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November 14th, 2013, 03:19 PM
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#1 |
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Texas Media Systems
DVi Sponsor Join Date: Sep 2005
Location: Austin, Texas
Posts: 289
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Canon Suspends New C300 Firmware Downloads
Just got this memo from Canon that they have pulled the C300 firmware.
Title: Service Notice: EOS C300 and C300PL Firmware Version 1.1.0.1.00 has been discontinued. To Users of the Canon EOS C300 and C300PL Cinema EOS Cameras. Thank you for using Canon products. Details We have suspended download services for Firmware Version 1.1.0.1.00 that was posted Tuesday November 12, 2013 at 8PM EST, because it has been determined that discrepancies in color balance can occur with footage captured by the EOS C300 and EOS C300PL running Firmware Version 1.1.0.1.00. We are currently preparing new firmware with a fix for this issue and will release it as soon as it is available. We are very sorry for the inconvenience, but we ask for your patience during this time. Support We are preparing new firmware with a fix for this issue. If you have updated your EOS C300 or EOS C300PL firmware to version 1.1.0.1.00, please contact the Canon Customer Support Center. Contact information is provided below. The Canon Customer Support Center will provide you with further details and will restore the camera’s firmware version to 1.0.9.1.00 for any EOS C300 or EOS C300PL camera running firmware version 1.1.0.1.00. This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region. Please register the*EOS C300 and EOS C300PL. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification. Thank you, Customer Support Operations Canon U.S.A., Inc Canon Customer Support Center Phone: 1-855-CINE-EOS (toll free) 1-855-246-3367 TDD: 1-866-251-3752 (toll free) Email: carecenter@cits.canon.com For additional support options: Canon U.S.A. : Support & Drivers : Consumer & Home Office Terry Nixon Ph 512-440-1400 Ext 203 Texas Media Systems 4311 Medical Parkway Austin, TX 78756 Texas Media Systems: Video Acquisition, Pro Audio, Video Editing, Integrated Systems www.twitter.com/txmedia www.facebook.com/texasmediasystems Texas Media Systems (txmedia) on Pinterest Last edited by Terry Nixon; November 14th, 2013 at 07:53 PM. |
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November 14th, 2013, 04:29 PM
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#2 |
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Texas Media Systems
DVi Sponsor Join Date: Sep 2005
Location: Austin, Texas
Posts: 289
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued
Please contact Canon Customer Support Center if you need to restore the old firmware.
Canon will provide a UPS shipping label. Turn around time once the camera arrives at Canon is 1 Day. Canon Customer Support Center Phone: 1-855-CINE-EOS (toll free) 1-855-246-3367 TDD: 1-866-251-3752 (toll free) Email: carecenter@cits.canon.com Here's a link to the Service Notice from Canon: http://shop.texasmediasystems.com/EO...inued_b_7.html |
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November 14th, 2013, 06:00 PM
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#3 |
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Major Player
Join Date: Oct 2006
Location: Albuquerque, New Mexico
Posts: 292
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued
Hi Terry,
Are you stating that anyone who happened to download the firmware update from Canon's site now needs to send their camera to Canon to remove that firmware? |
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November 14th, 2013, 06:15 PM
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#4 |
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Texas Media Systems
DVi Sponsor Join Date: Sep 2005
Location: Austin, Texas
Posts: 289
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued
Canon service is telling us that you can continue to use your C300 until the new firmware is released.
If you have changed the firmware in the middle of a shoot and need matching footage, you should send your camera in to re-install the older version firmware. |
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November 14th, 2013, 08:20 PM
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#5 |
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Telecam Films
Join Date: Apr 2006
Location: Washington DC
Posts: 723
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued
I like the new WDR (Wide Dynamic Range) Color Profile but the color rendition seems to be really off, worse than Cinema LOG. I was hoping that the WDR profile would yield increased dynamic range with good color rendition not needing grading. Maybe that is related to the firmware upgrade being pulled out.
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November 14th, 2013, 10:45 PM
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#6 |
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Major Player
Join Date: Oct 2006
Location: Albuquerque, New Mexico
Posts: 292
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued
As quoted from above:
"because it has been determined that discrepancies in color balance can occur with footage captured by the EOS C300 and EOS C300PL running Firmware Version 1.1.0.1.00. " |
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November 15th, 2013, 12:30 AM
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#7 |
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Trustee
Join Date: Jul 2007
Location: Australia
Posts: 1,409
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued
I noticed a color shift as soon as I updated the firmware. I contacted Canon Australia and they know nothing about this firmware problem. What do I do? as I need to shoot with my C300.
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November 16th, 2013, 05:53 PM
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#8 |
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New Boot
Join Date: Sep 2008
Location: Australia
Posts: 19
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued
Hi Simon,
I emailed Canon Australia on Friday night and got a phone call back in 5 minutes. They are certainly aware of the issue. Camera does need to go back to them to roll back the firmware. It takes a few minutes. Am happy to email you details of my contact there. |
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November 16th, 2013, 06:22 PM
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#9 |
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Trustee
Join Date: Jul 2007
Location: Australia
Posts: 1,409
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued
Hi Simon, Mate if you can email me the contact that would be fantastic although I hope Canon get their Sh#$ together and sort this out. On another note why haven't they updated the ability for Pal users to shoot 1 frame accumulation for time lapse? I just don't get it... NTSC has this ability
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