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August 20th, 2010, 10:32 AM
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#16 |
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Regular Crew
Join Date: Apr 2008
Location: New York, NY
Posts: 48
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IndiSystems Expereince
Ordered Focus, Rails, Slider last night. Called just now to check the status. A lady answered the phone. She was friendly. She said the slider is shipping out today. and Rest on Monday. So far, the service is pretty good.
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August 20th, 2010, 01:56 PM
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#17 |
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Inner Circle
Join Date: May 2007
Location: Los Angeles, USA
Posts: 2,114
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Great that you get someone on the phone. They still haven't returned my call nor reply my email. I still have questions about IndiFocusMini. I think they have to maintain consistant customer service in order to be called good customer service.
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LA Color Pros Blog RODE Authorized Reseller . Comer LED Camera Lights . TakyBox HTML5 Menu Generator |
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August 22nd, 2010, 11:37 PM
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#18 |
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Regular Crew
Join Date: Jun 2004
Location: SF & LA
Posts: 195
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It's not hard to speak to Tracy, who is a great lady. But try speaking to Tim it's always the same, "Oh, he just stepped out." Thats followed by the promise of a quick call back, but you'll never get it. When I call back and she answer and I said we just spoke what happened to the call, she's like , "oh, we did?". Email, don't waste your time.
With that said, I too took the leap of good gear/cheap price and just hope that theres no problems. Picked up a shoulder rig and if i'm happy with it, will pull the trigger on their FF. |
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August 23rd, 2010, 07:57 AM
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#19 |
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Trustee
Join Date: Jan 2005
Location: Maryland
Posts: 1,505
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Sorry to hear that Taky. As I used the JAG Follow focus the other day without rails and loved using it.
Made my whole setup much more compact and lighter to use. |
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August 23rd, 2010, 08:57 AM
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#20 |
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Inner Circle
Join Date: May 2007
Location: Los Angeles, USA
Posts: 2,114
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I finished a wedding on Saturday. What I found out is, follow focus is not necessary. Since I have to adjust zoom while filming. Then, if I have to move my hand from zoom ring to follow focus, it's too time consuming. The only thing is the focus ring gear still attached. Then I can adjust zoom with my thumb and index finger. at the same time, I can use the ring finger to adjust the focus with the focus ring gear.
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LA Color Pros Blog RODE Authorized Reseller . Comer LED Camera Lights . TakyBox HTML5 Menu Generator |
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