Atomos FW v. 3.21 Issue at DVinfo.net

James Kuhn · July 21st, 2012, 02:25 PM

I have tried unsuccessfully to download the latest FW release v. 3.21. Has anyone else been having a problem? The error message I get says the 'Zip File' is empty.

Thanks,

J.

Frank Glencairn · July 21st, 2012, 03:08 PM

Same problem over here.

Frank

James Kuhn · July 21st, 2012, 07:21 PM

Well...I guess it's an issue. Another, sadly to say, in an ever growing 'list' of issues. Atomos just about gets their act together and then they do something like this to disappoint.

I mentioned it on the Atomos FB page, so I suspect the 'Service' folks will acknowledge the problem.

I'm surprised more people haven't mentioned it, maybe they've given up?

Regards,

J.

Mike Sims · July 22nd, 2012, 07:04 AM

All fixed this morning. A little patience goes a long way.

James Kuhn · July 22nd, 2012, 11:06 AM

Thanks for the update, Mike!

I agree, 'patience' is always the best course; however, this isn't the first time Atomos has 'announced' the release of a FW update pre-maturely. I like the product, and in their defense, Atomos has released excellent FW upgrades for the Samurai owners. Not so much for Ninja-1 owners.

I hate to be "Debbie Downer", but I'm still waiting for the 'complimentary' spare BNC adapter cables and D-Tap power adapter. These were promised months ago. Then there's whole Avid software support announced at NAB '2012 for Samurai owners, where pre-production versions were given to the Press, and folks are still waiting for this 'pre-maturely' announced feature. Communication, more correctly, lack thereof, has been the worst issue associated with Atomos. I think they are trying to do better at communicating with customers. Atomos' involvement with DVInfo has been a great help.

It's not a great track record.

Best regards,

J.

Frank Glencairn · July 22nd, 2012, 03:52 PM

Yeah, also still waiting on the D-Tap, the DNXHD update and the "Connect" SDI converters that I payed in January for.

I'm a patient guy and I love my Samurai, but this is getting on my nerves.

Frank

James Kuhn · July 24th, 2012, 02:05 PM

Frank, et al...I have successfully downloaded AtomOS FW v. 3.21.

Thanks to all,

J.

July 21st, 2012, 02:25 PM	#1
James Kuhn Major Player Join Date: Sep 2011 Location: Merritt Island, Florida Posts: 865	Atomos FW v. 3.21 Issue I have tried unsuccessfully to download the latest FW release v. 3.21. Has anyone else been having a problem? The error message I get says the 'Zip File' is empty. Thanks, J.

July 21st, 2012, 03:08 PM	#2
Frank Glencairn Regular Crew Join Date: Jun 2011 Location: Germany Posts: 176	Re: Atomos FW v. 3.21 Issue Same problem over here. Frank

July 21st, 2012, 07:21 PM	#3
James Kuhn Major Player Join Date: Sep 2011 Location: Merritt Island, Florida Posts: 865	Re: Atomos FW v. 3.21 Issue Well...I guess it's an issue. Another, sadly to say, in an ever growing 'list' of issues. Atomos just about gets their act together and then they do something like this to disappoint. I mentioned it on the Atomos FB page, so I suspect the 'Service' folks will acknowledge the problem. I'm surprised more people haven't mentioned it, maybe they've given up? Regards, J.

July 22nd, 2012, 07:04 AM	#4
Mike Sims Major Player Join Date: Dec 2008 Location: San Antonio, Texas Posts: 880	Re: Atomos FW v. 3.21 Issue All fixed this morning. A little patience goes a long way.

July 22nd, 2012, 11:06 AM	#5
James Kuhn Major Player Join Date: Sep 2011 Location: Merritt Island, Florida Posts: 865	Re: Atomos FW v. 3.21 Issue Thanks for the update, Mike! I agree, 'patience' is always the best course; however, this isn't the first time Atomos has 'announced' the release of a FW update pre-maturely. I like the product, and in their defense, Atomos has released excellent FW upgrades for the Samurai owners. Not so much for Ninja-1 owners. I hate to be "Debbie Downer", but I'm still waiting for the 'complimentary' spare BNC adapter cables and D-Tap power adapter. These were promised months ago. Then there's whole Avid software support announced at NAB '2012 for Samurai owners, where pre-production versions were given to the Press, and folks are still waiting for this 'pre-maturely' announced feature. Communication, more correctly, lack thereof, has been the worst issue associated with Atomos. I think they are trying to do better at communicating with customers. Atomos' involvement with DVInfo has been a great help. It's not a great track record. Best regards, J.

July 22nd, 2012, 03:52 PM	#6
Frank Glencairn Regular Crew Join Date: Jun 2011 Location: Germany Posts: 176	Re: Atomos FW v. 3.21 Issue Yeah, also still waiting on the D-Tap, the DNXHD update and the "Connect" SDI converters that I payed in January for. I'm a patient guy and I love my Samurai, but this is getting on my nerves. Frank

July 24th, 2012, 02:05 PM	#7
James Kuhn Major Player Join Date: Sep 2011 Location: Merritt Island, Florida Posts: 865	Re: Atomos FW v. 3.21 Issue Frank, et al...I have successfully downloaded AtomOS FW v. 3.21. Thanks to all, J.