Location: Ky Posts: 54	Yea I'm not gonna worry about it for now. But if I happen to get a few more problems with the camera I'll send it in for sure. I don't understand why you have to pay so much for something that is going to fail on you for sure over time. These people need to start making better products!

September 10th, 2003, 12:47 PM	#7
Federico Dib Major Player Join Date: Jul 2003 Location: Barcelona Posts: 312	I just think that The XM/GL- are just independent cameras with strong personality that have a little trouble with authority... ... that makes them Adolescent Cameras. __________________ Messenger Boy : The Thessalonian you're fighting, he's the biggest man I've ever seen. I wouldn't want to fight him. Achilles : That is why no one will remember your name.

October 18th, 2003, 05:38 AM	#8
Alan Craven Major Player Join Date: May 2003 Location: York, England Posts: 518	This has started to happen on my three year old XM/GL1. The zoom rocker on the cassette compartment seems to react to the slightest touch at the T end - the W end is far less sensitive. It occasionaslly seems to turn itself on, and also sometimes continues to zoom very slowly when I release the zoom rocker. Could the internal battery be failing? I assume this does rather more than just maintain settings like time and date.

October 24th, 2003, 01:59 PM	#9
Alan Craven Major Player Join Date: May 2003 Location: York, England Posts: 518	A little experimentation shows that this problem, in my camera at least, is due to the Zoom control rocker switch on the cassette compartment door. If this is pushed sideways, towards the main body of the camera, the spontaneous zooming, and continued zooming after the control is released, stop. I have effected a "cure" by glueing the tail of a cable tie to the outside of the rocker to press it inwards. I have had no more zoom problems since. I hope this holds together, as I am about to take off on the ten week trip to New Zealand.

October 28th, 2003, 07:45 PM	#10
Bobby Malingkas Tourist Join Date: Nov 2002 Location: San Bernardino, CA Posts: 3	Zoom Messssss..... Up ! Wow... Looks like Gl2 got another problem, That was happened to me last weekend when covered for Big wedding about 500 people at the church and my babies stop to zooming or if the zoom working they still going until you press backward to stop it. Its Purchase last December. Shoud i send this babies to Canon for repair...??? Bobby Malingkas Avio ST & GL2

November 7th, 2003, 10:31 PM	#11
Steve Hancock Tourist Join Date: Feb 2003 Location: Calgary Posts: 4	GL2 Zoom Repair Bulletin My GL2 is a few months out if warranty and has probably had much more use than average - lots of zooming for sports videos, etc. My camera has had all of the zoom problems discussed in this thread, and ultimately the main zoom button quit completely. The cause was cracking of the ribbon wire below the zoom key on the cassette door. Apparantly Canon (at least in Canada) has a repair bulletin (no. AD-1378F) in place which upgrades to a stronger cassette door and new zoom button - there was no charge to me.

November 7th, 2003, 11:03 PM	#12
Graham Bernard Old Boot Join Date: Aug 2002 Location: London UK Posts: 3,633	Steve - Please AD-1378F? Steve - where is this repair bulletin? On a Website? - I'm very interested . . . Grazie

November 8th, 2003, 02:57 AM	#13
Bobby Malingkas Tourist Join Date: Nov 2002 Location: San Bernardino, CA Posts: 3	Finaly send my babies to canon service center and wait for another 15 days, I let you know when my babies arrive.

November 8th, 2003, 06:20 AM	#14
Jeff Donald Warden Join Date: Mar 2002 Location: Clearwater, FL Posts: 8,287	Service bulletins are internal company memos, directed to the service departments. Generally the exact nature of service bulletins are not released to the public. They advise service managers on specific conditions encountered in the products life cycle. In a few cases they will advise on treating certain defects and how they pertain to a cameras warranty status. __________________ Jeff Donald Carpe Diem Search DVinfo.net for quick answers \| Where to Buy? From the best in the business: DVinfo.net sponsors

November 13th, 2003, 08:32 PM	#15
Bobby Malingkas Tourist Join Date: Nov 2002 Location: San Bernardino, CA Posts: 3	OK...Finaly my babies arive from Canon service center, it took only 5 days.They repaired my zoom rocker and now performed good, But another problem is, They (Canon service center) didn't make tight with cassette compartment, so every time i react with zoom control T or W possition it brings up the sound ..clik..clik..which is noticeable even from 5 feet away. To avoid the sound i put the scotchtape between cassette compartment and body the camera. OR....Should i returned again to Canon ...???? Oh...My GL2...