GL2 Eating Tapes and "Remove Casette" Message at DVinfo.net

Michael Botkin · June 29th, 2003, 04:40 PM

Can't believe this, I've never had one problem with this camera and now it hits me when a project is due (Murphy's Law). I'm trying to fast forward/rewind my tapes, and once it kicks into 2nd gear (the gears start really spinning to move the tape faster) the time code drops off, then the camera shows "Remove The Casette". I open the door, and the gear in the middle top, the white one, spins for 15 seconds, then my tape comes up. It just ate one of my tapes as well when fast forwarding. I opened the door and the tape was everywhere. Keep in mind i've shot 5 full tapes on this cam, thats all and only captured maybe 3 hours on it since I bought it from Zotz Digital. Anyone had this problem, and is it still under warranty?????

Michael Botkin
Screwed

Bud Kuenzli · June 29th, 2003, 05:25 PM

I've not see or heard of this problem....about all you can do is try running a cleaning tape through but it doesn't sound related to clean tape, but you never know and it won't hurt to do so...but if that doesn't work, then luckily for you, you bought it from zotz. they are sponsors here and since they seem to generally run about 250 more than where I bought my gl2, I hope in a day or two you'll be able to tell us that you got them to ship you a new one, no questions asked. I would ask them to charge your card and send a new one immediately, with the understanding that you are insuring and shipping this camera back with all the goodies immediately and they will credit your card as soon as your current GL2 gets to them. That's what you ought to get for your $250. Let us know what happened. I'm in the market (right now) so I'm curious how this turns out for you.. :) Note that we've been asked to refrain from plugging other web sites so I respectfully am refraining from referencing where I purchased my camera.

Rob Taylor · July 1st, 2003, 06:31 PM

I've had this type of problem on a Sony camera. I was switching between brands of tape and I was informed that you shouldn't do that because of the different types of lubrication on the tape can cause the head and rolls to gum up.

Once I removed the tape, I ran a Sony head cleaner through it several times and since then I have stuck with using only Sony tapes in that camera.

Haven't had the problem since.

Rob

Alan Cook · July 8th, 2003, 09:14 PM

I received my GL2 from zotz.com about 3 weeks ago and took it on a 2 week trip. I was trying to rewind tapes today and got the same error message (fortunately no tapes were eaten!). I tried several tapes and same problem...but they would rewind without a hitch in an XL1s, so I gave Canon Service a call and they suggested having it sent back for service...so it's on it's way there now. I'll update when it comes back...

June 29th, 2003, 04:40 PM	#1
Michael Botkin Regular Crew Join Date: Dec 2002 Location: Cary, NC Posts: 70	GL2 Eating Tapes and "Remove Casette" Message Can't believe this, I've never had one problem with this camera and now it hits me when a project is due (Murphy's Law). I'm trying to fast forward/rewind my tapes, and once it kicks into 2nd gear (the gears start really spinning to move the tape faster) the time code drops off, then the camera shows "Remove The Casette". I open the door, and the gear in the middle top, the white one, spins for 15 seconds, then my tape comes up. It just ate one of my tapes as well when fast forwarding. I opened the door and the tape was everywhere. Keep in mind i've shot 5 full tapes on this cam, thats all and only captured maybe 3 hours on it since I bought it from Zotz Digital. Anyone had this problem, and is it still under warranty????? Michael Botkin Screwed

June 29th, 2003, 05:25 PM	#2
Bud Kuenzli Regular Crew Join Date: Mar 2003 Location: North Pole, Alaska Posts: 197	zotz service I've not see or heard of this problem....about all you can do is try running a cleaning tape through but it doesn't sound related to clean tape, but you never know and it won't hurt to do so...but if that doesn't work, then luckily for you, you bought it from zotz. they are sponsors here and since they seem to generally run about 250 more than where I bought my gl2, I hope in a day or two you'll be able to tell us that you got them to ship you a new one, no questions asked. I would ask them to charge your card and send a new one immediately, with the understanding that you are insuring and shipping this camera back with all the goodies immediately and they will credit your card as soon as your current GL2 gets to them. That's what you ought to get for your $250. Let us know what happened. I'm in the market (right now) so I'm curious how this turns out for you.. :) Note that we've been asked to refrain from plugging other web sites so I respectfully am refraining from referencing where I purchased my camera. __________________ on the Internet, when you get where you're going you still don't know where you are

July 1st, 2003, 06:31 PM	#3
Rob Taylor Regular Crew Join Date: Jun 2003 Location: Wilmington DE Posts: 98	I've had this type of problem on a Sony camera. I was switching between brands of tape and I was informed that you shouldn't do that because of the different types of lubrication on the tape can cause the head and rolls to gum up. Once I removed the tape, I ran a Sony head cleaner through it several times and since then I have stuck with using only Sony tapes in that camera. Haven't had the problem since. Rob

July 8th, 2003, 09:14 PM	#4
Alan Cook Tourist Join Date: Jun 2003 Location: Waverly, Ohio USA Posts: 1	I received my GL2 from zotz.com about 3 weeks ago and took it on a 2 week trip. I was trying to rewind tapes today and got the same error message (fortunately no tapes were eaten!). I tried several tapes and same problem...but they would rewind without a hitch in an XL1s, so I gave Canon Service a call and they suggested having it sent back for service...so it's on it's way there now. I'll update when it comes back...