Zoom messed up?

Paul Colt · July 28th, 2004, 11:53 PM

I had just bought a new XM2 and the zoom rocker went wacko on a shoot in Thailand so they replaced the whole zoom controller for free! No no problems. If you research it Canon has a bulletin out on this problem. Now I use a exterior zoon controler ( Vari-Zoom) so I rarely touch the handle or grip rockers.
Good luck

Graham Bernard · July 29th, 2004, 12:03 AM

<<<-- Originally posted by Paul Colt : I had just bought a new XM2 and the zoom rocker went wacko on a shoot in Thailand so they replaced the whole zoom controller for free! No no problems. If you research it Canon has a bulletin out on this problem. Now I use a exterior zoon controler ( Vari-Zoom) so I rarely touch the handle or grip rockers.
Good luck -->>>

Thanks Paul - Where is this report from Canon?

Grazie

Cosmin Rotaru · July 29th, 2004, 07:05 AM

got home last night and tried to reproduce the issue: I coldn't!
Now that you mention, I do remember a video8 Sony at that wedding! :)

K. Forman · July 29th, 2004, 07:17 AM

I have had my GL1 for almost 3 years now, and, knock on simulated woodgrain product, no problems. I guess it was a componant improvement that is causing this bug. I love solid, old fashion craftsmanship!

Hans Nyberg · July 29th, 2004, 08:20 AM

I have the same "creeping zoom" issue with my 18 month old GL-2. When I contacted Canon they denied any knowledge of this problem. I emailed them a link to this thread and this is their response.

Dear Mr. Nyberg,

Thank you for writing to us. I do apologize, but Canon USA does not
monitor, confirm, endorse, or attest to the accuracy of any information
posted on third party websites. It seems many customers are overwhelmed
by the barrage of information (or misinformation) being posted on
unregulated, non-Canon websites. Unfortunately, this is not something
which Canon has any control over. We are able only to confirm the
performance of the camera based on our own testing.

Unfortunately, if the issue continues the unit will require testing
internally.

Sincerely,

Todd
Product Support Representative

Their position is understandable, maybe, but it's still disappointing that they wont even take a look at a well respected forum like this one.

K. Forman · July 29th, 2004, 08:26 AM

It sounds like the debates about the Ford Pinto... remember those?

Paul Colt · August 2nd, 2004, 01:35 PM

The report I got was from the Canon Asia maintenance center in Kuala Lumpur so maybe it never made it over the big pond. I only read it after they repaired my new camera so I don't have a copy to share , sorry.

Thomas Gay · August 3rd, 2004, 08:28 PM

<<<-- Originally posted by John C Heid : I ordered a GL2 today from B-H Photo, with a 4 year MACK Camera warranty extension. Thanks for tipping me off about this potential problem. The smaller size, common menu / batteries to the XL-1S, and 20:1 lens w/OIS won me over despite the problems. -->>>

Glad to hear that you got the extended warranty. I thought I would never have to have it myself but after losing my A/V in/out connection I wish I would have. But I think all in all the GL2 is a good camera.

Cosmin Rotaru · August 16th, 2004, 04:34 AM

problem solved! :)

http://www.dvinfo.net/conf/showthrea...490#post212490

July 28th, 2004, 11:53 PM	#31
Paul Colt Regular Crew Join Date: Nov 2003 Location: Kuala Lumpur, Malaysia Posts: 35	Canon fixes the problem I had just bought a new XM2 and the zoom rocker went wacko on a shoot in Thailand so they replaced the whole zoom controller for free! No no problems. If you research it Canon has a bulletin out on this problem. Now I use a exterior zoon controler ( Vari-Zoom) so I rarely touch the handle or grip rockers. Good luck

July 29th, 2004, 12:03 AM	#32
Graham Bernard Old Boot Join Date: Aug 2002 Location: London UK Posts: 3,633	Re: Canon fixes the problem <<<-- Originally posted by Paul Colt : I had just bought a new XM2 and the zoom rocker went wacko on a shoot in Thailand so they replaced the whole zoom controller for free! No no problems. If you research it Canon has a bulletin out on this problem. Now I use a exterior zoon controler ( Vari-Zoom) so I rarely touch the handle or grip rockers. Good luck -->>> Thanks Paul - Where is this report from Canon? Grazie

July 29th, 2004, 07:05 AM	#33
Cosmin Rotaru Major Player Join Date: Feb 2003 Location: Romania, Timisoara Posts: 453	got home last night and tried to reproduce the issue: I coldn't! Now that you mention, I do remember a video8 Sony at that wedding! :) __________________ Cosmin Rotaru

July 29th, 2004, 07:17 AM	#34
K. Forman Capt. Quirk Join Date: Apr 2002 Location: Middle of the woods in Georgia Posts: 3,596	I have had my GL1 for almost 3 years now, and, knock on simulated woodgrain product, no problems. I guess it was a componant improvement that is causing this bug. I love solid, old fashion craftsmanship! __________________ www.SmokeWagonLeather.us

July 29th, 2004, 08:20 AM	#35
Hans Nyberg New Boot Join Date: Jul 2003 Location: Novi, MI Posts: 15	I have the same "creeping zoom" issue with my 18 month old GL-2. When I contacted Canon they denied any knowledge of this problem. I emailed them a link to this thread and this is their response. Dear Mr. Nyberg, Thank you for writing to us. I do apologize, but Canon USA does not monitor, confirm, endorse, or attest to the accuracy of any information posted on third party websites. It seems many customers are overwhelmed by the barrage of information (or misinformation) being posted on unregulated, non-Canon websites. Unfortunately, this is not something which Canon has any control over. We are able only to confirm the performance of the camera based on our own testing. Unfortunately, if the issue continues the unit will require testing internally. Sincerely, Todd Product Support Representative Their position is understandable, maybe, but it's still disappointing that they wont even take a look at a well respected forum like this one. __________________ Hans Nyberg Novi, MI www.tenmilemedia.com

July 29th, 2004, 08:26 AM	#36
K. Forman Capt. Quirk Join Date: Apr 2002 Location: Middle of the woods in Georgia Posts: 3,596	It sounds like the debates about the Ford Pinto... remember those? __________________ www.SmokeWagonLeather.us

August 2nd, 2004, 01:35 PM	#37
Paul Colt Regular Crew Join Date: Nov 2003 Location: Kuala Lumpur, Malaysia Posts: 35	The report I got was from the Canon Asia maintenance center in Kuala Lumpur so maybe it never made it over the big pond. I only read it after they repaired my new camera so I don't have a copy to share , sorry. __________________ Paul Anthony Videography Kuala Lumpur, Malaysia

August 3rd, 2004, 08:28 PM	#38
Thomas Gay New Boot Join Date: Apr 2004 Location: Silver Springs Nevada Posts: 24	<<<-- Originally posted by John C Heid : I ordered a GL2 today from B-H Photo, with a 4 year MACK Camera warranty extension. Thanks for tipping me off about this potential problem. The smaller size, common menu / batteries to the XL-1S, and 20:1 lens w/OIS won me over despite the problems. -->>> Glad to hear that you got the extended warranty. I thought I would never have to have it myself but after losing my A/V in/out connection I wish I would have. But I think all in all the GL2 is a good camera. __________________ Once you start you just can't stop!

August 16th, 2004, 04:34 AM	#39
Cosmin Rotaru Major Player Join Date: Feb 2003 Location: Romania, Timisoara Posts: 453	problem solved! :) http://www.dvinfo.net/conf/showthrea...490#post212490 __________________ Cosmin Rotaru