You never hear about an issue until you have it at DVinfo.net

Charles Newcomb · November 28th, 2011, 02:48 PM

Which is what happened to me with my 6-month-old 5D MKII.

I finished a shoot, and after downloading the footage I put the CF card back in to format it. When I did, I got an error message saying the 5D couldn't format the card. I tried another card: Same thing. Same thing on all my cards, as a matter of fact.

But the cards work fine in the computer (three Hoodman 16GB and one Sandisk Extreme Pro 32 GB).

Back to the camera: I tried taking a shot. "Card needs to be formatted," the error message read. But the camera won't format it.

So I called the store where I bought the camera. "Uh-oh," he said. "The number for Canon service is 1-800-OKCANON."

They emailed a warranty/service request.

I had never heard of this issue. But doing some searching, I found out it's fairly common.

So, $77.00 later (most of which was insurance cost), the camera arrived in Irvine, California today.

I'll let you know how it goes.

Allan Black · November 28th, 2011, 03:23 PM

Uh oh indeed. I'm not up with this, but if it's fairly common why hasn't Canon fixed it with an update .. doesn't appear like they're treating it as a free recall situation, maybe they should.

Hope it works out OK.

------.

Charles Newcomb · November 28th, 2011, 08:54 PM

Well, they seemed very helpful and concerned on the phone. Like I said: We'll see.

Les Wilson · November 28th, 2011, 08:58 PM

Historically, Canon is pretty good about this kind of stuff... the handgrip on the A1 comes to mind.... Apple is even better in my experience. Let us know.

Evan Donn · November 29th, 2011, 12:44 AM

Had the same issue - looked into the CF slot and one of the pins was bent. Ended up being a $200 repair through Canon (plus of course shipping & insurance). Not sure how or why it happened but no problems since, although I never used the card again that it first happened on.

Charles Newcomb · November 30th, 2011, 06:57 PM

Apparently a bent pin wasn't the issues with mine. I just got an email saying they were "restoring factory settings" at no cost to me. I'm not sure what that means because I've never used Magic Lantern or installed any firmware updates.

Les Wilson · November 30th, 2011, 09:18 PM

Had you tried setting it to factory settings yourself?

Charles Newcomb · November 30th, 2011, 09:43 PM

No. I never in a million years would have thought I needed to because as far as I know, I never did anything to change them.

Allan Black · November 30th, 2011, 09:45 PM

Quote:

Originally Posted by Charles Newcomb

Apparently a bent pin wasn't the issues with mine. I just got an email saying they were "restoring factory settings" at no cost to me. I'm not sure what that means because I've never used Magic Lantern or installed any firmware updates.

No cost to you means it's freeee Charles .. cool :))) .. Chris Hurd and the guys are correct! Canon does read our stuff! lol.

Be interested to read how it goes now. Happy Xmas to the guys and gals at Canon xx

Cheers.

Charles Newcomb · December 12th, 2011, 07:22 PM

Well, the camera arrived safe and sound back home here in the beautiful Rocky Mountains today.

Everything seems to work fine. Canon's worksheet says they replaced a connector CF pin and reset factory defaults... covered by warranty, no charge.

About a 2-week turnaround. Not bad.

I'm a happy camper.

November 28th, 2011, 02:48 PM	#1
Charles Newcomb Major Player Join Date: Aug 2008 Location: Salida, Colorado Posts: 561	You never hear about an issue until you have it Which is what happened to me with my 6-month-old 5D MKII. I finished a shoot, and after downloading the footage I put the CF card back in to format it. When I did, I got an error message saying the 5D couldn't format the card. I tried another card: Same thing. Same thing on all my cards, as a matter of fact. But the cards work fine in the computer (three Hoodman 16GB and one Sandisk Extreme Pro 32 GB). Back to the camera: I tried taking a shot. "Card needs to be formatted," the error message read. But the camera won't format it. So I called the store where I bought the camera. "Uh-oh," he said. "The number for Canon service is 1-800-OKCANON." They emailed a warranty/service request. I had never heard of this issue. But doing some searching, I found out it's fairly common. So, $77.00 later (most of which was insurance cost), the camera arrived in Irvine, California today. I'll let you know how it goes. Last edited by Charles Newcomb; November 28th, 2011 at 02:58 PM. Reason: spelling

November 28th, 2011, 03:23 PM	#2
Allan Black Inner Circle Join Date: Sep 2006 Location: Sydney. Posts: 2,931	Re: You never hear about an issue until you have it Uh oh indeed. I'm not up with this, but if it's fairly common why hasn't Canon fixed it with an update .. doesn't appear like they're treating it as a free recall situation, maybe they should. Hope it works out OK. ------. __________________ Drink more tap water. On admission at Sydney hospitals more than 5% of day patients are de-hydrated.

November 28th, 2011, 08:54 PM	#3
Charles Newcomb Major Player Join Date: Aug 2008 Location: Salida, Colorado Posts: 561	Re: You never hear about an issue until you have it Well, they seemed very helpful and concerned on the phone. Like I said: We'll see.

November 28th, 2011, 08:58 PM	#4
Les Wilson Inner Circle Join Date: Jan 2004 Location: Boca Raton, FL Posts: 3,014	Re: You never hear about an issue until you have it Historically, Canon is pretty good about this kind of stuff... the handgrip on the A1 comes to mind.... Apple is even better in my experience. Let us know. Last edited by Les Wilson; November 29th, 2011 at 05:42 AM.

November 29th, 2011, 12:44 AM	#5
Evan Donn Major Player Join Date: Feb 2006 Location: Philadelphia Posts: 795	Re: You never hear about an issue until you have it Had the same issue - looked into the CF slot and one of the pins was bent. Ended up being a $200 repair through Canon (plus of course shipping & insurance). Not sure how or why it happened but no problems since, although I never used the card again that it first happened on. __________________ My latest short documentary: "Four Pauls: Bring the Hat Back!"

November 30th, 2011, 06:57 PM	#6
Charles Newcomb Major Player Join Date: Aug 2008 Location: Salida, Colorado Posts: 561	Re: You never hear about an issue until you have it Apparently a bent pin wasn't the issues with mine. I just got an email saying they were "restoring factory settings" at no cost to me. I'm not sure what that means because I've never used Magic Lantern or installed any firmware updates.

November 30th, 2011, 09:18 PM	#7
Les Wilson Inner Circle Join Date: Jan 2004 Location: Boca Raton, FL Posts: 3,014	Re: You never hear about an issue until you have it Had you tried setting it to factory settings yourself?

November 30th, 2011, 09:43 PM	#8
Charles Newcomb Major Player Join Date: Aug 2008 Location: Salida, Colorado Posts: 561	Re: You never hear about an issue until you have it No. I never in a million years would have thought I needed to because as far as I know, I never did anything to change them.

December 12th, 2011, 07:22 PM	#10
Charles Newcomb Major Player Join Date: Aug 2008 Location: Salida, Colorado Posts: 561	Re: You never hear about an issue until you have it Well, the camera arrived safe and sound back home here in the beautiful Rocky Mountains today. Everything seems to work fine. Canon's worksheet says they replaced a connector CF pin and reset factory defaults... covered by warranty, no charge. About a 2-week turnaround. Not bad. I'm a happy camper.